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October 2023 by Cary M.
Absolutely zero stars for CVS, 5 stars for the people who work there. I have watched over the years as the pharmacists and support staff just get more and more overwhelmed and less support. Nevertheless, the staff is still friendly, and recently the pharmacist spent a considerable amount of time getting my wife a needed prescription that was out of stock nearby. It is sad, as CVS's incompetence and poor computer systems cost both them and customers a considerable amount of time. I can't tell you the number of times they have synched my prescriptions, to only have them come out of sync and require separate trips (never lasted more than a month). I have also had multiple times I have been texted my prescription is ready, to arrive hours later and it isn't filled. This is a system issue at a corporate level, not a store level personal issue.
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September 2023 by Stephanie B.
The absolute worst. Store inventory is awful. The pharmacy is a zoo and personnel have zero people skills. They fill prescriptions without even asking about insurance so it has to be re-done when you arrive to pick up. Walgreens across the street is cleaner and personnel are friendly and intelligent.
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July 2023 by Kris A.
This Pharmacy is the worse and it doesn't allow negative stars. I have been coming for 13 years and sadly watched the service go down. I had a basic RX for my daughters for pink eye and it took 3 days to fill (was told the type was the most common eye drop and there is not supply issue). I walked in at 2 pm on 4th of July (again 3 days later) and they told me they were closing and they couldn't help me. I explained to them that I had just got the notice and it took 3 days and they said, sorry we are closing. They have had amazing pharmacist in the past but they all have moved on. They lack customer service here - who closes down for lunch these days. Regarding the store (non pharmacy) they are really pushing self check out and there is always a long line or no one at the counter in front.
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June 2023 by Gol L.
This is an amazing CVS pharmacy. A+++I'm a doctor and I work with a lot of pharmacies but this is the best. I left VM for my patient who had COPD exacerbation. The pharmacist called me back within minutes to clarify the prescription. She was extremely professional and helpful. Again I work with a lot of pharmacies and this was the best experience I had. My patient is happy and will have the meds he urgently needs. 100% recommend.
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February 2023 by Yvonne M.
The pharmacists and staff at this CVS are awesome! Detail oriented, helpful and proactive! After putting up with error after error at my local Walgreens, I finally decided to switch pharmacies and transferred to this CVS. My only regret is not doing it sooner. It's a little farther for me to drive but having peace of mind and not worrying about my prescriptions when I'm already not feeling well is so worth it to me.
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February 2023 by Stephani M.
Worst EVER experience in life at a pharmacy. I am a Lafayette resident. I use this pharmacy for my cancer response medicines, as there are many meds needed in this area. From nausea, to migraine, to pain, etc., there are many days I must visit the pharmacy.I chose CVS in Lafayette for ease and convenience as it's about 1 mile from my home, or less. The lady at the pharmacy portion is always so super sweet and helpful to me. But it ends there. They always cannot find my prescriptions, they have me listed twice so almost every time I visit I have to tell them that so they can find me and my scripts. If I don't, they tell me they have nothing for me and I have to show the text(s) I've received affirming they have them. I shouldn't have to work for my Rx needs. Today was extra special. As I was leaving with my purchase after the pharmacy I was approaching the counter to pay and I heard an overhead announcement saying, "Can the owner of a silver BMW report to counter and move your car you're blocking a person." I immediately went to the counter and claimed responsibility for the car, yet not blocking as I was in a marked space (a space I park in, as well as several others, every weekend when we go to Diablo Foods or pick up at CVS) and I said, "Hey, that's me, let me quickly pay and figure out what's up." Credit card in hand and purchase on counter. This younger clerk (probably about less than 20) said to me, "You're blocking someone and need to move." I said, "I heard that, can we pay quickly so I can figure out what's the issue?" He said, "But you're blocking someone." I said, "I am in a space marked with lines, regular parking, that I, as well as many others use all the time." He says, "Well it's marked 'no parking' and you shouldn't park there." I said, "That's not true. I park there along with others every time I'm here. I am local and I am aware of parking. I don't see any sign that says that." He told me if I cannot read I shouldn't be driving and also said 'Im local too, nice to meet a neighbor' in the most condescending voice I've ever heard. Is this what living in Lafayette is about? Having teenage cashiers ridicule, belittle, degrade, judge and parent you as you immediately respond to the announcement, claim responsibility and are ready to run out and handle whatever issue someone might have with your LEGALLY PARKED VEHICLE WHILE YOU RETRIEVE YOUR CANCER MEDS? He literally said to me, "If you can't read signs then you shouldn't drive!" Wow.Just wow.First: there is no signSecond: there are lines for parkingThird: residents park there all the timeFourth: it's available parkingFifth: 3 more cars were next to me when I leftSixth: you have lost my business for lifeSeventh: what a stain on CVSThere was a Lafayette police officer in lot as I left this situation not paying attention to this foolishness because it was FOOLISHNESS as the lines are there in lot for parking, there is NO sign and others were also parked there. What a terrible place and awful employee treating people/customers with disdain and hatred. I have kept my business (which is plentiful with my condition) with this CVS, but no more. I will move my business elsewhere. And will not allow teenagers to tell me to learn to read, stop driving and learn how to park. Horrible customer service. It's pretty obvious it's not just me.... Look at the reviews and rating.
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January 2023 by Linda K.
It takes forever to get help at the pharmacy. I absolutely hate coming here to pick up anything because it takes on the average one half hour to get even someone to say hello and thanks for waiting forever.
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December 2022 by Connie S.
It's hard to say if this CVS is "worse" than others since it seems they're all pretty terrible. But this one is bad. It's dirty. Many staff members are unhelpful at best and rude at worst. And the pharmacy is a shit show. They take appointments for things like covid shots and then have you stand there and wait for more than 30 minutes while they fill prescriptions for people who do *not* have appointments. What's the point of the appointment in that case?!
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October 2022 by Laura L.
Worst pharmacy I've ever experienced. I've been stuck coming here for the last 15 years as my insurance carrier doesn't contract with Walgreens. Horrible customer service. Avoid if you can.
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December 2020 by Martin S.
After receiving a CVS e-mail stating: "Get one FREE item up to $10" I stopped by this store, found an item just over $9 and went up to the counter. ( In the e-mail you can click the button and the CVS website will process the coupon to your card so it is "in the system" ready-to-use online or at the store. ) The college-aged cashier, after telling her about my coupon, scanned my card, scanned the item, and said it wasn't working. She didn't even see the coupon in the system. She tried again, a couple of times, nothing. I showed her the e-mail on my phone, she plugged in some numbers, then said the coupon was showing up. She scanned the item again...nothing. She said I probably had to buy something OVER $10. Some retail stores operate like that, but this coupon explicitly states "up to $10". I looked around for another item, didn't like the high pricing, then gave up, walked out. When I was in Walnut Creek I did the exact same thing, same item just over $9, but this time with the printout stating the coupon was on my card, with the last 4 digits of my card on the paper. The cashier confirmed the coupon was in the system, but couldn't figure out how to ring it up. ( Again?? ) The manager stepped in, rung it up, no charge to me with the coupon, told me it was done, I was on my way. Now...was that so difficult, Lafayette? [ Buyer Beware: On the CVS website "Coupon Policy" page: "We have the right to refuse or limit the use of any coupon and/or the subsequent return for any reason and at the discretion of CVS Pharmacy management." Not sure why they would write "for any reason", but if they want to gamble with customer dissatisfaction that way, have at it! ]
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December 2020 by Susan C.
I'm giving 5 stars for SAVANNAH because she was so helpful when I stopped in a couple of weeks ago. I was looking for OTC medicine that I couldn't find. I could have overlooked it so I asked her for help and she walked over to the aisle with me and confirmed that they are totally out. With the pandemic and all, I didn't want to drive from drug store to drug store looking for this So she called the CVS in Moraga, at the Rheem shopping center and they did have it. She asked them to put it on hold with my name on it at the front register so that I can just come in and pay and be done. She was so helpful! Thank you Savannah!!!
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April 2020 by Franklin W.
I just called this place and asked if they sold N95 masks; the woman who sounded Vietnamese said "NO" and then hung up!!!!!
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February 2020 by Marla W.
I have now had two extremely negative encounters with the store manager in the Lafayette California store, a store I've been going to for over 20 year without any serious complaint until now. She is truly one of the rudest people I've ever met with zero interest in customer service. She doesn't even pretend to listen or care on the most basic of issues and is downright patronizing and dismissive. She is a poor representative of CVS and whoever thought she was a good fit for a customer facing job should be ashamed of themself. BTW, this would be a 0 star review if it were an option.
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February 2020 by Kristina M.
Horrible. If I could give negative rating I would. Always on lunch. Prescriptions take forever to pick up. Staff is incredibly rude. Find somewhere else to go, that's what I'll be doing.
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February 2020 by Wes H.
For years I have had pharmacy services that provide mail order 90 day supplies. I am on Medicare and even using a top program with a top Suppliment Service. I worked and worked to get a reliable flow of my prescriptions to arrive about 15 days before I ran out a each prescription. It just didn't work as I was always getting Prescriptions for 90 days too early and often too late. I had been satisfied with our nearby Safeway Pharmacy in Lafayette for fill-ins and new Prescriptions. And finally decided to place all my orders through Safeway Pharmacy. After working out the kinks, I have been delighted with the service. And as I can do some shopping on the run -- it's a pretty good solution. I find the staff is always nice to me. I speak loud enough to be heard and confirm the orders. The lines are short or non-existent too. Wes @ Rossmoor