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August 2023 by jasper taunt
10/10 for professionalism as well as follow thought. One of the most knowledgeable realtors in Orange County. She got me into my dream home and made it such a great experience!
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August 2023 by Matthew Brown
Extremely professional. Knows what she's doing. Answered any questions clearly, and patiently.
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August 2023 by Caroline Shaver
Outstanding customer service. Contracts are completed with great celerity.
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May 2023 by Nicole S
I found Tracy to be very straightforward and honest in my options and the staff to be helpful and efficient. They really know their stuff! Thank you :)
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May 2023 by Jason Shaw
Shame I can only give 5 stars, because if I could gift 10, I would. This company is a well oiled machine and their customer service is outstanding. My overall experience was fast, courteous, and efficient. Bravo, you guys!
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May 2023 by Lisa Pizza
Need a mortgage, this is the company to use. Simple and easy. Our experience has been top notch, wouldn’t have picked any other .
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April 2023 by Klynn Erdman
Tracy is Fabulous! Always available to answer all my questions and concerns.
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April 2023 by Ajay Pizza
Great experience from a first time home buyer going through a refinance! They were prompt to respond and gave me status updates along the way. Pretty quick turnaround time too, 33 days. Thank you, Kelly Mortgage!!
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January 2023 by Laura Noriega
I worked with Kelly Mortgage and they went above and beyond. They kept me in the loop through out the whole loan process and were able to close on time. Thanks so much team!!
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January 2023 by Christy Van Buren
I cannot express enough what a TERRIBLE company this is in EVERY WAY. This lender was disorganized, caused repeated delays in closing of my client's real estate transaction, REFUSED TO COMMUNICATE with myself, the agent as well as my client (who was obtaining the mortgage), repeatedly told me and my client not to contact her during this mortgage process, refused to provide direct contact information to the loan processer for expedited communication to facilitate closing process. Loan processer (Lyn) was unable to figure out how to upload documents for title company timely. She was very rude to HOA association manager, title company and everyone involved in this transaction. When concerns/complain was escalated to company president (Tracy) she also did not facilitate any improvement for the client and condoned the HORRIBLE conduct of her employee, Lyn. I would never advise any client to use this company.
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January 2022 by John Hayden
Buyers forfeited $29,000 deposit after 5 months of escrow. "The underwriter was fired... was on vacation... is backlogged.... we changed lenders...." "My dog ate the loan docs" was the only excuse they didn't use during 5 months of hell.On and on it went, for 5 months, 2 of those waiting for an appraisal. We finally threw them out, kept buyer's deposit and resold the house, closing in 30 days. I would feel sorry for the buyers, but we tried get them to dump this broker when they bungled the appraisal.and they wouldn't. $29,000 mistake there.
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January 2021 by Tim & Katie Gilfilen
As the selling agent in a transaction with this lender, I recommend you find another one. The buyer and seller did everything required of them by the lender. The lender delayed 3 times and ultimately the seller decided not to agree to extend and canceled the contract after over 70+ days in escrow. Good luck getting ahold of them. Good luck with your contract term, they are not concerned with them. Maybe if this was a million dollar deal it would have went through on time, I'm not really sure why they were so bad. Do yourself a favor, listen to your Realtor, go with a local lender.
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January 2020 by Melissa
By far the worst experience I have had with a refinance. They do not get back to you. They lie about the status of your loan. I lost a purchase because of them. I've been waiting since September on a refinance and needless to say that it is now December and it still has not closed. When asked they couldn't even give me the rate or time frame. I will never recommend anyone to the company. If I could give zero stars I would. I am taking my business somewhere else and so should you. I have great credit and there is no reason this should have happened!
