Obviously this branch is terrible and my one start review will only prove this branch and branch manager Mena needs additional training on customer service. Stay away from this branch please. Mena was extremely rude and unprofessional.
August 2023
I want to appreciate Mena of BOA, Paseo de Valencia for excellent customer service. She owned my case (closing my mom's custodial account) worked, followed up, updated me, maybe couple of weeks, all the way to the end. Thank you and commend you for all your hard work in my case. You're the best!!!
August 2023
BEWARE! Staff does not know policy and procedures and give inaccurate information about accounts and how stuff operates. Then they argue with you. Also, staff all tell different things about the same topic.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.