Hank & Frank Bicycles is a bike shop known for its amazing store and fantastic, exceptional customer service. Customers describe the service as a breath of fresh air, with professional, friendly, and welcoming people who listen and care. They are noted for honest communication and making everyone feel like a long-time customer, with no pressure during sales. The mechanics provide excellent work, expert knowledge, and skills for services like tune-ups and safety checks, often completed quickly. They are passionate, taking time for detailed conversations and education. The shop is welcoming to families, speaking to children with kindness and encouragement while they try bikes. They offer helpful advice on appropriate sizes and componentry and have informative programs like a buyback incentive. Overall, it is a highly recommended, quality shop with good people and fair prices.
Sam was incredible and listened to what I needed for a commuting bike. He was able to install the saddle seat I wanted and gave great suggestions. He made sure I had everything I needed to be safe and care for my bike. Great service and selection!
September 2025
I wanted to purchase something through their website but had a few questions before doing so. The staff was super helpful, took my number and called me back with the info I needed.
I would 100% shop from this shop again, online or in person.
June 2025
Went in for a long-discontinued part and they still had one. Great customer service, too.
