Mortgage Lenders in Laguna Beach, CA

“I was almost hesitant to write this review, as I would have loved for Loans by Suzette to remain a little secret for the few privileged, but at the same time my experience with them was so amazing, that the world needs to know about it. One word to describe my entire experience: seamless. Suzette and her team worked their magic through what usually is a nerve-crushing and adrenaline-spiking process, regardless of whether it involves a new loan or a refi. They more than compensated for not-so-adequate other participants in the experience *cough*escrow company* and worked extra hard on their end to make this easy for me - the client. Suzette is an extremely knowledgeable expert in her field, but it is her communication style and candor that make all the difference. She lays out all available options on the table and walks you through all the details, patiently answering all, even the most basic and repetitive questions, with the client's interest being top priority. The team at Loans by Suzette understand and cater to the nervousness and anxiety of their clients by responding to all inquiries with lighting speed and handling all matters quickly and elegantly, thereby making the financing portion of purchasing a home - the cardinal part of the entire effort - seem seamless and effortless. Add a generous pinch of genuinely caring and doing everything possible to resolve even the most tangled situations and you get Suzette's Michelin-star chef d'oeuvre of a customer experience. I cannot recommend Loans by Suzette enough. Her service cannot and will never be replicated by an AI or an algorithm, no matter what these flashy commercials on TV want to make you believe.”

“Thank you RTC Mortgage for helping my daughter and her husband buy their first home! Rick was available every step of the way to reassure and answer any questions. When their was a big glitch in the deal, Rick came up with a winning solution within minutes! Rick has the good track record and experience to close any deal with expertise! His calm and steady demeanor is very comforting during stressful transactions. I would recommend Rick and RTC Mortgage to anyone wanting excellent trustworthy service!! They deserve 10 stars!!”

“First time refinancer here. I didn’t know much about loans. Ken is very professional, patient and understanding. My loan went smooth and felt like I had someone in my corner the entire time.”

“I had the opportunity to work with Martin Scott at US Bank for the very first time, but not the last one. I am a real estate agent from the city of Long Beach, CA who needed to refinance two properties. I had the fortune to find Martin Scott. I started looking for different mortgage lending companies on-line and I was able to talk with a few mortgage lending officers. In my opinion, it is a big difference working with on-line mortgage lending companies and with a local mortgage lending company. First of all, with on-line companies, they make you think you will get a good interest rate, you will need to pay higher fees and higher discount points, so at the end you will pay more. Secondly, communication is an important factor in any finance transaction. For a first home buyer, for an experienced investor, or for a realtor helping borrowers to buy their dream home, good communication is one of the most important factors in any transaction. Working with on-line mortgage companies was not good at all. You would feel abandoned in your financial transaction. Last but not least, in my opinion, working with on-line mortgage companies, you are one transaction more. They work with volume of transactions, and I feel like you are just another number. Also, they work with certain parameters where your information criteria might not be in these parameters, in this case you may not be able to fulfill your financial transaction. With Martin, communication was very good. Even when he was unable to answer the phone call, he texted me and acknowledged that he received the call and called me right back. Also, he was able to guide me in other different steps on the transaction. In my opinion he went "the extra mile" as a mortgage loan service officer. My wife and I are thankful for his assistance in this transaction. My "Kudos" to Martin! I mean it!”