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August 2023 by Zeus Z
I had an excellent experience with U-Haul! The facilities were spotless, and the staff, especially Lisa, Vee, and Shad, were incredibly helpful throughout the entire pick-up and drop-off process. They made everything easy and stress-free. Highly recommend!
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August 2023 by Krystina Brown
This team was wonderful! Our reservation wasn’t completed fully and they made it work for us on the day of our move. Lisa and Shad were so helpful and kind. Moving is never the most fun day and added stress never helps, they took that stress off our plates!! Would absolutely come here again for any moving or storage needs.
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August 2023 by peyton salo
Rented a U-Hal cargo van so I could move some sofas and I worked with Linda and Chaz. Talk about customer service. They were really awesome. I first went to this location because they had last minute availability on vans, but I’ll be coming back knowing there is great service there.
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August 2023 by Tim Bernicke
From the moment we walked in Shad and Vee greeted us with friendly smile. They were personable, efficient and had our uhaul waiting and ready: Great team you have working for you Uhaul! Thanks for the great experience
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August 2023 by Ali Dominguez
Lisa and Vi are so amazing. Great customer service. They are so friendly and helpful. 100 stars.
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July 2023 by Betty Vaseline
Lisa and Shad were very helpful to us. They made sure our needs were met, and got a reliable truck. 5/5 would come back again!
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July 2023 by divine
This place is actually pretty cool! Both Lisa and Shad. They were SUPER helpful even despite all the issues going on. Thank you so much to them!
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July 2023 by Aaron Tucker
Lisa and Vee are the best support I’ve ever experienced at U Haul! They are so kind and sweet. I will be back!
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July 2023 by The King
Lisa and Shad were really helpful with assisting us to figure out getting a Uhaul. I am very appreciative that they were there to help :]
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July 2023 by Todd Gardner
Great Service, very clean facility's. Shad took me to look at a unit, got me in the unit and reserved a uhaul for me in less about 20 min. He was friendly and very professional.
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July 2023 by Armando Lopez
I came here for the first time and Vee’s energy was amazing and contagious! Shad was also there constantly helping other customers. The place was very clean and organized. I’ll definitely be coming back for all my U-Haul needs!
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June 2023 by Abbyriegel Krogman
Lisa was so so amazing! I was having an issue with the app and she didn’t start working for another hour and was so amazing and helped me!!!! She walked me through everything. Cleaned my windows - gave me a hug because I was so sad leaving my family. I couldn’t ask for a more amazing experience!! Thank you Lisa for helping me feel better!!!!
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June 2023 by Lucia Melano
This is is my first time using U-Haul service at Laguna self storage. My experience was amazing! It was a very smooth process. Lisa was knowledgeable and walked me through every single step. My anxiety immediately decreased! I highly recommend this place. Go when Lisa is there. This is not an understatement. She’s literally the best. Vee was super sweet and helpful as well!
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May 2023 by Lauren C.
Update. What this manager states is not true. This is a new management system. Several threads are popping up on NextDoor and Facebook about the recent astronomical price increase at Laguna Storage. All have experienced 150-200% price increase with zero attempt of price negotiation from the management for my unit or the dozens of others posters about their experience. Others had also complained of water damage from their units.
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May 2023 by Julia Smith
Such wonderful customer service!! Fatima and Lisa were a huge help. Clean facilities, friendly employees, and well serviced trucks. Definitely recommend