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February 2024 by Brent Miller
This review is for Bank of America, not this branch. Wells Fargo took a little over an hour to do the exact same thing that Bank of America says will take 3 weeks!! No notory at this or most other BofA branches. Kelly at this branch is good to work with but everything has to go through corporate so she’s just the messenger. We are dealing with inherited trust accounts and will be moving to another bank ASAP. We will never bank with Bank of America. Too antiquated and too slow!
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September 2023 by Johnny Smith
Obviously this branch is terrible and my one start review will only prove this branch and branch manager Mena needs additional training on customer service. Stay away from this branch please. Mena was extremely rude and unprofessional.
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August 2023 by Yolanda T.
I want to appreciate Mena of BOA, Paseo de Valencia for excellent customer service. She owned my case (closing my mom's custodial account) worked, followed up, updated me, maybe couple of weeks, all the way to the end. Thank you and commend you for all your hard work in my case. You're the best!!!
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August 2023 by G E
BEWARE! Staff does not know policy and procedures and give inaccurate information about accounts and how stuff operates. Then they argue with you. Also, staff all tell different things about the same topic.
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July 2023 by Regina Rafikova
I love this Bank of America office. I especially liked the work of the employee Elnaz. She is very professional and kind. She helped us in many ways. Thank you very much)
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July 2023 by Nail Mukhametshin
I liked the service in this bank, the quick resolution of my question on opening a account, I am very pleased with the work of Elnaz. Thank you very much. Success and prosperity!
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July 2023 by Ramil Garaev
This is the best Bank of America office! We have been there three times. I would like to especially mention the work of Elnaz! She does quality work. Thank you very much).
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April 2023 by A S.
Corporate should get involved with the customer service . Took 25 minutes to deposit one check . 7 people in line and only one person working the front desk . The rest of the employees were sitting in their office. Place is terrible . Find another bank .
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October 2022 by Chris R.
Bank of America is as unethical and as unsupportive as can be. Having been there for 30+ years and my family for more than a half century. I'm done. Lacie's photographer stole more than a 1000 dollars and told us to go to our bank and dispute the charge and the bank has done next to nothing. They took more than a week to file the claim and then refused to provide a credit. They do not support their customers or protect our purchases. The manager that I eventually was transferred to, Sarah (employee number 8yy2g) had the gall to be insulted when I asked her to stop blathering on if she couldn't help. Horrible customer service.
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July 2022 by Derek Chen
Came here to get address proofs for an DMV appointment. Kelly was super nice and welcoming. She helped me and my wife quickly. She also introduced us to Mark who told us about CD. Really nice and friendly customer service from both!
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June 2022 by Aryan R.
Megan Ingegneri needs to be terminated for the way I was treated today. Absolutely disgusting behavior-questioned their "policy" and was told I need to leave, when asking for her managers info she then said she was calling the police. Just the nastiest woman you can imagine, zero customer service-I just read what people said their experience was here and can agree that my visit was atrocious, this place needs to be reevaluated, so much business is lost because of the terrible customer service.
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December 2021 by Beth B
Arrived at 3:40pm, sign on door and website says you clise at 4pm. Lobby was already EARLY. Hate thid bank!
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March 2021 by Ian B.
Worst experience ever in my entire life. I can't even bring my brain to a place to write a review it was so bad.
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July 2020 by Alfonso Contreras
Long lines.With only 1 teller doing the hob and all the people around doing nothing on their desks.The manager should bring only 1 desk help and more bank tellers to make everything fast and smooth.
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July 2020 by Stepan O.
bad bank!!! waiting time 50 minutes, inside work one person, Avoid this bank!!!! no more for me
