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February 2024 by Anna A
Need more cashiers attending customers in the front, line often long.
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January 2024 by Bruce Allen
Staff always very helpful at this location!
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January 2024 by Jennifer Andersen
The staff are always efficient and friendly!
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December 2023 by Zina Jawad
I dont want to give One star because this was 0 stars but thats the rule.There was a person named Susie and she was too mean and did not respect anyone she was bothering me and she ignored me and talked to my little boy and she treated me like a kid and said to my little boy tell your mom to do this. Im never coming here again if susie is there
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December 2023 by Floki
Never scan your packages and they get lost.
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December 2023 by Angela Wu
Surprisingly efficient! I came here to have my fingerprints taken. It was lunchtime and holiday season so the office was quite busy. The postal workers were efficient, kind, and helpful. One worker (Asian man) was making sure everyone in line was taken care of and had their questions answered. I can tell they were doing their best to serve everyone :)
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July 2023 by Arnold B.
I walked up to someone with no name tag 9:42 am with perhaps a Hispanic accent and I asked from assistance. She told me I have to do it myself and not at her window. I went to the self service and figured it out. I went to xuan's window and she was excellent answering my questions and double checking my work and was respectful and polite. I guess some people don't want to work.
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June 2023 by Andrea Bozoich-Torres
Horrible place were homeless are stealing mail and stuffing into his backpack from the outside mailboxes that are stuffed and not emptied on time. Employees that are rude especially the Asian man and the big hispanic guy, I dont think either like there jobs. I reported the picture to the Asian employee and he said they are always there and there us nothing they can do. Employees steal your mail and nothing is ever investigated. 2 packages were tracked to LVPO but never left and customer never received. this place is a joke, they dont care about you or your mail.
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May 2023 by Lindsey K.
We had two back to back appointments for Passports scheduled and we showed up on time with all the paperwork and a few boxes on the forms left blank because we had a couple questions. We stood at the door after knocking waiting to be helped for a solid 10 minutes. Finally a woman came and told us what to put in the blank boxes and we had to redo one of the forms. We did it quickly and knocked on the door once finished. Nobody answered. We knocked again, still nobody. We waved down the woman who helped us and she said she would be with us once she was done helping someone else. Then an employee by the name of Frank came up to us and rudely told us our appointment was up and we needed to reschedule. We told him we've been waiting to be helped and he didn't care at all. He said our appointment was only 15 minutes and it was up. We told him we have a half hour appointment and he still didn't care and told us to reschedule. I've been looking through other terrible reviews about Frank specifically and I can't believe this man is still employed there. We ended up going to City Hall and making a passport appointment there were the staff was friendly and helpful and not on power trips like Frank.
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May 2023 by Rita G.
I'm genuinely surprised that this post office is getting this many bad reviews. I seldom write good or bad reviews but thought it would be fair to say something. I go to this post office weekly and have been for over 6 years. Whether its Frank or Helen or anyone else, I've received nothing but really good, even great customer service. Whether it's a busy time or not. Whether I'm just doing a quick drop off or picking up my mail. I have never once, seen any employee being rude to any customer and I've seen the line out the door some times. Instead of calling out the issues of the service itself, some reviews resorted to mentioning the size or race of an employee?! That's unacceptable.
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April 2023 by luis irizarry
I feel bad for the people that have to deal with this post office. I had a package with a totally different zip code than theirs and somehow ended up there, not only ended up there but was delivered to who knows who, because they don't even have a street with the same name as the one that was supposed to be delivered. Different zip code, different city, different street name, different number, everything different, how in the world they delivered and to who, not to be mean, but does the person delivering these packages know how to read? To make the matters even worse, you would think there is hope of getting the package back, but they never ever answer their phone, so will have to to submit to get reimbursed by usps. I understand that accidents happen, but when you see all the other reviews it looks like this is very common in that location and people never recover their packages.
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April 2023 by Vi R.
I have a small business and I've taken my products here to get delivered. My business opened Feb 01, 2023. Few times that I've used the drop box, 2 items were lost. I decided to go inside and drop it off to be more safe. Again, another item was lost. I am not dropping off in this location anymore. Someone who works there is obviously stealing packages. Plus, there's a guy there who works up front who is extremely rude!
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March 2023 by Raquel O.
Another wonder trip to my local USPS in La Verne, CA. I have been coming to this location for the last 15 years, ever since we moved here to La Verne. They always go beyond and even if it's a busy day the line goes very, very quickly. This is the best US Post Office location I have ever used. The employees here are so helpful and accommodating and all with positive attitudes. I am so grateful for this team (Susie & Frank, to name a few, and everyone else) and for this US Post Office! Many thanks and my endless gratitude for all your help over the years!
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February 2023 by A O.
I dropped off a package one week ago and it was never scanned. They have no record of it being shipped. I walk in today to see if they could figure out what's going on. Who do I get? Frank. The same guy everyone is complaining about in the below reviews. Sure enough. He is rude, condescending, and accusatory. In his words,"As far as I'm concerned we never received the package" as if I'm lying. He offered no further steps to take or solutions and completely blew me off. I told him they need to check the cameras for proof. I've filed a claim. Look, mistakes happen. But don't be an a**. I'm very disconcerted by his attitude and will be filing a formal complaint against him.
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February 2023 by Alexandra Edwards
I have ALWAYS had a great experience here. Everyone is friendly, helpful, well informed and trying their best to keep things moving. My complaints will always be reserved for the rude, spoiled, entitled humans who think the world revolves around them.
