Upscale Audio is a trusted destination for audiophiles seeking high-quality audio gear, both digital and analog. The business is widely praised for its exceptional customer service and knowledgeable staff, who go above and beyond to assist customers. Customers consistently highlight the patience and expertise of the Upscale Audio team, who take the time to understand individual preferences and provide tailored recommendations. Whether it's helping to choose the perfect phono preamp, setting up a new turntable, or guiding customers through the intricacies of tube amplifiers, the Upscale Audio staff are commended for their professionalism and commitment to ensuring customer satisfaction. Reviewers have noted the seamless buying process, with the team providing step-by-step guidance and support even after the purchase is complete. The attention to detail and follow-up care have earned Upscale Audio a reputation for exceptional customer service, with one customer describing the experience as "dealing with a friend." Overall, Upscale Audio is widely regarded as a premier destination for audiophiles seeking high-end audio equipment and unparalleled service. The business's commitment to customer care and deep product knowledge make it a go-to choice for those looking to elevate their listening experience.
So they seem cool and returned my call. But a heads up for people who go in person, they do not demo turntables in their showroom, too bad for such a significant investment. That's all I can say about them.
June 2026
Upscale Audio has been a consistent provider of excellent service - especially Richard, whose recommendations and technical advice have been beyond reproach. Can't go wrong with these folks!
June 2026
Really great experience with everyone at upscale audio! FedEx botched delivery of a very expensive piece of equipment and everybody at upscale audio was helpful in getting this resolved. My new piece of kit is on the way and I can't wait to get it. Thanks Joel for the great service!!
