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March 2024 by Lexi F.
this location is so touchy, they can be so nice sometimes and so rude other times. i have spent so much money here a countless amount of times and this location is just the worst. last summer they had the best crew. if you want good service and a good selection just goto the irvine location.
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January 2024 by Chantel Q.
Out of all the stores this one is definitely my favorite. I really love their jewelry, you can dress it up or down. The only part I don't like is the sales associates are fairly pushy to sell items and it's a bit too much for me. Great prices for what you get.
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January 2024 by Breanna L.
Popped in to get two birthstone coin necklaces as gifts. I called the store prior to arriving to ensure the items I wanted were in stock. Bri was very friendly and wrapped everything beautifully. I received a personalized thank you email for my purchase and our conversation a few days later--how thoughtful! I've only gifted one necklace so far, but my friend absolutely loved it! As a gorjana fan myself, their jewelry is great quality and value (especially with the deal if you purchase two). I will definitely be back, especially for Bri!
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December 2023 by Sheila S.
Broke my necklace and called them to see if they could fix or exchange and they said to come right in. Once I came in it was super easy she just made sure they had the same necklace and I was out the door within 2 minutes. Great service.
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October 2023 by Julie
My hometown in Laguna! The staff is so friendly and helpful! I love everything about Gorjana, how they started small out of their home to expanding across the country! Their fine jewelry is perfect and dainty.
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August 2023 by Robin G.
Very strict return policy. Purchased a birthstone bracelet in advance of the birth month and the store will not make an exception to return or exchange an unopened gift still in it's original packaging. Poor customer service. Do not purchase gifts in advance.
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June 2023 by Sharon Frazier
Horrible customer service and questionable quality. After losing one half of both pairs of Huggies hoops (from set) within six months of purchase because the post doesn’t tightly secure in place, I emailed customer service asking if they’d sell me the mate to each pair. After two back and forth emails, I was essentially told they don’t compensate for lost items (I wasn’t asking for compensation -just to purchase the match to each pair) and basically it was my fault as they never heard of this issue with this product (untrue). No apology, no offer for even a slight discount on a future purchase. Big integrity issue and the last time I shop at Gorjana.
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June 2023 by Tyler Brown
I bought the Newport Pearl bracelet for my girlfriend here. We ended up having some issues with it but the customer service was phenomenal. They were kind and prompt in fixing our issue.
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June 2023 by Jeanne P.
They don't take cash at all . I did not like that at all . This is America, they should take federal money ! The product is beautiful but the cashless idea put me off . The manager was very nice about it but I won't go back because of that .
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May 2023 by Chris A.
This is a two-part review, because the jewelry receives 4 stars, but the store's availability and communication receives 2 stars Jewelry, 4 Stars: In terms of product, Gorjana makes decent inexpensive jewelry that will hold up against discoloring for a reasonable amount of time. And they've started to make affordable higher quality jewelry with gold, which is quite simple and pretty in their style.Store Availability and Communication, 2 Stars:It is graduation season and after doing a good amount of research online my significant other and I decided to pick up a 14 karat gold and opal necklace at Gorjana for our graduates' gift. We planned a visit to Laguna Beach and store hours were listed until 9 PM all of the major days of the week. We checked multiple sites and those were the hours. However, we arrived just before 6 PM in a Tuesday and the store had obviously been closed for an extended period of time. Signboard in, lights off, no notes on return, no clients, waiting, no one in the store, signs of life off. it is safe to assume that all posted. Ours are wrong. We were now late on getting our graduates gift. Very disappointing and easily fixed via better communication and updates.
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February 2023 by Mena Kuchi
I bought all my earring from gorjana for my wedding day. 6 months later they are all lost because the backs are not secure and my hoops earring that are left are making the bottom of my earlobes raw. Who knows it could be my ear but the truth is I've taken really good care of these and spent a decent amount on each pair. Now they are either missing one of the pair or totally lost. The look nice and are at a good price point but long term I wasted about $300-400 (I had 6 piercing. Now only 2 bc my holes closed so fast when id lose one out or in bed)
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February 2023 by Susan Laws
I love this charming little jewellery boutique. My daughter introduced me to the store. The customer service is exceptional.
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October 2022 by Nathan Rawson
Paid for something online with expedited delivery because I needed it soon for an upcoming event. 3 days later I call to check what's happening with my order and they tell me it's marked as a possible fraudulent purchase. They then tell me there's nothing they can do but leave it to management.They had absolutely no problem taking the money. It's now a week later and they aren't responding to emails or returning my money.Why you just wouldn't ask for a form of ID or just have not allowed the transaction in the first place if you thought it was fraud I don't know.Absolute scam of a company, would avoid at all cost.
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October 2022 by Lulu Haleo
Lovely Store …. Display & attention to each piece Is well lit and laid out so nicely ….The girls at each store seem to know all the merchandise very well and I’ve never hadto wait once I’ve made a decision. I get online and text updates just often enough to keep me coming back in or shopping online on a regular basis.…. I Love all my treasures I’ve found at GORJANA ….Price point is always on the mark , making a collection an easy decision.
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October 2022 by Lauren Merhaut
I had an amazing experience with gorjana. I bought my sister a beautiful gold bracelet as a maid of honor present. We had an issue with the clasp and gorjana made the situation right for us. I am very impressed with their customer service and I will be back to buy more jewelry from them!
