-
February 2024 by Dave Lindsay
AAA is always good, best for registration renewal!
-
November 2023 by A K
I just wanted to thank ..a man that helped me today! I believe his name was Josh ?! He had Blonde hair beard.. red shirt on today! My mind was so many places I hope I’m getting the name correct , I know that he does not live around here he told me. Anyway, He was truly kind to me, patient , and pleasant! He was a genuine sweet and nice man that really helped me when I was having a very very very bad day! Thank you for your help and kindness.Good people make a difference and .. I hope I got your name right ! He helped me with getting my registration because I lost it and dealing with my name change title stuff that I was having issues with. I had just spent hours getting my car fixed and money so I felt very overwhelmed and he made everything easy and gave me grace! I appreciate you .. you’re a wonderful employee!Kathryn
-
July 2023 by Dylan Pestritto
Nick the tow driver gave a horrible experience . Trying to say a 17 year old is the owner of the account which is not true and even possible she does not pay the bill . Secondly we had another membership with the card and person present and said he was we have to recall in . Nick with the tow flat bed license #47496L3 . Horrible customer service and rude .
-
June 2023 by Julie Patrick
AAA Mission Viejo is amazing!! Dale Knight planned and booked our family vacation . He spent so much time catering to what we wanted and made any changes w ease. He is so friendly and knows what he is doing. I can't say enough. I have been to this location for car Registration also and also have a good experience every time. Great Manager also.
-
May 2023 by Colin C.
Went here yesterday and from start to finish the people helping me were incredibly nice. My issue ended up having 3 of their staff helping me, and they were all awesome. It was definitely a team effort and Socorro was the one that brought it over the finish line. She was patient and thorough and was able to fully resolve my issue. Everyone at the office was very friendly which is why I like going to AAA in the first place.
-
May 2023 by Francisco C.
Staff are very friendly specially Ms Socorro Kehoe who help me with my car registration and other matters.seems like she really loves her work at AAA
-
May 2023 by E G
EXCELLENT SERVICE. I’m very happy AAA opened an office in Mission Viejo. This is a very friendly, fully staffed AAA office, short wait times in the morning & afternoon. Great place to pay your car registration, bundle your insurance & update your policies. I walked in on Saturday waited a few minutes, paid my registration & received my tags in under 10 minutes compared to the ten hours & multiple visits to the Laguna Hills DMV! I’d say this one visit was worth the price of my membership. Thank you :)
-
May 2023 by Alec S.
Very friendly and efficient branch. Socorro was very nice and helpful with obtaining my international Drivers Permit.
-
May 2023 by JP S.
Dumbest choice for a location EVER!!! Seriously, what were they thinking? This is my second attempt at going to this location and giving up when the only parking available is 2 football fields away. They are at the end of the strip mall and share parking spaces with several popular businesses. You either have to sit blocking traffic waiting for someone to leave to get a spot close by or go all the way down to target and there's still no guarantees there. It was the absolute height of stupidity to put it in this location. Drove to Laguna Hills instead yet again!
-
April 2023 by Pierre B.
Vanessa Pappa helped me to plan and book my trip to Japan and Thailand for April. I got an amazing deal through her!!! I enjoyed her outstanding customer service, she is always super friendly, and she is very knowledgeable of all travel destinations, products, and options. Vanessa made me feel all excited for the upcoming trip. She is an avid traveler herself and can offer a lot of tips through her experiences. For the search of tours, she also was very creative to find what I was looking for. Nothing was overlooked, including a reasonable priced Travel Insurance. I can highly recommend Vanessa to anyone to plan the next trip to anywhere!The location of this AAA Office on Puerta Real is very convenient off Crown Valley Pkwy near the 5 Fwy, it has ample parking, and when you enter you always receive a friendly greeting from the well-trained, professional staff. The office is clean and organized and has a good size waiting area. The wait, if any, is always very short.My trip to Japan/ Thailand was long waited for due to COVID and finally my son and I were able to go. It was an amazing trip we both will remember our life time. As a matter of fact, we are planning a return trip for this winter to Japan.Again, thank you very much Vanessa! I will be back... :)
-
April 2023 by Gary M.
AAA is the best, and so is Josh!! Josh has helped me with numerous transactions, he answers all my questions in great detail and he's very efficient. Thanks so much again for your help!
-
April 2023 by isaac ramirez
Waste of time. I go in to get registration. I wait 45 min. To find out they don’t have the resources to complete transaction. The stickers. Just tell me in advance before sending me to another location blindly.
-
April 2023 by Renee R.
I highly recommend this AAA location due to its excellent customer service. Specifically, I'd like to make mention of my amazing experience with Ashley. She was not only knowledgeable and helpful, she was beyond delightful! Taking care of any DMV type issues can be very frustrating and/or confusing. Having Ashley's help today made all the difference in the world and honestly... fun. BIG SHOUT OUT to Ashley Thank you for making my experience a joy rather than a hassle or inconvenience
-
April 2023 by J W.
Amazing AAA Office in my neighborhood. They are friendly, knowledgeable, great customer service, highly organized...I can go on and on. I have been a member for over 50 years. The "card" is invaluable. Please be patient when visiting any of the offices, reminding everyone that we are just emerging from a 3-year pandemic. All industries are having challenges with employment recruiting and training. Please be mindful and not take your frustrations out on one person or an entire organization.
-
March 2023 by Lee K.
Great people Major staffing and scheduling issuesLunch hour just doesn't have enough staff.Next visit will be wonderful when you are able to hire enough staff to accomodate. your valued guests who pay for your service. And likely are infrequent visitors so that is your special moment to overdeliver and respect their valuable time. Covid is over. No longer can defer to that as an issue. I expect aaa corporate has cameras at locations and can choose to budget for service or just morph into a government type of wait and wait dna reflecting an aging brand Appreciate the manager reading Yelp If only aaa corporate would they could help this location. The staff is just incredible. Kind. Smart. And caring. And we'll trained. It's just about getting people to handle th load at this point. Best of luck in that decision
