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March 2024 by Roxanne Psenicnik
The pharmacy is beyond inefficient. You will wait for 30 mins to pick up a prescription. Once you finally get to the window there is zero sense of urgency from the person assisting you. You will see at least 10 cars drive away because they’re frustrated by the wait. Simple yellow lines to help direct drivers on where to wait would be immensely helpful.For whatever reason the main computer they use to see if a prescription is ready for pick up is different than the computer to look at pending prescriptions. The technology is beyond antiquated.There is no point going to a large provider like CVS if you aren’t reaping the benefits of a large corporations technology and efficiencies.
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February 2024 by Rhea
THIRD ATTEMPT TODAY TO PICK UP MY PRESCRIPTION. Nothing moving. This place needs more staff. They are clearly overwhelmed with all the customers. Ill be moving to riteaid instead.
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February 2024 by Matthew Eichenblatt
Do you like waiting in lines? Not just regular lines, I’m talking the: “we went to Disney World on the 4th of July and don’t have a fast pass” type of que.If so, this CVS is for you. The pharmacy line is so egregious you’d think they’re actually making the prescriptions from scratch for every person in line.The only benefit to this location is that they sell alcohol, just in case you just can’t take it anymore and want to get as blitzed as humanly possible before meeting this Wizard-of-Oz at the front who may or may not grace you with your prescription.
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February 2024 by Bobbi Bridges
Helpful, friendly service! I Enjoy shopping here.
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February 2024 by lauren powell
This was my first and last time at this CVS. I went in at 11pm tonight needing to buy some bandages to treat myself for a burn wound and the staff was extremely rude to me. They gave me dirty looks from the moment I walked into the store and I didn't appreciate them bombarding me with "may I help you" (and I mean 3 different staff members asked within a 5 minute window), and when I actually needed help they acted like they were too busy to be bothered. They basically treated me like a criminal for coming into their store late- they called security and I'm pretty sure I was the only customer in there so I felt like they were profiling me and it was uncomfortable. When I asked the women who had previously asked me if I needed help where a product was (they carry at every CVS), she acted like I insulted her and told me they didn't carry it and proceeded to walk away. I ended up finding the items I needed and checking out but I felt so offended after going into this store that I am now writing this review.
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January 2024 by Danny Powers
Very helpful and quick!
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November 2023 by BlessGuy
The reviews are accurate this place has gone down hill. The workers and rude and extremely unhelpful and they don’t fill medicine anymore you have to call them.
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November 2023 by David Meyouhas
Consistently the slowest CVS pharmacy drive thru. Hope your medication isn’t urgent.
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August 2023 by Bill Vagio
This place is awful; it is quite possibly the single worst pharmacy I have ever had the displeasure of dealing with. They once left me on hold for 3 hours, after which they refused to assist me with refilling my prescription because that was my “doctor’s problem”. They are lazy, inconsiderate low-lives with absolutely zero customer service skills. In fact, I have had a more pleasant experience dealing with the DMV than these bums.
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June 2023 by marjan vakili
Awful customer service; when we call, it takes an hour for someone to pick it up. When medication is ready to pick up, they tell you sorry; we're out of it; you need to come back.
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May 2023 by Jin Choi
Claimed that they didn’t receive a prescription from my doc, it just turned out that the pharmacy system was down. A pharmacist didn’t even bother to look into it and repeatedly said just to contact doctor’s office.
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May 2023 by Veronica baylon
March 15, 2023My son had an appointment today at 5:00 pm for a vaccine and the person who was on duty told me that my son's insurance information was incorrect something that is a lie, the problem is his system, behaving in an arrogant way and without giving me any solution at the time he told me that he could not attend to him, he lacks to be kinder, he does not know what
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May 2023 by thomas
Truly terrible pharmacy. Rude, no empathy of any kind, but fully committed to their employees getting a lunch break. My son was struggling with asthma, and these lovely trained medical professionals displayed a stunning lack of warmth, care, or kindness. A run to the neighborhood pharmacy turned into a four-hour excursion all over Orange county. Am now committed to finding an alternative. This place should be razed and turned into something more useful to society, like a tattoo parlor or a store for budget friendly birds. Maybe a bar. Anyway, don't go here. This town deserves better. Don't enable terrible.
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April 2023 by Kristen Parrinello
Since the other CVS shut down on Crown Valley in Ladera Ranch, this CVS is the main pharmacy and drug store for Ladera Ranch. Grateful as they stock great items and Kristen (not me) is a friendly, knowledgeable and helpful employee. Glad they hired her!
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April 2023 by Bill Braun
CVS, you have to have the WORST POSSIBLE automated phone tree I have ever experienced in order to speak with someone in the pharmacy. I recommend to anyone reading this, go somewhere else.
