-
January 2024 by Patricia R
Really great customer service by the lady. I was very impressed, you don’t see that anymore.
-
January 2024 by Apes 3Kings
Mike was fantastic! Very helpful and took the time!
-
December 2023 by Carol Madding
This is now my Go-To Fed Ex store. Their Customer service is commendable. They go out of their way to meet your needs. Thank You
-
September 2023 by Mario Arteaga
Great, quick, friendly!
-
June 2023 by Nick Tkachenko
I had the most incredible experience at FedEx, and I just had to share it with everyone! Let me tell you about Mike, the superstar employee who made my day. After a long and grueling day, I found myself at the FedEx store, feeling exhausted and overwhelmed. But then, like a burst of energy, Mike appeared. He helped me scan and ship my products with such efficiency and enthusiasm that it completely turned my day around. I can't emphasize enough how grateful I am for Mike's help. He went above and beyond, and his friendly demeanor made the entire experience so enjoyable. It's rare to come across someone who genuinely cares about their customers and their work, but Mike is definitely one of those gems.
-
March 2023 by J L.
I needed to print some certificates. We did a sample print and it was dead centered, as soon as I used special paper, it would keep printing off center. Nico to the rescue!! He took the time to re adjust every certificate on his computer for me, and there were like 9 of them!!Thank you SO much, Nico!
-
February 2023 by Jennifer Merrell
I recently had a “print emergency” and needed to re-print some postcards immediately. The team here is prompt, reliable, and complete pros. Loyal customer. Highly recommend!
-
November 2022 by Executive Shogun
I had to write a quick review because I was shipping something internationally and had no clue how on how to get it out. Fortunately, Stuart and Melanie were so helpful and my parcel is on its way!Thanks guys!Update: Here to take my mom's passport photo.David was stocking, and keeping the store tidy, noticed that we were in line, immediately dropped what he was doing to accommodate us
-
October 2022 by Jake Leung
Been to this location several times to drop off packages and it has always been a pleasant experience. Every employee I’ve spoken with has been friendly and professional.
-
August 2022 by Marilyn F.
I have to write a review because the employees here are great. They actually want to help you!Case in point: I had a very large return that had to be brought to FedEx. One of the employees (I am sorry that I don't remember his name) was taking out the trash and he saw me struggling to get the box out of my car. He came right over and told me to wait, that he would get a cart and would bring the package in for me! Which he did! Everyone else at the store has been super helpful. Had problems printing labels for some items I was returning. The person helping me had issues as well but he worked for about 15 minutes to figure out a solution to get them printed and there was no charge.I buy a lot through Amazon and take my returns to the UPS store on Moulton in Laguna Hills. A few times I didn't get a QR code and needed to have the labels printed. They wanted to charge me $3.50 for each label. And they weren't nice about it. And if I'm struggling to get through the door with several packages, no one comes to hold the door for me or help me. So the kind of service that I have received at the FedEx store really stands out in comparison.I wish Amazon used FedEx!
-
July 2022 by Kim W.
Melanie and Parker did an amazing job in assisting in a last minute order for several full color prints. They exceeded my expectations by keeping me in the loop with how long it would take as the machine they use needed repairs. I still got my order on time and was incredibly appreciative of their helpfulness. They both should get a raise. :D
-
February 2022 by Joseph V.
I needed stacks of door hangers cut and Melanie helped me out. She was extremely professional, helpful and attentive. She def went above and beyond. Thank you! I will def be returning.
-
January 2022 by Tyler Chong
Had no idea how to ship a package properly - they helped me out!
-
November 2021 by Charles H.
Just sent Christmas presents to my daughter in Texas. Some objects were odd size and the clerk (forgot to get his name) spent about 15 minutes finding the right size carton. Very courteous and friendly and great service. Nice to find a shipper who is polite, helpful, and cheerful even in the middle of the Christmas shipping rush.
-
November 2021 by Rosemary T.
I personally use FedEx for my business and FedEx has always been my prefer carrier; however, their service at this location is just horrible. I came in today to use their "Happy Return" service and wasn't so happy. I was in line to return the product, when I went up to the return later, she told me to hold then went to another cashier to help another associate who don't know how to process the order for another customer. I waited there for about 10 minutes as she service the customer and then brought the customer over to the station I was waiting on. While I was waiting, the next cashier finished he's customer and instead of helping me because "technically" i was next in line, he decided to help another customer that was behind me. As I stood there and waited patiently, the associate who didn't know how to process the order just started to clean up other packages that was dropped off as I stood there. Finally, after 15 minutes when the original associate I was working with is finished, she then decided to help me. By this time, the associate who didn't know how to process the order went back to the station and proceeded with processing the next customer. I don't get the order of service here. I was there first but I was ignored for a good 15 minutes or so. If I was there first, shouldn't the next associate that's available help me not the next customer? I was standing there for no reasons while other customer either cut in front of me or an associate decided to do other tasks. Awful service. FedEx need to train their staff with order of customer not make one wait while others continue to take on new disinter
