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February 2024 by sahba rostami
Had an unfortunate experience with this Kindercare facility. The staff, particularly for children under 2 years old, lacked sufficient expertise. Within a week, my child acquired scratches on her face, and the explanation was that she had fallen on the grass. On different occasions, they sent my daughter home simply because she was crying, stating their inability to manage a crying baby. They need more experience teachers that can manage the situations and take responsibility.
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May 2023 by Morgan J.
I put my son in this KinderCare beginning of 2018, he had just turned 2 years old. I have so much remorse and guilt for sending him there. Every day that I picked him up he was so sad. He had no secure attachment to any caregiver there because they literally were rotating out of the place. And I hate to say this, but it looked like they were just pulling people off the street to watch the kids. It was that kind of quality. My experience was that this place was so disorganized. No one knows what's going on, and especially when it came to your child. I got into a much better daycare and had told the person in charge at the time that I needed to cancel our enrollment. I gave 2 weeks notice. She says, "Write the last day your son will be here and his name on a stickie and put it on my desk please." Then runs out. So I did what she said. The next time I was in I confirmed with her you got the stickie with the information, she said yes. I remove my child from this daycare and place him in a new one the first week of July 2018. I get a call for payment from KinderCare and I told them my son no longer is attending. Check your attendance he hasn't been there for two weeks. I get, "oh yeah I see that okay I'll remove him from the system." I said, that should have been done a month ago. She tells me she takes care of it, so I think we are good. One year later 2019, I am sent to collections. I dispute it and call KinderCare Ladera to clear it up. They said it's taken care of. And then in 2020 I am sent to a different collection agency. I call KinderCare corporate because I am pissed. They said they cleared it all up. It's 2023 and here I am trying to buy a new house and apparently in May 2023 I was sent to collections again by KinderCare! An absolutely corrupt company with very mediocre sometimes questionable care.
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May 2023 by Yan zhang
(Translated by Google) Disappointing Experience with Ladera Ranch KindercareWe applied for our child to be on the waitlist at Ladera Ranch Kindercare in the fall of 2021. Throughout 2022, we inquired three times and received inconsistent information about our position on the waitlist. Sometimes they told us we were 6th in line, other times we were 8th. Today, April 24th, 2023, I called again to check our status, only to find out that they have lost our application and our child's information! We have been waiting for this school to contact us without even knowing that our application was misplaced.When we visited the school to ask about our missing application, they did not directly address the issue. Instead, they brushed us off by saying that there were still five people ahead of us in line. They then told us to call back after our child turns 3 later this year, at which point they would update us on our position and potential enrollment.We cannot help but wonder if this treatment is due to racial discrimination against Asians. Our experience with this school has been extremely disheartening, with dismissive responses and a lack of respect for applicants. It's April 2024, and COVID is no longer a concern, y we were still not allowed inside the school and had to wait outside while our questions were answered.If it were not for the convenience of this school being close to our home, we would never have applied in the first place. We now have serious concerns about entrusting our child's education to a school that has demonstrated such a lack of goodwill and care. Even if they were to call us now and offer our child a spot, we would not feel comfortable enrolling them. We strongly recommend avoiding this school based on our terrible experience.Disappointing experience with Ladera Ranch KindercareWe are on the waitlist for Ladera Ranch Kindercare for our child in Fall 2021. During 2022, we inquired three times and received inconsistent information about our placement on the waitlist. Sometimes they told us we were 6th, other times we were 8th. Today, April 24, 2023, I called again to check on our status only to find out that they lost our application and our child's information! We have been waiting to hear from this school without knowing that our application was lost.When we went to the school to ask about our missing application, they didn't address the issue directly. Instead, they perfunctorily told us there were five more people in line ahead of us. They then asked us to call when the kids turned 3 later this year, at which point they would update us on our location and possible enrollment.We can't help but wonder if this treatment is due to racism against Asians. Our experience with Ladera Ranch Kindercare has been very frustrating with perfunctory responses and a woefully lacking respect for applicants. It is now April 2024 and COVID is no longer an issue, but we are still not allowed into the school and can only wait outside the door for questions to be answered.If it weren't for this school being so close to our home, we wouldn't have applied at all. We are now very concerned about entrusting our children's education to this school that has shown such a lack of kindness and care. Even if they call us now and offer a place for our child, we don't feel comfortable enrolling our child. Based on our poor experience, we strongly recommend avoiding Ladera Ranch Kindercare.(Original)Disappointing Experience with Ladera Ranch KindercareWe applied for our child to be on the waitlist at Ladera Ranch Kindercare in the fall of 2021. Throughout 2022, we inquired three times and received inconsistent information about our position on the waitlist. Sometimes they told us we were 6th in line, other times we were 8th. Today, April 24th, 2023, I called again to check our status, only to find out that they have lost our application and our child's information! We have been waiting for this school to contact us without even knowing that our application was misplaced.When we visi
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June 2022 by Allison W.
We enrolled our daughter when she was 5.5 month old (3 adjusted) from June 2021, she was there just under a year (left in April 2022) and we couldn't have found a better child care center. Having the app to monitor what she was eating, when she was sleeping and most importantly getting photo updates was amazing! The teachers and directors were amazing and you can tell truly care for the kids. We loved their themed days and activities they did throughout the year. The only reason we left was because we moved from the area but I cannot recommend this location enough. We definitely miss being apart of the KinderCare family!
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October 2021 by Raquel A.
Everyone is SUPER nice. They make you feel comfortable. They are communicative throughout the day. My 2 years waves good bye in the morning and loves it here. My child attends school happy and leaves happy. He's very eager to go back the next day!!! Thank you to Colleen and Jennifer for making mine and babies time there feel like family. Thank you to all the staff at Ladera Ranch Kinder care... you all ROCK!!!
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August 2021 by Mindi B
We were excited to have our children reenroll in the LR KinderCare center, after a brief hiatus due to the pandemic. In just the past eight weeks since we’ve been back, our little miss is flourishing and our son is excited to go to school each day. We chose to have our son attend the Kindergarten program here because of the uncertainty of public school in-person learning versus distance learning. We felt it was important that his first year of primary school be amongst peers, versus in front of a screen, and Ms. Christina is such an amazing teacher! Our kiddos get so much individual support and love within their classes, and we believe it all stems from the big heart of the center’s director Colleen, and her vision for her team and all the little people in her care. I love the newly themed “Fab Friday’s” and the daily schedule updates (with photos!!!) through the KinderCare app. We are so happy to be a part of the LR KinderCare family!
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April 2021 by MyLien C.
Wonderful Staff and well monitored safety measures to keep everyone safe. We used Ladera Ranch KinderCare as backup care in Feb 2020 right before the Pandemic. We were also testing out the facility to see if our children liked it and we were comfortable moving them to the location. When the Pandemic hit we pulled the kids from school and held our enrollment. Nov 2020 we enrolled the kids and we couldn't be happier. The staff has not changed even during the Pandemic which is such a wonderful thing for not only the children but staff as well. They take every precaution to keep our children safe. We are so happy to have joined the family at the Ladera Ranch KinderCare. Keep up the great work!
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February 2021 by Mindi C
We were excited to have our children reenroll in the LR KinderCare center, after a brief hiatus due to the pandemic. In just the past eight weeks since we’ve been back, our little miss is flourishing and our son is excited to go to school each day. We chose to have our son attend the Kindergarten program here because of the uncertainty of public school in-person learning versus distance learning. We felt it was important that his first year of primary school be amongst peers, versus in front of a screen, and Ms. Christina is such an amazing teacher! Our kiddos get so much individual support and love within their classes, and we believe it all stems from the big heart of the center’s director Colleen, and her vision for her team and all the little people in her care. I love the newly themed “Fab Friday’s” and the daily schedule updates (with photos!!!) through the KinderCare app. We are so happy to be a part of the LR KinderCare family!
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October 2020 by Mindi C.
We were excited to have our children reenroll in the LR KinderCare center, after a brief hiatus due to the pandemic. In just the past eight weeks since we've been back, our little miss is flourishing and our son is excited to go to school each day. We chose to have our son attend the Kindergarten program here because of the uncertainty of public school in-person learning versus distance learning. We felt it was important that his first year of primary school be amongst peers, versus in front of a screen, and Ms. Christina is such an amazing teacher! Our kiddos get so much individual support and love within their classes, and we believe it all stems from the big heart of the center's director Colleen, and her vision for her team and all the little people in her care. I love the newly themed "Fab Friday's" and the daily schedule updates (with photos!!!) through the KinderCare app. We are so happy to be a part of the LR KinderCare family!
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October 2020 by Tina L.
Our family could not speak more highly of Ladera Ranch KinderCare! The moment we had our tour I knew that the very best was right here, and that was what we wanted; what parent doesn't. The director Colleen and her team are fantastic! We feel like such a part of the KinderCare family. Our daughter and I bonded with her teachers immediately. They do such a wonderful job and I feel they are invested in our child's education. We also see her knowledge and social skills just flourishing. The whole staff has taken an interest in our child, but I see it with all of the families who walk through the door. I love how they have worked with us through normal childhood milestones like potty training. They care so much it's just incredible! Another huge benefit is the KinderCare App, we receive updates in real-time throughout the day! If this school went through grade 12 we would be honored to remain a part of this wonderful institution!!
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December 2019 by Iryna T.
Our son started Preschool a couple of month ago at Ladera Ranch Kindercare. And, we could not be more happier! The director Colleen is very nice, dedicated and truly wants the center to shine! We love our teachers! They are professionals at heart. We have great communication and it is evident, that they want kids to grow and thrive! I cannot appreciate more all the activities our teachers do in class every single day. They have circle times, art tables, centers! Kids learn alphabet in a very fun way. Every week there is a new learning theme such as my country, my community, tools around me, etc. Moreover, the updates we get via app with fun pictures and notes make our days! PS: if you sign your baby up for cooking class, you ought to eat yummy cookies! Thank you Ladera Ranch Kindercare! You are awesome!
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September 2019 by Pamela Buratti
The nicest directors and teachers I’ve ever experienced. We left another child care facility and I could not be more pleased. We have a child in the infant room and preschool (3 years) room. Each teacher always says hi to my children even walking through the courtyard, they all know them by name, even if it’s not their classroom. Such wonderful people here, would highly recommend!
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September 2019 by Emily Holton
If you're considering this Kindercare, let me save you the trouble and pick a different one. Our daughter attended this site for over three years, and although our daughter had a very good experience with the teachers at Kindercare, Ladera Ranch, we have had multiple issues with the site director, Andrea Silva since she came to the site.These issues include changing the children's snacks from fresh fruits and vegetables to Lays Potato Chips and Oreos (which caused our daughter serious gastrointestinal issues before we found out) "for budgetary reasons", multiple California State Childcare Licensing deficiencies over the past year, lying to me about failing to administer my daughter's medication for two consecutive days, and finally forgoing informing us of the above licensing deficiencies (which the site is required to do) and turning in the necessary forms to the state with my forged signature.Additionally, Andrea Silva, has failed to amend an error on our account three times since we've discontinued attending the site (despite assuring me that our account was in good standing), and my account has now been sent to collections agency. Even four months after discontinuing attendance, I am faced with a new headache. Save yourself and your children a lot of trouble and find another option. It's unfortunate because the teacher's at this site were fantastic, but the management ruins the experience.
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August 2019 by Elizabeth W.
We have enjoyed our time at KinderCare. My daughter is in the infant room side B and Ms Farrah is literally the sweetest lady imaginable. She does such a good time taking care of my daughter. They also recently added an app so you get real-time updates on your child's day and photos. I was initially hesitant to KinderCare because of the poor reviews but I'm so glad I went in toured the facility and talked with the director and made the decision for my own. My husband and I have been very happy with the care our daughter is receiving!
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September 2018 by Emily Holton
If you're considering this Kindercare, let me save you the trouble and pick a different one. Our daughter attended this site for over three years, and although our daughter had a very good experience with the teachers at Kindercare, Ladera Ranch, we have had multiple issues with the site director, Andrea Silva since she came to the site.
