-
February 2024 by shelley herbelin
They need to hire more employees. Had to wait forever to get a card that was already reserved. Car was crapped out sticky steering wheel with food crackers and crumbs all over the the floor and I had a heating issue there was no water in the reserve and the oil was low. They need to maintenance their cars
-
January 2024 by Juani L.
Although the gentleman's was extremely nice are hugely understaffed. I made a reservation at Laguna Beach location and no one was there. I had to drive to Laguna hills where the same issue had happened to another client who was also waiting for help. Will not rent from them again.
-
December 2023 by Rimo Seven
My reservation was not with this location, I was dropped off here from Tesla body shop, and with little wait they found me a Tesla to go!
-
November 2023 by CHARLES SHELL
The staff at Enterprise was efficient and knowledgeable.They were all very kind.I will definitely rent from Enterprise again.
-
November 2023 by Sue A.
I rented a car from Enterprise (2441 Ridge Route Drive, Laguna Hills) after dropping my car for repairs. I personally loaded my Pickel Ball bag into the SUV where Enterprise picked me up at the repair shop. Both Pickleball paddles were intact as I could see the two handles in the bag sticking out. Back at Enterprise I received a car and drove directly home after being helped by another man ( behind the counter) who helped me load my things into the rental car. I was just coming back from a trip so I had a suitcase, a garment bag, and a few other bags. When I returned home the pickle ball paddle I had just used an hour before to play pickle ball was not in my bag! I had seen it just less than an hour before that and I knew it had to be at Enterprise. I went back to the car repair place just to make sure it wasn't there even though I saw it when I loaded it and then I saw the young man that help me load the rental car up just before I drove off. We chatted a little bit, and he told me he played pickle ball too. I then followed him back to Enterprise where I met Michele in the parking lot and I inquired to her about my pickle ball paddle and she would not allow me to look in that SUV or anywhere and she raised her voice and got very rude toward me! My Pickleball paddle went missing at Enterprise and it was one that I had borrowed for a week from a friend to try out to see if I liked it. I now have to purchase $160 paddle for my friend! This is the most unprofessional Enterprise car rental, and I do not recommend this to anyone and certainly do not allow them to touch your belongings! Hertz nearby gave me an SUV, a much better car for less than a dollar more a day and the gas tank actually was full unlike Enterprises where he told me it was slightly under full and it was actually 3/4 of a tank.
-
October 2023 by Ron Guizado
Fine service. Very attentive and an excellent location if you live in Laguna Woods.
-
October 2023 by Hector Ruiz (Watdahek)
Excellent service at the Laguna Hills store. Both at pick up and return.
-
September 2023 by Troy Brooks
Terrible place to try to rent a car. They only have one agent to help you and they have no cars because they're so small. At least they paid for a ride home.
-
August 2023 by Tonya M.
I had to do a follow up- i had posted how disappointing my experience was at The Enterprise car rental in my town was- I was contacted by business (?) to see exactly what happened , I told my same story again I had a family trip planned had reservation and I was called the day before to say there were no cars due to Southwest cancelling holiday flights so they gave my car I reserved away - (the day before to cx my hotel and tell my 80 year old dad who had already made the drive that we weren't coming because Enterprise gave away our car we reserved ) and the reply from the business was "this is under normal business practices" ha ha ha - maybe for you sir - lesson is; so the more you know .. there are other options than this place I'm just saying
-
April 2023 by Imelda Aguilera
Before you decide where's the best place to rent a car check out Enterprise on Ridge Route Laguna Hills. Rented a car last weekend from Michelle Ho, Branch Manager and she is excellent in every respect, customer service, professionalism and knowledge. She made my day! When I returned I reported some inconvenience with having to put air in one of the tires and to my surprise she reduced my final total by $50.00 which really helped me pay for my trip! I am most grateful to her for understanding the importance of building respectful relationships and making Enterprise stand above their competition.
-
March 2023 by Emmanuel M.
Came here because my insurance told me to. When I got here, no cars available and very unhelpful staff. Don't come here if you need a rental car.
-
January 2023 by MP L
Lousy service from Ali the temp assigned from Tustin Edinger branch. Guy was disrespectful and dishonest. Offered a choice of 2 cars to the customer that walked in after I was already in there 5 minutes and then told me the only car he had was an upgrade that was 85$ more even though I had a reservation number. I told him to his face he was dishonest and he said he wouldn’t rent to me just so he wouldn’t get bad reviews. With his MO he would seem to be a “bad review a minute for his employer guy.” Lol.Manager Sarah is a poor excuse of a person in management. Defended the guy Ali without first reviewing her security video to see what really transpired. She also said they had no vehicles available just so she wouldn’t get a bad review if I got a call survey which I constantly do get from enterprise.Way below the standard of service for Enterprise with employees like that.
-
January 2023 by Amrem K.
Lousy service from Ali the temp assigned from Tustin Edinger branch. Guy was disrespectful and dishonest. Offered a choice of 2 cars to the customer that walked in after I was already in there 5 minutes and then told me the only car he had was an upgrade that was 85$ more even though I had a reservation number. I told him to his face he was dishonest and he said he wouldn't rent to me just so he wouldn't get bad reviews. With his MO he would seem to be a "bad review a minute for his employer guy." Lol. Manager Sarah is a poor excuse of a person in management. Defended the guy Ali without first reviewing her security video to see what really transpired. She also said they had no vehicles available just so she wouldn't get a bad review if I got a call survey which I constantly do get from enterprise. Way below the standard of service for Enterprise with employees like that.
-
November 2022 by Pete Torres
I just want to thank the staff for a great experience, they went out of their way to make sure my needs were meet. They even gave me an upgrade because they didn't have a car ready for me in time which was very generous of them. If you ever need to rent a vehicle for any reason this is the place to go.Thank you.
-
October 2022 by Daniel Figueroa
Had a good experience when I rented a Range Rover here on vacation a few months ago with Joe. Booked a week long reservation for an executive vehicle, preferably a e53 Or Maserati. They call me to tell me they don’t have any cars in that class and how they need a day or two to find it which wasn’t a big deal but they ended up cancelling my reservation. I called back to speak with Jennifer who was supposed to find me a car and honor the rate, she never got back to me. I won’t be using Enterprise in the future especially this location.
