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December 2023 by Sunshine Lutey
I had a hard time at first because I missed the people who were gone, but my experiences at this bank have been very positive with friendly and courteous bank employees.
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October 2022 by Retired Frugal Travel
Now that it is not any longer OWB it has become a bank that does not look out for their Certificate of Deposit customers. It is such a shame how the change has turned a local bank into a very consumer unfriendly bank. Pull out your funds and look for a new institution. The rates are higher.
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July 2022 by James G.
First Citizens Bank has the WORST customer service in the known world. Yesterday I spent 55 minutes on hold and then they hung up on me. Their website doesn't work and won't allow you to e-mail them, which I guess I understand since the website is so poor. I'll now on hold again while I write this review. This bank when it was One West was terrific. And the people at the new branch also do a good job. But First Citizens Bank's internet service is simply the worst.
