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April 2023 by Deanna P.
There are two very rude bichs working here. mocking guests. Fire immediately. Billabong's dignity is lowered. Feeling nauseous even after a few days. Very uneducated women. There are already many reviews like this. The owner must see it. Please also see the Billabong headquarters. I will send you an e-mail.
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March 2023 by Cameryn F.
I would not recommend this shop in Laguna Beach. The lady working was extremely rude. When I walked in the store I was not greeted at all. There was not many clothing options either. When I left the store I said "Have a nice day" to the lady working and she blatantly ignored me.
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August 2022 by Justin Brennan
I’d avoid Billabong. Very customer unfriendly brand. Absolutely do your own research, but here’s my example: a relative was planning ahead and bought my son some shorts as a gift a couple months back. He just received them. They didn’t fit. Even though Billabong still sells the shorts and we just received the receipt, Billabong won’t allow an exchange. Not asking for a return mind you - an exchange for a size that fits. Virtually every brand and retailer on the planet will accommodate an exchange with a receipt when the product is still new and current. But not Billabong.There are so many great lifestyle brands out there, I’d absolutely pick one of them instead. And By all means don’t buy any Christmas gifts from this brand. If they don’t fit you’re seemingly out of luck!
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August 2022 by Chris Epp
On vacation and forgot to pack sandals, walked right in and found the perfect pair for a fair price and a sweet T-Shirt!Employee ringing me up was very nice as well. Overall great experience (:
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June 2022 by Carol A.
Love this store however the customer service I experienced at my last visit was far from pleasant. I bought some swim suits online which when ordering states I can return to any Billabong location to exchange. Great! Swimsuits were a little tight needed to return. I have returned online orders at this location many times before. At my last visit when I brought items to return the girl working said "can you just do this online? We lose money when we ship directly from store to an outlet location." She refused to complete my return within 30 days of purchase when it clearly states online I can return in store. Little does she know I would have spent a lot of money in the store If she just excepted my return. You just lost a customer.
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December 2021 by Stephanie Saunders
Sabrina helped us today with an online return of nearly $800. She was sweet and courteous and I used to work retail so I know online returns go against the stores sales goals, but she helped us promptly without complaints.She was encouraging us to shop in her store while we were here and told us about all of the great new products.We will be back to shop at this location for sure.
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October 2020 by Jeffrey W.
She was super nice and let me use their phone a number of times when my car was locked out. Thank you. Also the board shorts look rad!
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April 2020 by Sue L.
Join Billabong Crew to get free shipping and 20% off every order. Comfy cute beachy wear, good for stay at home wear. Relaxed, but still attractive. Light and breathable, but good quality. Storefront temporarily closed due to COVID-19, but shipping available.
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January 2020 by Sharon Pushea
They won’t answer the phone/ when you are trying to reach them. You have to drive a hour to get a answer then the gal just laughed when you ask her about it. But she’s ok with answering her personal phone and being on the phone and not helping paying customers
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March 2019 by tim depies
love this place. reminds me of what a surf shop shouldn't look like- guess i been slummn it in HB too long. All joking asside, nice store, not too much atitude and they keep it nice and clean.
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August 2018 by Hanna Marie Leilani Coloma
Typically a great experience love there shorts. But the store says it opens at 11 o'clock and I have been standing outside for 28 minutes and the doors are still locked. Disappointed in customer service
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August 2018 by Christina Cam
Sign on door says "back in 10." been waiting outside 35 minutes and drove all the way from Huntington Beach. What a joke.
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August 2017 by Maria Nelson
Very limited selection of items!
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June 2017 by Michael does stuff
The service is great here. Lots of high quality products and there's even a art gallery from the locals. Great store from the billabong branch would reccomened coming here
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May 2017 by Casa Escondida
Great coffee
