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February 2024 by richard english
Some construction next door at the property adjoining my unit caused a rain leak. Brought to Lisa’s attention. She jumped on the issue. A consummate pro! TY Lisa!!
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February 2024 by Neal
Vee and Lisa were exceptional in their customer service. They make the process smooth and easy. Hard-working team. Great, great, super-great team. I HIGHLY recommend them. I give 10 stars each.
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December 2023 by Alex Park
Lisa, you're a lifesaver! Thank you for your awesome customer service. Great experience!
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August 2023 by Bob Soza
Great experience working with this UHaul office.
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July 2023 by ER R
I did not have a reservation but was in need of a cargo van at the last minute. Lisa was fantastic! I walked in and in less then 10 minutes I was on my way. This location is a gem!
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July 2023 by Christopher Anthony (Christony)
This Uhaul sucks. Lisa was very misleading and I was patient with her, willing to let her help other people before helping me with my quote. I wanted a one way trip to AZ and Lisa was helping me get a truck. She mislead me and I got a quote for 3 days and 497 miles when my destination was 300 miles away. Lisa told me that the days and miles I do not use would be reimbursed when I returned the truck, which now I have learned is not true at all.Lisa told me she would text me a list of 5 different places i could drop off the truck, yet when I went on the app it said the drop off location is Pheonix AZ; an extra 200 miles away from my destination! I was mislead, rushed, and misinformed and now I have to pay, thanks Lisa!
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May 2023 by Holly Johnson
Aweful!!! Choose ANY OTHER COMPANY , once they get your money they don’t answer your calls, and don’t call back.Friday the 26th they gave me the wrong truck! a SMALLER truck an I didn’t catch it until Sunday when we finished loading an couldn’t fit everything, like we did when we moved here (we’re military and move often) . They closed Sunday an Monday for the holiday so I was SOL!! I had to use what I had an didn’t have enough room now we have to make another 6HR trip!!! Taking extra an day for loading an rest!! So much trouble they have caused!! And they are still not getting back to me!!
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May 2023 by Patrick Staight
U-Haul uses poorly designed software and error prone reporting systems.I needed a pickup truck on Thursday. However, after I drove to the facility, gave the clerk my driver’s license, and tried to pay, the clerk found there was some problem with my account. However, the poorly designed software gave no indication as to what the problem was. The clerk didn’t even have a specific error code and said my only recourse was to call 800-GO-UHAUL.On Friday, I scheduled the rental thought the website, but that didn’t trigger the error and I still wasn’t sure if it was resolved. I drove to the facility and picked up the truck, frustrated at the uncertainty of the operation.I returned the truck 3 hours later. However, Saturday morning I got a call indicating they thought I still had the truck. I had to call them back, to fix their mistake and ensure I wasn’t charged an additional day. When I called, I was put on hold for 5 minutes before I could talk to the person who made the mistake and resolve it.Granted, 5 minutes is not a significant portion of my day. I just find it frustrating that it costs U-Haul nothing to waste my time like this.There’s no point in getting too frustrated. I imagine most people just roll with it. They are the only game in town, and they have no pressure to get their act together. I just hope someone a U-Haul will read this, take some pride in their work, and try to do something to improve things.
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March 2023 by Pat S.
My experience began and ended with positive feelings, particularly because of the woman I dealt with, Fatima. She was most helpful in guidance, patience, and courtesy. A few concerns I had regarding, length of truck, furniture blankets, timing, were all taken care of, with a smile and courtesy. She's a quality UHaul representative, thank you, Fatima.We had a 15' truck, with a loading/unloading ramp that made all the difference with moving the materials we had.
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March 2023 by amr abuellil
Lisa was very helpful and super friendly.
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October 2022 by melike arslan
Very friendly, competent staff! I will come again for renting a truck. Thanks!
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September 2022 by William Plascencia
The guys here went above and beyond to provide helpful information and service
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September 2022 by mallory katakute
Very friendly, competent staff! I will come again for renting a truck. Thanks!
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December 2021 by Biagio LaRocca Jr
Easy van rental. Newer truck, very easy to drive and perfect for our move.
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May 2021 by Antonio Rodriguez
Extremely easy way to rent a truck. Rented a truck from this U-Haul business, and I didn't even have to talk to a person on the phone or in person.
