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October 2023 by Susan Abdullah
Buyer be aware! I have a very large primary bedroom window that needed new window coverings. I knew exactly what I needed. I called and spoke with Yulia. She indicated I needed an appointment and she happened to have an opening in 40 minutes. I rush to their store and get there in 30 minutes. She’s with another customer. I’m under the impression she’s finishing up but nope she took a walk-in and thought it was me that called. I gave her the benefit of the doubt and went to their books and found what I was looking for. A colleague of hers shows up to the store and I explain I need a quote or what the princess is from here on. I get a quote and I decided after a few days to place my business with them. It took almost two weeks to get measurement out but they didn’t hesitate to take the full amount ahead of time. I called twice and was told that it’s Hunter Douglas’ system and that’s why no one called me to make an appointment for measuring. After a week goes by I get a call from the measuring company, and I’m a full time employee and my time is limited. I took what I could and rearranged my meetings ti be there for the measuring person. They were late. I called in two days ti get my refund they give fir measuring and was told they’ll get back to me. No one did. I had to call again. I told Yulia’s colleague how disappointed I am and what the unprofessional service level has been. Perhaps it’s because it’s only one window that cost $2000 so I’m a no one to them. I get a voice message and an email from Yulio with no apology, no we hear you, nothing other than call us tomorrow. I thought I had to let others be aware if you’re only buying one window covering you aren’t going to get the service and I yet ti know when I’m getting my coverings installed. No idea!! Ridiculous!!Service: Window design
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November 2022 by Peggy C.
Whoa ... When the person who answers the phone is as rude as the woman today who was bothered that I simply asked her name at the beginning of the conversation... no thanks. I would never consider using their services. gonna take my Calico swatch for a project and go to another vendor!
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October 2022 by Matthieu Thibaud
Great customer service
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November 2021 by Bob Posert
Great selection. A little pricey but worth it.
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September 2021 by Kay M.
Disappointed - lack of follow through! I was referred by a manufacturer for a purchase of exclusive Calico material. Disappointment #1 - this location is closed Monday and Tuesday. Unfortunate as most retail businesses are open during the week. Disappointment #2 - A store specialist returned my call, and eagerly took my inquiry along with a promise to call me back with answers/prices/availability. It's been 2 weeks and NO REPLY. Apparently customer attention and follow up isn't a priority for Calico Corners. My business was taken elsewhere.
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September 2021 by Margaret St Onge
They are never actually there! You have to call to make an appointment.
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July 2021 by Margaret Craddick
They are never actually there! You have to call to make an appointment.
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December 2020 by Danielle B.
I went back multiple times and they were very patient. Zar, the manager, provided excellent service. has a great demeanor and assisted with selecting fabrics for pillows to compliment the couch fabric I had selected. I had gone to a few different fabric stores and I really like calico corners.
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April 2020 by Betha S.
Run, don't walk away from this business. I have spent over $5,000 here for pillows, shades and a valance. Every order has been extremely delayed, there is no clear communication about the status, and when communication does come it is rude and blames the customer (myself) repeatedly. I have never purchased such high end items with such horrible customer service. When the store makes a mistake, which is often, their first response is to point out the errors the customer is making. For example, when they ordered a Cornice on my behalf, and I asked if they were sure it would fit (pictures proved it would not) they then blamed me for not being at home when the measurements person came (a requirement that was never communicated to me). I finally had to go with another local company, and the first thing they said to me when I told them I'd had to abandon the work with Calico was 'was is due to customer service?', and then they told me they have a lot of business from angered Calico customers. Worst of all, during this terrible pandemic, they have closed production on many items, including the place that is making my valance I ordered 2 months ago). However, they are still actively marketing to people to buy the products they cannot even make. This really does seem like a business bureau violation.
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November 2019 by Leyla F.
My initial impression was ok. No one will really approach you to see if you need anything but once I started asking questions from associates, I was greeted by the store manager(very friendly lady). Long story short, I have spent close to 10k in this store and they up charged me about some chair cushions that they so called "designer" I should have initially known. She NEVER followed up to see how they products looked and the chair covers that I spent nearly $400/chair look likes a disaster!! Horrific work! Once they take your money they don't care what they give you. I will NEVER recommend nor go there again. I wanted to do my upstairs and my mother house with them but that will not be happening. I would have given then 1 star but I like Zara the store manager. I do believe she needs to be more selective in hiring people.
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September 2019 by Ruthie Keys
Don't know them
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August 2019 by Valerie T.
This place has the most up to date fabrics you can purchase anywhere. I've been to so many fabric stores with tons of outdated looks. They are professional and friendly too.
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July 2019 by Jeff Long
Had a very very unsatisfactory experience with Calico. We confirmed an order on the phone. Gave them the pattern and color. When we received the product, it was the wrong pattern. Took it back to them.....tough luck. Had to pay AGAIN, for the correct material/pattern.
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May 2019 by Sheli D.
UPDATE: Just shy of 2 years after my first shopping experience with Calico, I am SUPER disappointed. I purchased a Roman shade for a bedroom window and less than two years later, it literally fell down in the middle of the night. It's likely that it was not properly installed in the first place. Regardless, I brought it into the store since I didn't want to mess with it on a Friday afternoon. Within the next 2 weeks, I received ZERO calls from the store, although I had left 4 messages. When I finally received a call from Sunshyne (installation manager), she said it would be $270 to fix "the mechanism". Really, $270 for a cheap wind-up toy for the top of the shade? The shade was $502 to purchase in the first place! Ugh. SO - BUYER BEWARE - These retractable shades are apparently made with the cheapest parts available, so factor in the cost of replacing your shade every two years, and decide if it's worth the constant headache, waiting time, being ignored, and no responsibility taken by the manager if anything goes wrong. I'll also add that the only other thing I originally purchased 2 years ago were drapes for my bedroom (see above). I gave a 4-star review, truthfully, because I was relieved they weren't going to charge me for their mistake because that was the feeling I was getting over the phone. Also, when the installer was putting them in in the first place, he seemed perplexed by the rod & rings because they just couldn't support the curtains. But, he installed them anyway without calling the store for confirmation. He sprayed the top rod with silicone so that they would move back & forth while he was still there. Within a week, they proved to be SO much heavier than the rod/rings could stand, they could not be moved unless I got on a ladder and moved them from the top. What I received as a replacement, was a much cheaper and worse looking rod that we are just stuck with. Those drapes were $2,000 so I wasn't willing to junk them and we are just living with it. Just totally disappointed. I wouldn't even buy a pillow from them.
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December 2018 by BrendaG makeup
Great fabric selection for home decor. Even their remnants were nice.
