-
October 2023 by Jillian B.
Came in to get an estimate for my car and it has taken almost a month for them to send it to my insurance. Lady at the front desk was rude and unhelpful.
-
September 2023 by Jinny K.
car accidents are the absolute worst but so so glad i chose service king collision at laguna hills!! i don't recall the front desk lady but she was so nice whenever i called for updates & also huge thank you to rob for being SO attentive and helpful with all my concerns. definitely made the process straightforward -- definitely had a peace of mind.
-
September 2023 by Herb H
Friendly staff, got estimate for repair. Seems very professional and organized.
-
July 2023 by Sean T.
Amazing turn around. Great, friendly service, what more could you ask for. Shout out to Rob for staying in contact and getting my truck fixed swiftly. Second shoutout to Josh for detailing my truck. They went above and beyond. 5 stars
-
April 2023 by Kyle Sulli
I scheduled an appointment for a body damage estimate for my car. Instead of an estimate being written at the appointment, the receptionist took pictures & an estimator sent me an estimate a few days later. I'm not sure why I needed an appointment for that. Otherwise, the process was smooth.
-
April 2023 by Kyle S.
I scheduled an appointment for a body damage estimate for my car. Instead of an estimate being written at the appointment, the receptionist took pictures & an estimator sent me an estimate a few days later. I'm not sure why I needed an appointment for that. Otherwise, the process was smooth.
-
April 2023 by Chuck Z.
Just picked up my car today after being repaired. The entire experience with Service King (Crash Champions) was great. They kept me informed throughout the entire process and I was very happy with the end result. i would refer anyone to them.
-
February 2023 by Aaron B.
Jamie is awesome! During the insurance assessment, he did a minor (but crucial) repair free of charge so that my car would continue to be road-safe. That was such an "above and beyond" moment that, even though I wasn't obligated to come here for the actual repair, I knew that I wanted to. Everyone here is very respectful, communicative, and prompt. This is a much better experience than some other repair places I've been to.
-
January 2023 by Geoff Guzynski
Would not recommend. Car is not like it was before the accident. They tried realigning the door a couple of times, but couldn't quite get it to fit. They said they got authorization from Allstate to replace the door again, but then kept claiming they couldn't get it due to supply issues. It was months and months and I called many times to check but they kept lying to me. I eventually gave up and they never called, so I guess they won.Although it was covered by insurance, the work ended up >$12k for an $8k bid. With the reduced value of the car now, I should have pushed to have it declared a total loss.Services: Painting
-
June 2022 by Anya S.
Everyone who I dealt at this location were so nice and helpful! I had appointments schedule in no time and lady on the phone was so nice and took time to answer my questions. Also I was met at the body shop when I was just parking . Estimate took few minutes and again guy was so nice and explained all the details to me . Also girl at the reception was very sweet and nice . I was just blown away by their service. Great job Service King !!!!!
-
May 2022 by Greg Lund
GMC 2013 truck involved in Traffic Collision.Repairs done quickly efficiently. Drove truck after collision, crunched back bumper and front bumper damage.Hunting Beach shop unable to handle job, they sent it to Laguna beach shop.Repaired in estimated time, shipped truck back to HB shop. Was able to pickup truck on a Saturday morning.Thanks to Richard at HB, Manny at LB, Maribel and all the rest.Services: Steering & suspension repair
-
March 2022 by Paul R.
Found inside driver's window glass had 6 deep scratches when I got home, windows being down since it was hot. They obviously accidently scratched with tools in back pockets or something similar but didn't say anything. Work was shoddy, very obvious repair work, which is not good to be so visually apparent. Sadly recommended by insurance company but now I see why, because insur company saves big money
-
January 2022 by David Skinner
Used Service King to do some mild body work after being rear ended. They provided to be very professional, knowledgeable, thorough and communicative. Work was excellent quality with quick turnaround. Would highly recommend them.Service: Body & Trim
-
January 2022 by James Cornell
They have no problem texting me 4 times to schedule and confirm an appointment. My daughter takes her car to drop it off at the time scheduled and they say they can't get to it for a week?? 2 questions. Why schedule the appointment? Why are you so good at texting before the appointment is scheduled but can't find my # to text and let us know you can't keep the schedule that was set up by you? No thanks. We'll take our business elsewhere.
-
December 2021 by Patrick Staight
Service King did not send a tow truck at the time they said they would. King indicated they had no intention of maintaining out agreement and that I would need to wait until sometime next week for their schedule to become more open.
