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August 2023 by L P
HORRIBLE SERVICE. Every time I call or come in the staff is so condescending and rude. Todays rude staff of the day was Hannah. We are transferring all of families medications elsewhere. Never again.
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August 2023 by L P.
Hannah is so incredibly rude. I asked to check the status of a prescription and she let me know they are out of my medication (per usual). I asked when it comes in. She says today. I say ok what time? She said after two o clock. Ok it's 3... sooo. She then gives major attitude. Horrible customer service. Never stocked on medication. All the reps here are rude though, not just Hannah. I'm transferring to a different pharmacy.
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March 2023 by Elishaa Mayronne
I’m in total disbelief . On 4/20/23 @ aprox 5:50 pm Ladera Ranch Albertsons my black male son went into the store to grab a few items .The card he was using kept saying not authorized. I’m sitting in the car so he comes out and tells me the problem. I immediately called the bank and they tell me that the card is locked. He went back into the store to purchase his items it happened again. A lady comes out with a clipboard writing our license plate number down .. My son comes back to the car. I call the bank again and they say that the card was unlocked , So this time I got out and swiped the card and everything was fine. Just wondering is this protocol when someone has an issue with a credit card . Do you come out and write the license plate number down for all people are just Black people?
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March 2023 by Adeline D.
Pharmacy Tech(Asian) bad attitude. Very condescending. This pharmacy has over chatged me and they challenge my prescription coverage. I feel like I need an attorney to pick up my prescriptions here. I will no longer use this pharmacy. I need a sedative just to business here.This Asian lady needs Customer Service skills.She called the store manager on me when I told the Asian pharmacy tech that she had a bad attitude. Then she lied to the store manager that I did not want to pay the amount of the prescription which was not true. This pharmacy has over charged me in the past as they have not entered my insurance coverage corre ctly. No stars...not even a flicker. I had to give one star to post this.
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January 2022 by Marla H.
Sue in the bakery did a beautiful job on a cake for my granddaughter's birthday party. It's best to tell her exactly what you want on the cake. I didn't tell her to put anything on top of the cake around the photo so it looked unfinished. She wasn't there when I picked it up but the manager was fantastic and found an artistic employee to put some swirls around the photo and top of the cake and it was perfect. Thanks to all!!
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December 2021 by Kelly A.
Rude employees. I will take my business to stater bros from now on. I don't appreciate being watched like I am going to steal something when I haven't done anything wrong.
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December 2021 by Kayla P.
I came in tonight with my boyfriend and as we were checking out with Shannon, who was nice, Steven L. was bagging our groceries and made us extremely uncomfortable by playing a R. Kelly song on his phone and yelling that he doesn't care if R. Kelly is a convicted pedophile he loves him. I felt bad for Shannon having to deal with him, but I couldn't be happier getting out of this store and never coming back.
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November 2021 by Christy T.
My husband bought me the Mucinex DM yesterday night, I noticed is expired from 09/2020. I speak the counter manager her name is Christy, I told her I don't have the receipt at this moment, can she exchange for me? She was so rude, she started yelling at me and then say she wants the physical receipt and make me come back to exchange it. And I was like can you check if other medicine is expired too? She was like no, nothing is expired. And acting I was lying to her. And then I was going to say something ,She was like , I am not talking to you, you can come back to talk to the store manger. I ask the business card of the store manager she said she doesn't have one, come back in one hour. And I was with my son, I have the pictures of the receipt and she still said no. I was like she is not trying to help and just trying give me a hard time. She took an advantage of me not the native speaker and kept yelling at me because I lost my receipt and didn't get me chance to say something. I can't believe this kinda of rude person can be a manger ???? Customer silk 0, supervisor skill of product 0. How can she be a manger?
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November 2021 by ProductReviewer L.
The Ladera Ranch Albertson's market seems to lack there once flagship vibe. However, I still receive a five star vibe from the Albertson's bakery. For the past several years I find the bakery to provide a wide variety of tasty treats at reasonable price points. Recently, my husband purchased my birthday cake from the Albertsons bakery and the bakers showcased their design talent with my colorful farm cake; thank you!
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August 2021 by Nicole T.
And today, the lovely check out ladies helped me and my mother again. This is the most lovely grocery store. They helped my mother get in and out of the store. They even loaded her groceries.
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August 2021 by Diana B.
This is my favorite location. Christy is the greatest supervisor EVER. With top notch service to all customers. Olga, Terri, my girls in floral..The list goes on & on. Everyone shows such kindness. They always have great inventory. And im very proud of the freshness of their produce. Looking for something yummy in the bakery? Well then stop by. They have the most decidant mini desserts and pies. I'm a lifetime customer
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August 2021 by Marie G.
I shop there about 3 times a week... and it never fails I have to go to the register for a price adjustment! I always have to itemize my receipts because I am always overcharged. I assume this would not be a local store thing, but overall their computers. I only continue to go here as it's very close. Takes 1.5X longer than it should since I have to play accountant when I leave.
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May 2021 by Carla P.
Excellent customer service. Makes you feel like a valued customer, friendly, like Mission Viejo, and unlike Lake Forest.
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April 2021 by rich m.
This location does not enforce mask mandate. Seems like every time I shop here there if some maskless tool trying to make a point. And management here says nothing and employees even joking with maskless customers. Putting plenty of elderly customers at risk. It's almost like it's know that if you're anti mask this is the place to shop.
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April 2021 by Kara Morin
I work there and we all have fun