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November 2023 by Natalia Kolesnikova
I will not recommendI am a cancer, survivor and she made some inappropriate comments about my thinning hairVery rude personHer work was ok should not cost as muchBut I give her 1star for her customer serviceService: Brazilian hair straightening
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October 2022 by R. M.
Jillian needs to improve her communication, time management, judgement and accountability. I scheduled a Brazilian blowout weeks ago. I waited 30 minutes past my scheduled appointment and decided I was tired of waiting. Then she told me she "almost done". She became defensive explaining it "wasn't her fault", the customer before me was late and couldn't cut hair faster. Communication, an apology and some sense of ownership of how she could have handled her choices better, would have gone a long ways. Maybe ...don't agree to take a late customer who impacts the rest of your customers or let your next customer know you are running late. Responding "it's not my fault"and responding snarky "I can't cut hair faster" is not the right answer. Consequently, she lost what could have been a long term customer by exercising bad judgment, poor communication and lack of accountability. Her defense position demonstrated that other peoples time is just not important to her.
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October 2022 by Gina J.
I had a Brazilian Blowout with Jillian. I told her I had damage in my hair from heat styling after a hot oil treatment. I cut off 4 inches. I also let her know I've been washing my hair twice a week since the damage. While washing my hair she said my hair was in good condition and she didn't feel any damage. She said she washed my hair six times to get the buildup out, though she was using some type of spray and not shampoo. Then she finally used shampoo. The process seemed normal, though I did notice she would add product to the top of my head and brush it down and not add product to mid shaft to the ends. I have long hair, so I thought this was odd. She told me my hair didn't need to be saturated. Isn't that exactly what this treatment is? Coating the hair strands in product and sealing it with heat? She charged me extra for length, but didn't run the product down my length? That's a bad practice. After my treatment was done, my hair was a bit fluffier than normal, but I assumed it was because she finger dried my hair and only used a brush at the very end. She told me to touch it. I was surprised that it felt drier and worse than it did when I walked in. I've read so many reviews about the BB treatment, I was expecting my hair to feel better than it did. She touched my hair and said, oh I do feel the damage. So you didn't feel it prior to my treatment, but you felt it at the end and you deny it was your doing?! I didn't think too much about it; I bought a product she suggested and tipped her 27%. As I was driving home, I kept touching my hair. The roots were so soft and silky, but there were fried pieces throughout my length that weren't there before. Again, she didn't run product through my length and proceeded to go over my hair with a flat iron repeatedly, but can't entertain the idea that she could have caused this damage. I texted her. She went straight into denial mode saying she didn't damage my hair. I understand not wanting to be attacked for your work, but when using heat tools there is always a chance of damage. To say otherwise is just unbelievable. I didn't text to blame her or ask for a refund, I just wanted some direction. She didn't seem to care about what I was experiencing and blamed me for not noticing the damage before. I am a woman...and any damage a woman has in her hair, she knows it very well, every single piece. The sad thing is I understand that hair gets damaged; but the way she handled it was uncalled for. A professional who stands behind their work would have asked me to come back in so we could discuss the issue. After telling me she "wasn't doing this with me" it looks like she blocked my number. She told me she only has 4 or so clients in the Lafayette/Orinda area--maybe they know something I didn't. Did I mention she hit me in the face with the flat iron? She apologized, but for someone who has been in this business awhile, it was shocking. I'm just glad she didn't burn me. I was excited for my treatment since she had a number of great reviews. But after our text exchange, I feel like I wasted my time and money. Such horrible behavior from someone in a service based field. I have filed a complaint with the California Board of Barbering and Cosmetology.
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August 2022 by Terri Wade
I love getting my Brazilian blowout here. I have really curly hair and after leaving my curls are a lot softer, my hair longer and silky.I highly recommend coming here. Her studio is gorgeous and she has a great personality.
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July 2022 by Melissa S.
Jillian was so absolutely wonderful. Such a great experience and I am SO happy with my hair. After the Brazilian Blowout she even touched up my hair (a result of a less than fantastic cut). We chatted most of the time and she is such an incredible lady with great insight. I look forward to our next appointment!
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October 2021 by Cynthia S.
I have been a client for many years, and I love my latest style from Jill! She knows the best look for me, and hair products she recommends leave my hair smooth and healthy!
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January 2021 by Ching W.
It was my first time trying BB, and it was a great experience! The space was clean and warm, and Jillian herself is awesome: sweet, friendly, down to earth, and very patient as she gave me lots of useful tips for hair care. I have long, thick, frizzy hair, and she worked quickly and diligently to cover every section. My hair is now smooth and looks a lot healthier. Thank you Jillian :)
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September 2020 by Angela D.
As always my hair looks fantastic after my appointment with Jillian. Due to Covid it had been 5 months since my last appointment. I felt very comfortable with both of us wearing masks. It was amazing to catch up with Jillian, and come out of my appointment feeling wonderful and looking great. Thank you :)
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May 2020 by Claudine C.
Jil is such a great person all around. She's flexible and very accommodating, and you can tell she has your hair health in her best interest. She was able to squeeze me in on a Friday thankfully. I came in for a Brazilian blowout and my hair feels so healthy. Definitely will be coming back and encourage friends/family to get their hair done by her.
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May 2019 by Mickella M.
Jill is AMAZING!! She has been my stylist for almost 3 years now (woah..where did the time go??? I get compliments daily on how beautiful my hair is and how my curls are. Honestly it's all due to Jill's Brazilian blow outs, hair products, and trim of my hair. My hair has never gotten to this length before because all previous people I saw cut way too much off. Jill is amazing, friendly, and always has something interesting to chat about!
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March 2019 by Susan F.
Jillian did an amazing job with my daughter's Brazilian Blowout. Although we had a Groupon, that did not stop her from spending two hours on my daughter's hair, which looks fabulous. Jillian is fun with a great personality and really easy to ask questions. We are both coming back to see her for other services soon.
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February 2019 by Tiex Lighting S.
This is the best place too get your hair done. I highly recommend it. The owner is very kind and knows what she is doing. The place is filled with great Colors and is positive all the time. If there was a way I would give it 10 stars.
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November 2018 by Gareema C.
I'm so glad that I ended up finding this wonderful salon and it's all thanks to my husband. For the longest time I had been toying with the idea of getting keratin done but then I did some research which showed that Brazilian blowout is better than any other hair treatment. I couldn't find any good salons in my neighborhood that would do this treatment without charging an arm and a leg. My hubby dearest helped me in my search quest and viola I landed up at Studio J and ended up meeting Jillian, one of the most wonderful people I've ever met. She's very sweet, energetic and knows her stuff. Jillian very efficiently finished the hair treatment by the time that she had promised and she was great fun to talk with too. I love my hair after getting BB done. It's smooth & soft and even after I washed my hair at home they were frizz free and super manageable. Also the studio in itself is very cute and cozy. I would definitely be coming back here to get done any other future hair treatments.
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June 2018 by Cedra A.
I am beyond thrilled with the Brazilian blow out I got from Jillian Galli. I was referred to her by a friend whose hair was so shiny and beautiful. I have gotten keratin treatments in the past, and I had a wonderful stylist I went to when I lived in SF, but having to go all the way to the city for it was becoming unmanageable. I tried someone local, but wasn't thrilled with the results, so after seeing my friends hair I decided to try the Brazilian blow out and I don't think I will ever go back to keratin. Jillian was very easy to schedule with. The salon is beautiful and everyone there is kind and welcoming. Jillian is amazing at what she does. I could tell right away she's very experienced. And she's a beautiful human being and talented artist. My hair is naturally very puffy and frizzy and now, after my treatment with Jillian my hair is so smooth and shiny, but not flat ,(the last keratin treatment I had made my hair flat and dull). I haven't had my hair colored or cut by Jillian, but I have no doubts she's amazing at that as well. If you're looking for a great experience with great results, Jillian is the right stylist for you.
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April 2018 by Luchita M.
I received a Brazilian Blowout by Jillian a few months ago and I absolutely loved it! So, a little background behind my story. I planned a Vietnam trip with two friends in January. Vietnam is one of the most humid areas in the world. I have the MOST frizzy hair you could imagine. Just think of Mufasa's hair electrocuted. That's me...even though I know how to manage my hair in the Bay Area, I knew I had to make a change in order to envoy my experience in Vietnam. I found Jillian off Groupon and we clicked instantly. I had problems with my scalp getting extremely oily in the beginning, but she responded back to my texts quickly and gave me advice. I wish I got the Brazilian blowout sooner!! In Vietnam there was absolutely zero frizz! Back in the Bay Area, my hair looked salon done everyday. I didn't have to use so much hair product and my blow drying time was cut by more than half. I would highly recommend this B.B. and for you to go to this place! She's extremely knowledgeable and is willing to help!
