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March 2024 by rocky payne
i had an amazing experience with this store. jordyn helped me out and even though shes newer, she still helped me get things done. i will continue to come back to this location and love the environment there. everyone was super friendly. they had a customer come in who i thought was absolutely problematic but they handled the situation super maturely. cant wait to go back!
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February 2024 by Thainá Almeida de Barros
I can't figure out where to start with my complaints about AT&T. I went to the store to migrate my number, I was really well attended to, but the attendant didn't sell me the plan I requested, and I only went to see it when my invoice arrived. I bought a $50 plan, and he put a $100 plan on my bill. I called AT&T numerous times and they couldn't solve my problem, I decided to go to the same store where I bought the plan, AT&T Ladera Ranch, arriving There I came across an extremely rude attendant at 9am, I explained my problem to him and he said he couldn't do anything for me, that this was the costumer center's job, not his job. He simply got up, turned his back and left. Leaving me without any assistance.
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February 2024 by Tamarah Wingen
Jesse is amazing! He patiently helped us upgrade 3 phones and was so nice and friendly! Highly recommend Jesse for all of your cell phone or other needs at AT&T! Thanks Jesse!♥️
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January 2024 by cynthia simental
Great welcoming environment and quick attentive time to customers. Transferred from T-Mobile to AT&T, best idea and should have done it sooner.
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December 2023 by Jana McCabe
My iPhone was stolen on a recent trip to Europe. On my return I went to the AT&T store right away and Fallon was amazing! She had the phone I wanted, downloaded everything to the new phone and set up an even better plan for me. She was so knowledgeable, professional and helpful. I so appreciated her help and great customer service!
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October 2023 by Niki N
We went in to trade in a phone. Celeste was extremely knowledgeable and did a great job setting up our account and even savings is money on our plan. Great attitude. Excellent customer service.
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August 2023 by Nova Rodriguez
I recently came to the store and Sam helped me with my problem. For once someone had the patience to help me and explain to me every detail without getting upset. I will definitely come to this store from now on. Super clean and organized as well.
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August 2023 by Caroline M.
I had my first great experience at a cell phone provider store. I had the luck to work with Sam. He’s patient, professional and very knowledgable. Was particularly helpful in listing what’s required and presented few options for solution. Thank you.
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August 2023 by Elorite' Titus
Absolutely great store I love how great the team is at this location they really took care of my issues I had and saved me from switching to another service. Sam is a great guy and he knows how to train the right people. This location rocks they will always get my business thanks guys. Oh btw you need to make Sam like a area manage or something he's a great guy...
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August 2023 by Lisa Barnes
I really hate that I had to give a 1 because they don't even deserve that!My issue hasn't been resolved for over 7 months. They fired the sales guy for his dishonesty to customers. Basically, bottom line my bill is 3 times what was quoted and they have note credited me the $1,000 for my I phone trade in ( receipt in hand)This store fired an employee because of what he did to multiple customers and they won't even help me.They don't have much time to resolve before I get legal help.Worse consumer nightmare I have ever had to deal with.Stay far away from this storeOkStore owner. I emailed as directed by you and I STILL have not heard back and there is no manager an available when I go in.What's wrong with you guys?!?!?!
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July 2023 by Reach Locals Digital Marketing
What a pleasure working with True. He was very knowledgeable and explained very well the difference between phones. We set up an appointment over the phone and made my visit to the store super easy. It was an in and out, less than 20 minutes.I never had such a great experience in an at&t store. I highly recommend visiting this one when you need help. Thank you, True!
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July 2023 by Alex Shekarchi
I worked with Celeste this evening to get a new phone. She was EXTREMELY knowledgeable and provided me with excellent customer service. She truly had the best interest of the customer. I highly recommend this store and requesting to work with Celeste to answer any questions you have. Thanks so much again!
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July 2023 by Joshua Miller
Beware! Dishonesty Runs Rampant at this AT&T StoreReview:I recently had the unfortunate experience of visiting the AT&T store, and I must say it was nothing short of a nightmare. The level of deceit and dishonesty displayed by the sales representatives was appalling, reminiscent of the notorious Wells Fargo scandal. It appears that these salespeople are willing to go to any lengths to achieve their sales bonuses, even if it means adding lines to customer accounts without proper authorization.The employees seemed more focused on meeting their sales targets rather than genuinely assisting customers. It was as if they viewed customers as mere dollar signs, rather than individuals seeking reliable service.To my dismay, I discovered that I had fallen victim to their unethical practices. I noticed mysterious additional lines appearing on my account, which I had never authorized. It became evident that the employees at this store had added these lines solely to boost their sales figures, without any regard for my consent or best interests.I implore anyone considering visiting this AT&T store to think twice. The salespeople within its walls are not to be trusted. They will do whatever it takes to pad their sales figures, even if it means deceiving unsuspecting customers like myself. Save yourself the frustration, disappointment, and potential financial repercussions by steering clear of this establishment.
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July 2023 by Alexa Garcia
Thank you to Alex Garcia I have left AT&T very satisfied. I left with a new phone for myself and my husband, best costumer service yet ever, very nice man, walked us through step by step and over all amazing experience. When visiting this location I recommend seeing Alex. Very happy with this AT&T visit.
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July 2023 by adolfo ruiz
Great experience at this AT&T location. Alex was the person who assisted me. He was very knowledgeable on choosing a new phone for my teens. Overall i had a great experience...
