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June 2023 by Nancy C.
Received the cutest top as a gift but was to large came to get a smaller size - exchange - won't do an exchange without a receipt! Ridiculous- not asking for cash back - just trying to exchangeNot a fan - nice employee- but ridiculous
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June 2023 by Michele N.
I'm bummed to say I won't be shopping here again. I went to buy a gift for a friend and after I was rung up realized I had a coupon that I wanted to use. They were unable to credit the transaction and ring it up again with the discount. I always try to support local businesses but when there is no effort to solve a problem, it is frustrating. I used to shop at the one in RSM as well. Sorry to say that they lost me as a customer.
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March 2023 by Kiko B.
I saw some cute for my daughter through the window so I walked around the entire store and was not greeted or assisted. They were helping another customer but still greeted another customer who came in while I was looking around - didn't even say anything when I started walking out - I was in ratty jeans , no makeup and a t shirt that cost more than anything in their store- so noted: the criteria to get customer service at Olivia's boutique You must be carrying a Louis Vuitton and be blonde- I guess my wasianess and YSL tote didn't meet their guidelines.
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February 2023 by Heidy G.
Been there twice, just bad , also the cashier the old lady Cindy Rogers rude as hell very unprofessional just a trash old woman,
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January 2023 by Rachel T.
I love this shop!!! Ava is a great worker and Grace is super friendly! They are always willing to help me with smiles on their faces!!
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August 2022 by Jennifer L.
Super cute selection that totally has my style and size. Its so hard to shop at the mall because I get overwhelmed with the choices and crowds. However, this place offers you an exquisite selection and I love the personal service.
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August 2022 by Linda P.
Super cute clothes at a reasonable price. Quite a bit to choose from and the store is well-organized and not too crowded.
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August 2022 by Stefani M.
Lots of cute clothes and accessories at decent prices. We were in town and I noticed this store. Went in and was greeted promptly. Bought a cute dress .
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April 2022 by Jennifer D R.
I have been in this store twice. The first time no one greeted me. It was like I didn't exist. The girl in the front DID see me, so I was so confused. I have never come into a small private business without them being super friendly. They are usually appreciative that people are supporting their small business. But ok, I thought I'll give them the benefit of the doubt. Came in again today... same thing... woman literally WALKED RIGHT BY ME while I was looking at things and said not a word. She was helping someone, but could have said "welcome". I mean it's an absolutely bizarre thing to do. It's just a basic standard to welcome people to your store! I have maybe written one other review and it was positive. I never want to hurt small businesses because of one experience. But these people should know that if you don't welcome people to your store it's not good for business. I wanted to buy this cute cookbook, but i walked out simply for principal's sake. Something they should already know; SAY HI! Not hard to open your mouth for a quick "welcome" even if you're with someone else. Won't be back and will tell my friends. There is a little saying "a happy customer will tell one person and an unhappy customer will tell 9." Top it off, it's just a high priced forever 21. Cheap clothes. But they have nice candles and cute little cookbooks and things. Too bad i won't be back. Also, saw others saying them not being helped was a race thing. I'm not sure if that's the reason, they are equal opportunists when it comes to being rude.
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April 2022 by Maria V.
I walked in here with my daughter a few weeks ago and I was excited to come to this store since I had seen so many cute items on their Instagram. Unfortunately I also did not get greeted or acknowledged at all, It seems like it might be a race thing because I've read other peoples reviews about not being greeted/helped because of their race and that's basically what happened to me. There was other women in the store and the girls working there were helping them and greeted them; but not me. It made me sad because I was so excited to shop here but will never step in there again.
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March 2022 by One World L.
I went in the boutique a couple hours ago and had the worst sales experience today. They had a rack outside and I started by Checking the rack. The sales woman in the store kept looking at me, a little too much staring, I'm sorry to say but I would not take those items even for free. I then went inside and I felt I was profiled and discriminated against as the sales women kept helping the other two customers but would not give me the time of the day. Needless to say, I did like one blouse but I came out without anything. In a way, I should be thankful that their behavior saved me $65 as I was about to buy a wrong item in desperation as I wanted a tunic for tomorrow's party. I would stick with Macy's as there is so many more choices plus returning is easy. Also, I never feel uncomfortable at Macy's.
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December 2021 by Paige F.
Olivia's closet consistently has the cutest clothing selection that you can't find anywhere else!! The staff is super helpful, friendly and attentive. I've never had a bad experience here and would absolutely recommend this store to anyone in the Orange County area.
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December 2021 by Elisa G.
Came in today, 12/26/21. Cute store in the Gelson's shopping center in RMV. Christmas gifts are 50% off today! We didn't buy anything but the sales girl was still nice and welcoming.
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December 2021 by The T.
CHEAP CHEAP CHEAP clothing & accessories, straight from China... most definitely Ali-Baba and Amazon purchases FOR SURE @ 5x the cost. Quality is terrible. Girls working there are so sweet but I experienced what was clearly the entitled, raging b**** of an owner going off on these girls for something so minimal. Note to owner: you better start treating your employees better because they won't stick around... there are plenty of other (and better) shops around!!
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November 2021 by Michelle H.
I went in to exchange a sweater that was a gift. It didn't fit. The sweater had tags on it and I had the receipt. It had been less than 30 days from when it was purchased. Not knowing their return policy was 14 days from purchase, I asked one of their managers if they could make an exception. She rudely pointed to the return policy in fine print on the receipt and acted like I was a complete idiot. They told me they could offer me $18 for a $60 sweater. They said it was from a prior season and didn't want to restock it. It was a sweater. It's Fall. Then proceeded to leave me standing there for 15-20 minutes while they helped a customer that came in after me. The gal working the cashier didn't know how to process another customers return , so I kept standing there while the rude manager trained her. I didn't say anything , I wanted to see how long they would let me stand there. I observed in that store zero smiles, zero kindness. The vibe in that store is awful. Stuffy and snobby. My plan was to Christmas shop for several family members and spend some money. I will never shop there. That's how rudely I was treated for trying to make a simple exchange . I went down to Bella Botique (several doors down) and bought all my gifts. They have kind, friendly workers who made my experience shopping fun and enjoyable. Go there instead.
