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March 2024 by Gill Hong
I’m embarrassed to live in Laguna Beach and have this as my local post office !??. The staff are SO RUDE, unhelpful, no smiles. In fact they make it their mission to make your experience difficult!! For goodness sake if you are that unhappy get another job where you don’t interface with the public!!!!!!! Every time I go in it’s the same and I only go in when I absolutely have to. Other post offices like Laguna Niguel, Dana Point, SJC and Costa Mesa are quite the opposite! So friendly and helpful. Take note Laguna Beach!
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October 2023 by Tiffany Palmer
Wow. There is one woman in particular whom makes trying to send a package way more difficult than it needs to be. Beyond rude, careless, and seems to go out of her way to ensure you have a bad day. We will never go back to our local post office here because of her and her terrible customer service! We now go to My Laguna Office, as the owner, Lauren, is a true gem who cares about you.
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June 2023 by Stephanie Jona B.
I haven't found any mail in my mailbox in a month. The mailbox here is now sealed so you can't even mail a letter. I don't know why this facility is even open.
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June 2023 by Cindy S.
I wish I didn't have to go to this post office but it's local. The customer service is not friendly actually very rude. Seems to be very consistent it's not the first time.
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April 2023 by Marc N
Really the only thing that is sad is that these useless individuals earn both a generous salary and generous pension.
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April 2023 by Marco R.
Drivers are so unprofessional, IF they decide to leave my package, they leave it in the street at the top of the driveway or leave it on my neighbors wall. I have a flag lot and on other days they'll leave a note in the mailbox that I wasn't available for delivery and return my packages to sender. They don't even bother to come down the driveway to the front door to see if I'm actually available. The good thing is Karma doesn't miss their address.
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April 2023 by Davis Thomas
Clerk helped me tape my package. Multiple people working there. Could use additional packaging supplies since the one I wanted was sold out
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March 2023 by Gary Bittner
Seems like there is one clerk who is difficult, unfriendly and lacking customer service training.
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October 2022 by Jason Roberts
If you're looking for the post office in Laguna Beach this is it.
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June 2022 by J. M.
Be glad this place has no parking. This might encourage you to go elsewhere and get service.
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April 2022 by Jerry S.
Great location and friendly service. The staff is always pleasant. I always looks forward to stopping in to say hello.
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March 2022 by Yulia Tatochko
They don’t print the return labels, they can’t close the box with a tape. They can just send completely prepared boxes.
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January 2022 by AD H
Just awful. There's one woman in particular that is just downright mean and rude. If you don't like your job or don't want to interact and serve the public, THEN DON'T! But the next time you are rude, for no reason at all, we will match energies and see who's left looking for work. Inexcusable, I don't care how disgruntled you are. Do better, if you can, USPS!
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November 2021 by Danny Veiga
Didn’t go in, but coming from TX this looks like a nice post office ?
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July 2021 by A Smith
I'm surprised by all the bad reviews. I'm also surprised that I'm leaving a good one lol. I'm from NY so our post offices are a nightmare but this place was clean, organized, and the staff was very helpful with suggesting other packages that would work better with what I was needing to send out. No complaints...
