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September 2021 by kelly cornwell
Absolutely the best friendly people ever. Always smiling and always helpful. Although USBank is very large, this branch feels like home town.
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November 2020 by Drew Spencer
Please get a new ATM and a money counter. I was scolded by a employee because I had too much cash for them to count. And the ATM is jammed and never works properly. I’m thinking of changing banks.
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May 2020 by Celine Macmillan
My husband and I have been banking here for many years. Everyone is so friendly and professional. Highly recommend this Laguna Beach US Bank branch.
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February 2020 by Jeffrey Hack
This branch is run very poorly Richard Frank should not be a bank manager as a matter of fact they should have a lawsuit against them for defamation of character go somewhere where people treat you right do not bank at us bank !
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November 2019 by Teeke Barber
very poor treatment not happy with The level of professionalism Branch manager Richard Frank Should not be a manager at a McDonald’s not alone a bank They’re lucky they don’t get sued for defamation of character Very rude person unprofessional there are too many banks to put up with someone treating you badly I do not recommend this bank go somewhere else !
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October 2019 by Bruno Cuzzacrea
Never been treated so rude in my life by a bank Richard Frank the manager of Laguna Beach threaten to call the police on me for talking too loud and told me to open an account somewhere else He cannot provide a reason not to open the business account He had all the required documents I feel I was discriminated against he's a very rude person he should not be a bank manager very unprofessional do not bank and US Bank at any means worse treatment I've ever received bank elsewhere !
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March 2019 by Anne M.
The amazing thing about this branch is the operations staff. Lori, Jayne, Monica and Dragina are amazing. Totally make up for the lack of knowledge and people skills from upper staff. I have had only the utmost professionalism from the girls in the Laguna Beach Branch for the last 30 years!
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March 2018 by Jim Freeman
I can't say enough about the courtesy and professionalism of the staff at the Laguna Beach branch of U.S. Bank. They were patient with my requests, and they offered good advice without being condescending. Many thanks!
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August 2017 by Michael J.
We've been searching for a new bank for a bit. US Bank was referred to us. The level of customer service has been amazing and refreshing. Richard and Jayne and the rest of the staff are massively helpful, and they've helped us navigate the moving of bank accounts, initiating new credit card merchant services, and placing a mortgage for a commercial property. We be happy campers.
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July 2017 by Moni Tor
Staff is friendly but you need to wait 7 days before you can touch the money on your account even if you deposit cash.
