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July 2024 by Serena Reynolds
Peng is the sweetest lady, so kind, and does a great job running the show by herself! Always timely and with great communication when I need to make my regular drop offs!
Anyone complaining needs to realize workers are still human beings and deserve a kindness and patience themselves
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July 2024 by Richard Carlson
Super easy check in with the kiosk up front. Making an appointment over the phone was super easy.
I am extremely afraid of needles and they took very good care of me. Best blood draw experience of my entire life.
I'll be going here exclusively now.
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May 2024 by Venka Anderson
My experience with this location has been excellent, especially with Peng who is the lead employee here. Wonderful woman and very compassionate and emphatic. I would recommend this location for others who are seeking a professional location over others in the Oakland area. Yes, it is further out and a bit of a drive, but it has convenient parking and easy access if you are disabled, as we are. It is less stressful and instills less anxiousness for me. A huge plus.
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March 2024 by William Eggers
Peng was very helpful, there was a problem receiving work order and she did an excellent jop resolving it Good employee w Eggers
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December 2023 by Gerd Kochendoerfer
Great location- efficient and friendly staff, clean and modern.
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December 2023 by Dr. G A
I did my routine labs here. Usually take 1-2 days for results of cbc and CMP. Not sure what they did to my labs, week later and I don’t have the results. I had to cancel my follow up appointment. The phlebotomist talks and talks and obviously not paying attention and now I’m on the phone for an hour trying to get answers. What a waste of time. I do not recommend it.
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November 2023 by Lucy B.
Polite, quick and painless. My favorite place to come. I wish it was less automated. But that's Quest Thank you, Peng
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April 2023 by Jeffries W.
Woman performing my annual health screening was argumentative and combative from the moment I started talking to her (similar to other commenters experiences). She argued with me about the scope of the health screening, which I've been doing ~ 10 years now. She even argued with me regarding the service I got at the Lafayette same time last year. I'm fairly certain of what was done and what was not done to my body last year. It got to the point where I had just walked out without even starting the health screening. I went to this location because I had a good experience here last year. Unfortunately I've been to other locations and they are even worse. I will not be back. Nothing like having someone get angry with you over trivial things before you allow them to stick a needle in your arm?!? WTF
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April 2023 by Sharon H. S.
I made my first visit to the Lafayette facility on 4-6-2023. I arrived after what I thought was a successful attempt to book an appt online. When I got there to check-in, I went to the desk where I was met by a short, dark-haired lady who screamed 'Check in over there, over there' while waving wildly in the direction of the lobby doors. I am old but I am neither stupid or deaf, and I resent such outrageous, discourteous behavior on the part of an employee.Quest Diagnostics need NEVER worry about me EVER visiting this facility again. That woman was about as welcoming as Attila the Hun. Best advice for her and the facility would be: 'YOU'RE FIRED'.
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March 2023 by Lamorinda R.
Location is convenient BUT there is an uncontrollable employee Peng B who runs this lab as it would be a her own place. She on a constant basis harass patients, rude and abusive. I'm a disabled person who almost got a heart attack from her treatment. I had an appointment at 11:30 and when i walked into the door to register she said that i could not come here anymore on a question why? she answered what i would have restraining order. Then she proceeded and draw my blood like nothing happened , but used a thick needle different from what the other phlebotomist used i guess as form to express herself. This. is not a first time it happened. Her manager Suzan called to apologize for her employee and assured me that it never will happen again. but it happening now again. Suzan assured me that Peng cannot decide who comes to what location and who doesn't but it happend today. It seems that This facility is not controlled by Quest corporation but run by a uncontrollable person who harms patients with her rudeness and lies.Switch to LabCorp and no regrets. Easy convenient no drama Peng anl for less$
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February 2023 by Inverleith F.
Let me say that Quest services are poor. I made an appointment for mom, showed up and no appointment. Told to wait but don't know for how long. I made an online appointment for Walnut Creek. It seems that doing the appointments on the computer don't work versus mobile.There is only one phlebotomist. How non customer oriented is this organization?Now in WC with an appointment and still a 15 minute wait. Ugh!
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January 2023 by Robert Barter
Very understaffed. One person in the office. Company is to blame for any poor service.
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November 2022 by Gladi. Vill
I have been trying to get my cancer marker blood work for months, 2 different labs ran the wrong test and Quest locations in Palo Alto and Fremont kept cancelling my appointments! I am so grateful to have found Peng B. at this Quest location! I traveled for 1hr here and it was worth it, she was so kind, thorough and professional, truly exceeded my expectations. Thank you so much! ?Originally I was so frustrated, the other Quest locations were overflowing with too many ppl. I was debating on flying out of state to get my test done, I think it would be better for staff and patients for Quest to be an appointment only facility, it is not fair for patients with appointments to have our appointments pushed/canceled because Quest is up understaffed AND taking walks ins.
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October 2022 by Bobby Vogt
The workers there are nice but the place is severely understaffed which seems to be Quest’s MO everywhere. I honestly feel bad for the staff. Best advice is to avoid the lunch hour and schedule an appointment, otherwise you are not guaranteed to be seen.
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September 2022 by Cassandra H.
Peng is HORRIBLY rude. Curt, barked orders at me, annoyed at me for not understand medical jargon. She should not be working in role where she has to interact with people.
