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April 2024 by Amy S.
We are all too quick to write negative reviews and should take the same time and effort to thank and support businesses too and give recognition to amazing employees who do little things that most don't notice but it's them taking true pride in their work. Tonight I stopped by to get treats for movie night and snagged some awesome clearance yogurt that are our favorites. Joann was my cashier and she definitely went the extra mile to bag my items to fit in one bag....I would have just thrown it in lol 4 bags later. Joann bless your heart for going to extra mile and making sure my experience at Ralphs was above and beyond. You are gem and should be recognized for your quality of work. Thank you very much and I hope everyone is appreciative of you
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March 2024 by Deb L.
Ralph's grocery market has changed considerably in the last two years. It has become one giant junk store, with so many displays packed on every aisle that it makes me nervous walking around. There's nothing peaceful about grocery shopping any longer, some thing I enjoy doing in a nice grocery store. Unfortunately, it is a gross closest grocery store to my home, so I choose to drive an extra distance to shop elsewhere. However, I choose not to walk in there, unless I am in a rush, and have to stop in for something. But I go to Albertsons or Stater Bros. rather than Ralphs. I heard that Ralphs is trying to buy Albertsons. If that crap up Albertsons like they do Ralph's, I will shop only at Stater brothers. The store has become a nightmare. There is a Waldorf area where you have to pay separately for health and beauty, supplies and laundry detergent within the store. And you have to pay for all your other groceries elsewhere. It's insulting and a place I choose not to do business with anymore.
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February 2024 by Sarah R.
I grew up next to this Ralphs so have been here many, many, MANY times. I've always had good experiences but felt compelled to write a review because at a recent visit, the check out staff was SO incredible. Friendly, funny, and best of all, helpful - they told me about a deal on one of my items so I went back to grab another and it was basically free! Sometimes it's the little things that stick with you because every time I stop by now I think of that interaction. There is always plenty of parking, the shelves are well stocked, and, of course, great service!
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February 2024 by Blanca F
I found all my groceries there.
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January 2024 by Martha J.
RE: Ralphs @ Alicia & PD Valencia) I literally had the WORST customer service experience ever in my 55+ years of living. I wish that I could give this store a "negative 3-stars". HORRENDOUS. It was 9:30 A.M., during a weekday, and not ONE (not ONE) cashier was available. Let's back up: I'm not familiar with this Ralphs and was, unfortunately, in a bit of a hurry because my doctor's office called when I was in the middle of shopping and asked if I could just come in about 15 minutes early. I said, "Okay" thinking that it wouldn't take so long to check out. I asked an older woman (grey/white hair) with bangs if she knew what direction the water was in...to save me a bit of time! Her reply was that I was clearly bothering her and she said "Aisle nmbr X or Y (whatever the nmbrs, not important) where it says 'water' on the sign." (Sarcastic tone.) Gee, sorry to have bothered you!!! The problem was is that I had a LOT of produce in my cart that could've been quickly scanned by a cashier, but when I went to ck-out not one register was open and two of the self-ck out machines were closed...but I still was able to walk straight up to a self check-out. I mentioned to the (older) blonde haired lady, with the dark-rimmed glasses, who was overseeing the self ck-out, AND was the ONLY employee up front, at the time that I've noticed that Ralphs, just over the past month or so, has "really increased their prices (compared to other stores), but yet Kroger does this and makes the customer's do the check-out work". She only replied, "I've worked here for 16 years." I then mentioned, as I was clearly feeling frustrated, that I'm going to (now) be late for my doctor's appt. She stood, shiftlessly, next to me and only replied with sarcasm, "Maybe you should've gone to your doctor appt first." I said, while still looking up a bunch of produce to scan, "I can't because they just called me to have me come in 15 minutes." I understand that her job was to watch for any shoplifters at the self-ck out, but I got the strong feeling that even if there was a spare employee standing next to her that she would not have "dived in" to help me out. Unbelievable...you've got people with a torn rotator cuff (me), plus elderly people, pple who have lifting restrictions and/or lifting compromised and they would have to wait IF an employee were even nearby to do this for them. KROGER: I've had it with Ralphs and their absolutely ridiculously INFLATED prices, total LACK of customer service...and when you do get it, they're "inconvenienced". I used to (PAST TENSE) like Ralphs and made a point of shopping at Ralphs so that Walmart wouldn't continue to hurt them with pricing. I was even willing to pay more to see the cashiers, when we lived in LA county, be able to keep their jobs. I had a bad experience at another one, nearby this location, in self ck-out just three days ago...but not terrible like at this particular location. Effective today it is 100% Stater Brothers and Trader Joe's for me and the family!
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December 2023 by Atousa N.
Costumer service it's very bad, unhelpful, Ask them for help, they don't know about anything and they can't do help properly, and they speak in a very bad tone....
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December 2023 by Tae I.
This store has a greater selection and wider aisles, but the employees are not as friendly as the employees at Ralph's on Marguerite nearby.
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December 2023 by Jeff W.
So my review is for the pharmacy I've probably been there six or seven times and every time Amazing service the pharmacist and staff always goes out of their way for me thanks
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November 2023 by Joann7
Although I live in Aliso, I prefer to shop at this location. Employees here are friendly, not so at Aliso store.
Ralph's prices are a little high, but I use digital coupons and save alot.
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October 2023 by Sam H.
I've been coming here for the better part of a year. Love the late hours and helpful staff. The rewards points are solid 10/10. I'm sure people have had bad experiences but it's always good for me.
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October 2023 by La Dancedude
I love Ralph's but make sure you download the app and save the digital coupons because that's the best deal.
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September 2023 by keri schuster
I enjoy coming to this Ralphs location, but don’t try calling them. They will not pick up.
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September 2023 by Becky Wizmer
I went to purchase a gift cards this morning, the horrific customer service given from the morning manager was staggering. How she continues to have a job speaks how hard up this Ralph's must be for employees. When she gave the appearance of bringng bothered because I asked her twice if she could me she responded with an eye roll and exasperated sigh. As I'm mumbling under my breath she proceeds to ask me if I was ok? "No, I'm irritated by the lack of customer service being given." This morning manager then continues to be condescending, disrespectful and rude to the point she's yelling at me throughout the store as I'm leaving. This manager should be fired. It is utterly disgusting that this behavior from a store manager is tolerated. Ralph's should be ashamed for employing someone with such low customer skill set.
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August 2023 by Cam S.
There's a reason no Ralph's is over 3 stars. Low quality produce and service. Managers are no help and rude. Sticking with Stater Brothers and Trader Joe's!
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August 2023 by Rql L de la V
I don't always go to this Ralphs, I prefer the one in Laguna Niguel... but the times I go there is always a rude Hispanic woman and today I want to confirm that they steal the coupons that come out when you swipe your card... I know it's insignificant but the The fact that they don't give you something that is for you and only she keeps it for herself qualifies that person as a thief. Be careful, the cashier is called Adriana C., and to make a complaint there is no manager in the entire store, the manager is Angie Bermudez .. who was not in the store or did not want to receive the claim
