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October 2023 by Katie Vo
Great experience with Alex measuring, trying on shoes, and getting educated about my feet, form. They’re respectful of my own personal information and preferences, sending my measurement results to my email address right away. The customized insoles were a big plus.
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October 2023 by Kristie
I purchased a couple of expensive pairs of running shoes here. Justin, the sales associate made my experience easy and seamless. I ended up needing to make an exchange after a few days of wearing the wrong size and it was just as easy as the original purchase. Thank you Road Runner!
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October 2023 by Lisa Nickell
Diego at Laguna Hills was great!Fantastic customer service. Went in looking for a very specific shoe and size that was hard to find. Ended up getting a couple other items on top of that. The shoe we wanted was not in the store so he was able to find it online and ordered it. There was 2 of us w/different needs and he easily handled it all and made it so easy for us.
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October 2023 by John W
A very nice, clean, professional store with excellent customer service. We were helped by “Jackson”, who was extremely nice and helpful. He guided us through the best shoes for us, and went though an whole analysis of our walking, generating a computer graphic of the foot angles and anatomy. Very cool.We even had custom insoles made on site.Overall a great experience!
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October 2023 by Gabriela Barrera
Thank you for who comes up with new shoes. Also the good people who help in the store. I have plantar fasciitis and bone spurt. So I need good shoes plus I walk a lot a my jog. Which I love helping my pts. ??♀️??? .thank you.
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October 2023 by melody byrd
Service was great. The associate helped figure out what the best shoe would be for my very active and destructive nephew who runs, plays football and is in scouts. The associate was very nice and answered all our questions. When we arrived there was a lot of people but we were helped within 5 minutes.
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August 2023 by Sarah White
Went in looking for new shoes for nursing school that had specifics. The guy who “helped” me was not helpful at all. I was not asked any questions, didn’t do the treadmill test, or fit tested. It wasn’t busy and he made me feel like I should just leave. Asked me what size- grabbed one pair and it was not the experience I was expecting going to a specialized running store. I ended up buying shoes at another running store. Next day, my boyfriend went to the Irvine Road Runner and had a completely different experience. It’s sad that the customer service is either awful or amazing. Also, I’m not someone who buys just one pair of shoes. I would have left with a couple of pairs if they helped me find the correct pair
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August 2023 by Kevin Dailey
These guys get shoes! there are many types of running and exercise shoes on the market today. It takes a certain degree of expertise to properly recommend a shoe based on types of activities of comfort levels needed. The sales people at Road Runner sports take all the time necessary to understand your needs. And recommend the best shoes for you to pick from. They represent several brands of shoes, so they are options to solve. Your needs are quite wide. Buying shoes from a big five or Dick’s Sporting Goods will not get you what you need nearly as well. Take the drive to Laguna hills and they will make it worthwhile investment of your time !
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August 2023 by Stacie Miebach
I love the openness of your store improvements! The ability to see all your product lines (shoes, clothing, socks, etc) was very helpful! It was important for me to get an evaluation because I had total knee replacement recently and I was very pleased with being able to have that accomplished and buying shoes that help my body be balanced! I highly recommend Road Runner and their experienced staff! BRAVO ?
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August 2023 by Robert pascucci
Arrived while on vacation from NJ. My shoes were worn out and having a heel spur and torn ligaments I wouldn't last while walking with my kids. The salesman Chris helped my get fitted, adjusted my compression sock and custom fit me for inserts. I was greeted right away and multiple times. Pricey footwear but my feet are crying from relief so it was worth it. Great service and knowledge!
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July 2023 by Cynthia Alarcon
Great customer service!!!Came here to get a good pair of walking shoes and our sales guy, Chris was so patient and helpful! Everyone that we talked to was kind and welcoming!So much so my husband also got a pair. We ended up leaving with 3 pairs and are so excited to bring our out of state friends here when they visit!Highly recommend getting shoes here!!
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July 2023 by Anh Cruse
Erik helped us and he’s very attentive and professional. My girls are happy with their new shoes. Thank you Erik, for making my tennis shoes shopping experience a pleasant one.
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July 2023 by Laura Mills
I've shopped here several times for sneakers. I was greeted upon entering with someone taking my name and telling me I was 2nd line to get waited on. 5 min later after browsing the choices, someone came to help me choose a pair of sneakers based on my needs. There are mostly running sneakers, so I don't recommend coming here if you need a different type of sneaker. My foot was 3D scanned to make sure of the type of fit I would need, which is helpful. There was no upselling which I appreciated. I walked out with a new pair. There prices are high and almost all The sneakers I looked at were the same price. You can get a membership there to make them slightly less expensive. But if you search around you can find the same shoes for less money. That is the drawback of coming here. But I come here because I like the service.
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July 2023 by Leia A.
Love coming here. They have such a wide selection for everyone. There shoes are so comfortable. Erick was so friendly and accommodating! You could tell he loves his job and he is good at it. He was so kind and helpful. Thank you Erick for outstanding customer service!
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July 2023 by B S.
Erick was amazing at educating me regarding the shoe type I needed and how I would benefit from the proper shoe fit. The shoes he recommended are comfortable and have fixed the problem of painful knees when I walk or hike. I am a loyal customer from now on for all athletic shoe purchases.
