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July 2023 by T H
Truly an amazing experience here at this location. Amanda Johnson & the other folks that I have worked with at this branch are just so sweet, friendly and go the extra mile to be helpful. These folks are the kind of people you adopt as family- Genuine & caring❤️?
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May 2023 by JoAnn SkyWatcher
I have been a fan and user of credit unions for decades. I like it that they focus on members instead of making as much profit as possible.Living in Oakland, if I have to deal with cash at my credit union (Patelco), I don't feel safe carrying money to or from Patelco in downtown Oakland. I feel much safer dealing with cash at the Lafayette branch.I also find the branch in Lafayette with much less foot traffic than the Oakland branches. Like today, no one was in line besides me. There were people using the ATM outside of the building.It only takes me about an extra 5 or 10 more minutes driving to the branch over the hill from Oakland. The only thing I have to watch out for is rush hour traffic, and make sure that I don't get stuck in it. I like to plan on going between 11 and 2. Also, I do whatever banking I can do on my phone.I find that tellers are more friendly and helpful when they aren't dealing with long lines of customers. I like that it is true for the tellers at the Lafayette branch.
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August 2021 by Jody McCullough
Staff has always been super helpful. To the gentleman that offered the one star review due to problems with the ATM, most FIs contract out that servicing nowadays. The branch staff don’t even have keys to the ATM vault so literally can’t help you with that. And any time you lose money in an ATM you will have to file a claim to get it back. That’s just how it works!
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April 2021 by Kim E.
A rarely go in person to a financial institution anymore. A small transaction required that I physically go to Patelco. What a wonderful experience! The staff was so friendly and helpful. They took me right in, sat me down, and my transaction was done within minutes. Special shout out to Sophia for her exceptional Customer Service!
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February 2021 by Elliot S.
I didn't even want to give them a star. Ridiculous bank especially this branch. Someone I know has a sick dad. They needed to access some funds so there able to take care of the dad that's sick. But the bank denied them and locked the dads account. Of course they just want to hoard all the money. They don't understand the family need and what anyone is going through even through explanation and doctor reports. Worst bank everyone there heartless like a piece of stone!!!
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October 2020 by Katie Kintzer
I enjoy the banking experience with them, staff is always so courteous and helpful if I have any difficulty with anything. I have never had any serious issues since starting with them.
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September 2020 by Kate N.
I was very impressed with the great customer service and kind attitude of all the staff there. I was there for a paperwork that turned out to be a bit complex but Ms. Ortega made it very painless and efficient. I could tell all the staff there are well trained and care about professional customer service. They deserve 5 stars!
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March 2020 by Judy 1.
Thank you so much to Patelco! Someone must have used my cc online because I got a text notification and within one minute I got an email for suspicious activity and all I had to do was confirm that I did not authorize the transaction, which instantly blocked my card, then I got a phone call from Patelco. I couldn't stay on hold, so The next day, the Lafayette branch assisted to reissue my card to the address on file and they were amazing! Big thanks to Martin and Trisha, who assisted with this seamless process. It has been chaotic during this pandemic but it is important to give credit where it is due, especially when it gives relief during this stressful time.
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December 2019 by Andrew Ahern
ATM ate a $500 deposit, said there was an error and couldn't return my deposit. I immediately went inside the branch and they told their ATMs are administrated by a third party. Now I have to deal with my own CU and dispute with a totally uninformative receipt.
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October 2019 by Cam N.
I normally bank at the Patelco branch in Danville but I was in the area of Lafayette and had to deposit a check. As I walk in, I was barely greeted and as I try to deposit my paycheck the teller lets me know I can't because it was slightly bent. All the numbers were still readable, so I know it can be deposited. She then brings her manager over and he tells me there's nothing they can do for me. I leave unhappy and without any help. The following day I go to the Danville Patelco branch and they cash that check without any problems. I definitely won't be going back to the Lafayette branch considering how rude they were.
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October 2019 by Simon S.
Sarge helped me out reduce my APR on my car payment and I really appreciated it. Thank you for the great service. Will deff be coming back.
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July 2019 by Meena D.
My experience with Patelco has been nothing but amazing! Hands down the best place for customer satisfaction. I was referred to Sar Singh the ABM by my friend and sister who who have been banking with Patelco for years. Sar made my car loan experience very easy and enjoyable. He was very professional, knowledgeable, and charismatic. He provided lots of details and answered all my questions I had with a smile! I really appreciate how he was very time efficient since the whole process was very quick. I will definitely be back at this location and would highly recommend Sar Singh for great customer service :)
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May 2019 by Arch M.
Recently went into another Patelco branch, but felt rushed given that I came in before the branch closed. I really wanted to take advantage of the refi promotion they have before it ends so I went on yelp and looked up other Patelco branches and saw that Lafayette had the best reviews. Called the Lafayette branch and spoke to Tricia. I couldn't really come on the weekdays so she advised me to come first thing on Saturday because it gets busy. So we did, we sat down with Lynnea minutes after we arrived and their assistant manager, Sar was next to her. They really took their time into explaining the process of refinancing the loan from my current lender to Patelco. I came in for an auto refi and walked out a Patelco loyal with my new free checking and money market where I could start building my savings up. The Lafayette branch made this process feel like a breeze and I am glad I gave them a chance. Shout out to Tricia, Lynnea & Sar for making my experience well worth it!
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May 2019 by Fran K.
I am a long time Patelco customer and they continue to exceed my expectations. Sophia Weiss in the Lafayette branch has been exceptionally helpful, professional and always positive. She has helped me a several times, suggesting new programs that could help me financially. Unlike the commercial banks, Patelco is sincere in their effort to help you as a customer and true partner. They are willing to work with you as an person with individual needs not one size fits all. I highly recommend them.
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April 2019 by vanessa g.
Sar Singh did an amazing job reaching out to me to make sure I was taken care of and got everything completed within minutes when the first person who helped me never called me back or emailed me back. Then when I finally heard from it he didn't even apologize for not getting back to me in 4 days !! Thank you Sar if I know anyone looking for a new credit card I'll send them your way
