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March 2024 by Carol Hauer
Recently I had problems cashing in my Von's rewards. The pump will only let me put in about six dollars worth because the new settings sense air in the tank and it shuts off . Then you have to get staff help and it's a real pain. It's happening to too many customers.
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October 2023 by Ereny H.
I was happy it was open late and that it's was local. I do wish there was a little more organization to the placement of everything because it took walking down every aisle 3 times and asking two people before I finally found the cookie dough! I paid at the self check out and later had a mini heart attack because the transaction came under Starbucks not Vons. The ambience was fine but be aware that if you go late, they're always restocking so therefore there's always a lot of maneuvering around a lot of boxes and employees.
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October 2023 by Sylvia Mefferd
$6.00 a gallon, Thanks Biden and Newsom
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September 2023 by Cheryl P.
I have shopped at this Vons in La Verne for over 10 years. I shop here for items I want a good quality on such as meats and produce or their deli/bakery. I don't do all my shopping here because of their prices. Normally their service is good. However today I came in and the employee doing online shopping orders was not patient and couldn't wait for me to turn the corner of the isle which caused me to hit the stacked cases of soda and at the same time ran his large cart into my arm. Not an "I am sorry" or anything. When I went to check out the checker said a half hearted sorry, I don't think he knew how to deal with it, and then said we won't file anything because no one is hurt. He did say he would talk to both of his shoppers. I am home now and my arm is bruised. I am definitely mad that this happened by an employee and I expected a better response from the store. Customer care isn't what it use to be even at the high end stores. I spent over $200 and I won't be back any time soon.
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July 2023 by Rudy S.
Chocolate fudge 1 and 2 layer cakes used to be delicious, using high quality frosting. Same with the chocolate eclairs. The cream puffs don't contain any cream, and should therefore be renamed to dessert puffs or non-dairy puffs. Too bad.
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June 2023 by Dianna B.
These 5 stars are for Sheila with the .com business at the La Verne, CA location! She was friendly and very helpful. I felt heard and she helped me with a correction on my online order. If you ever have an issue I'm certain Sheila will be able to help you! Thank you Sheila I appreciate your help this morning. To the management at Vons please give this shout out to Sheila!
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December 2022 by Ryan B.
There aren't very many Vons stores in the area and I came here for the first time and it was good. Lots of open checkouts during a busy day a couple of days before Christmas so the line moved quickly at the self-checkout since they have a lot of them. Usually, other Vons stores have no self-checkouts and only have a few cashier lanes open so the lines are long. The items were well-stocked as well.
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September 2022 by A. V.
This is for the Starbucks inside Vons. They have an girl with orange hair working the register and saying machines are broken when they are not. Very rude attitude as well! They need to address this asap. No wonder no one goes to that Starbucks anymore. Never a line...most associates there are pleasant, but my order today was such an inconvenience for their associate.
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July 2022 by jamie m.
Play encourage you to use self check out but there's never any bags. Then when you try to use a regular line there's not enough checkers. Poor management if you're going to have self checkouts have bags available we shouldn't have to ask for them and scan our own product
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May 2022 by Shawn J.
I'm giving this Vons 5 stars just because the top notch customer service Ciera gives my girlfriend and I. Ciera is all ways helpful kind she is the reason why we shop at this Vons all of the surrounding Vons it seems like everyone has an attitude. If you want to feel like your family go to the La Vern Vons and ask for Ciera! Thanks Ciera for making us feel like family!
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May 2022 by Nancy R.
I love this Vons! They always have sanitizing wipes in the place where they're supposed to be and everything is so clean and employees are very nice.
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April 2022 by Craig Ware
10-15 cents higher than the least expensive stations, but with the Just For You fuel rewards, a great deal.
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April 2022 by David M.
This review is for the Vons gas station but since they don't have their own site I'll leave it on the Vons on foothill app. Went to go use the Vons gas station noticed they had new gas pumps. The pumps were extremely slow, and they didn't automatically shut off. I noticed four vehicles that were pumping gas at the same time as I and every single vehicle had gas spillage because the sensor on the pump did not automatically shut the gas off. This must be fixed asap. Poor clerk was running around apologizing and cleaning the gas off the vehicles
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February 2022 by Xin X.
Outstanding customer service, selection, and integrity. Chloe, and all employees at the store, are excellent.
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February 2022 by Heather J.
So after the upland experience I thought let me try Albertsons ..... nope !! Charged me wrong and my reward coupon would not go through!! I took Dawns advice and contacted customer service .. Gwendolyn said she was so Larry and would refund my 2.00 .. should have been 3.00 but anyways .. no refund in my account still . After all the trouble I have been through they should have given me a 5.00 gift card at least . Done with Vons I will be a stators shopper.... And Dawn I cannot get anywhere with customer service. Please refer to my reference 46091350. Waiting for the funds to be reimbursed on my account . Should have been done yesterday
