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January 2024 by Kristy Reitz
The pharmacist at the Ladera Ranch CVS on Crown Valley is the most rude person. She literally told me my medication was not life-threatening or wouldn’t kill me if I didn’t have it because I told her I was going to wait for it in the drive-through she threatened you called the sheriffs office to have me removed for waiting for my prescription And told me she was adding five minutes onto the time that it was gonna take for her to complete it. Her name is Jacinda. Thinking of having my prescriptions changed to another pharmacy altogether. This review doesn’t even deserve a one star.
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November 2023 by Kenneth P.
I would agree with the last review. Avoid this pharmacy at all costs. Arrive to the pharmacy 10 minutes before they were closing. The doctor had made a mistake on the quantity of tablets. A few minutes before the pharmacy was closing the doctor spoke to the pharmacist and corrected that, and at that moment, Angela with a terrible attitude said I'm sorry you're gonna have to drive to a 24 hour CVS 10 miles away because it'll take us 15 minutes to complete that prescription. All she had to say was this at the very beginning, but she let both Dr and myself believe this could be filled, if the doctor would change the prescription right away. I've read other reviews and didn't understand while this pharmacy only has two stars. It's people like Angela make a sick person drive 10 extra miles because of her laziness. CVS needs to fire her!
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September 2023 by Alek S.
Good service. There are many bad reviews on here-- My experience this time was good. Hopefully my opinion doesn't change. Everyone is trying.
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September 2023 by Joseph F.
Making simple purchases gets more challenging each visit. The checkout process eliminates the customer service aspect of buying from this location. Under my Medicare plan, I'm supposed to get my prescriptions from CVS or a handful of alternates. After this transaction today, buying baby products and Halloween candy, I'm only going to get prescriptions from here, and all other products from Walgreens, Target, or "anywhere else".
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September 2023 by Tragedy D.
Our work wanted to celebrate our colleague's 20th work anniversary and had a fun poster created from an Etsy artist. We had it submitted to CVS for same day pick-up. It was ready within 30 minutes! While I was there, I bought a bag of confetti to cover our co-worker's desk.One of the CVS employees was very helpful on finding the poster. Amazing service and product all around.
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August 2023 by Karma I.
Avoid this pharmacy like the plague. I dealt twice with the person who helped me (her name is Angela), and twice she was very rude and gave me the wrong information. She nodded her head with hatred and rolled her eyes at me. If she does not like her job or doesn't like customers, please stay in the back. I don't understand why the pharmacy manager allows this person to be in contact with people. I feel angry because I have never been treated in this manner. It doesn't matter how busy you are, this behavior is inexcusable!I hope their customer service improves, otherwise the customers will be non-existent.
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August 2023 by Google user
Ladera Ranch/Antonio store I highly recommend for CVS. It is a clean store with helpful staff and pharmacists. I am grateful for their service when it is tough to get responses in the medical profession today.
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August 2023 by Sheryl Woodhouse
Ladera Ranch/Antonio store I highly recommend for CVS. It is a clean store with helpful staff and pharmacists. I am grateful for their service when it is tough to get responses in the medical profession today.
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August 2023 by R
Excellent customer service & the pharmacy staff is very knowledgeable, helpful in assisting with insurance issues!
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June 2023 by Jval Nagian
Only CVS left in Ladera Ranch
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June 2023 by Forrest F.
I never understood why anyone would leave a review for a pharmacy. Now I get it, these representatives are lazy and heartless in helping people. There wasn't even anyone in line, and not one of 10 available pharmacists would help correct the prescription with the Doctor. Got kicked around and had to escalate with the hospital myself. All they had to do was pickup the phone and call the hospital to have the brand of medication changed to one that was available (they ran out of the other kind). Unbelievably dumb!
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June 2023 by Maddy P.
I've been on hold forever. About 15 minutes in someone answered and then hung up on me immediately (like they lifted and lowered the phone on purpose?).Their app isn't working either and I really need this medication and cannot find out if they even have it or if I should try a farther location for it!
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May 2023 by Jodie M.
Worst pharmacy. They take so long to answer the phone. I think they're overworked since the CVS down the street closed, which had the best customer service! Plus, when you're a customer walking in, you have to hear a recording over and over, you have 2 calls holding. The people behind the counter are very nice. CVS should not have combined 2 pharmacies. The employees are overworked and barely have time to breathe.
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April 2023 by Cynthia C.
This location is always well stocked and the gentleman up front who works late always answers the phone. He also does the *best* passport photos - he actually cares. There's also a lovely lady who runs beauty who is so helpful for answering questions. I hate going to other locations even though others are closer now that I've moved. I just called him with an issue for same day photos late at night and he was going to have them ready for me since it was for my son's school project. My husband already started printing at a second CVS on the way there, but this Ladera location is so kind. Great service.
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April 2023 by Kenny H.
Pharmacy review. Bait and switch with these people. The tech at the drive thru never told me my total, never told me that they were nit using my insurance when it was used before, and didn't give me a receipt until I asked for one. Of course when I looked at it after getting home it was $80 instead of the regular $12.Going back and asking why they didn't tell me about the extra charge and insurance issue they said they were not obliged to do so. Then they had the gall to tell me I was told of the total and that I lied when I said otherwise.Screw this cvs, this one should have closed down. Going to Rite Aid or Walgreens from now on.Shame on you for your shady practices and crappy service.Only not a single star review because the non pharmacy workers are nice. Other than that, I hope this place goes out of business.