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November 2023 by Maria Ines Quesada
Excellent customer service
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November 2023 by Ines Quesada
Excellent customer service
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October 2023 by Oder Marengo
It's an office with two very unfriendly people sitting there.That's not a bank
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July 2023 by Kirsten Landsiedel
WARNING: DO NOT BANK WITH CHASE IF YOU WANT TO USE CREDIT CARD MILES. NEGLIGENT ADVICE AND 1k DOLLARS LOST.I recently (on the NEGLIGENT advice and guarantees of a Chase travel "expert") lost 1k dollars in points. A travel expert from Chase moved all 80k of my points over to United (a "trusted travel partner of Chase") with the promise that I could use them to book a flight from LAX to Europe (the flight was unavailable though the Chase booking system, as many are).After 6 HOURS on the phone (lots of transferring my calls around bc nobody knows that they're doing there) and endless guarantees from numerous travel/point experts at Chase who PROMISED me that I could use my points to book the flight I wanted through United (btw you can't really book flights though Chase with points bc they only buy batches of flights for you to choose from (Chase travel customer service told me this) and they have terrible taste -- 50h travel time from LAX to Europe level bad). SO the Chase rep moved my points over to united and united won't let me use them (silly policy thing) AND CHASE WONT TRANSFER THEM BACK TO ME. BYE BYE 1K IN POINTS!!! I am now deep in the appeals process and deeply saddened by my experience with Chase (which I chose, due to their "great" travel points). 0/10, would give it less stars if I could. DO NOT BANK W CHASE IF YOU WANT TO TRAVEL.ps (unrelated incident): Took me 45mins to book one domestic flight w a Chase travel expert (takes me all of 30s on Southwest website) -- this is the only way they ACTUALLY give you 5x points on flights tho.TOTAL SHAM OF A COMPANY
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June 2023 by Grant Gauvain
Don't use this Chase branch, they are cashless and only have 2 ATMs, no bankers or greeters or anything just two rude employees sitting in their offices doing nothing, c'mon guys be better
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December 2022 by H Y.
Dear JP Morgan Chase,Please close this branch as there is no real point for this place to remain open. The four people working there can be replaced by an ATM that is already there.
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September 2022 by Grace G.
I just had the most amazing experience with Gureen! I can in to just cash a check and she was so sweet and patient when helping me out. I definitely don't get this sort of kindness at any regular bank so i'm happy i came to this location!
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August 2022 by Lisa L.
We showed up to set up an account and we're told no one could help us. We asked if they could contact other Chase branches and they told us no other branch could help us. So we had to drive around on our own. Seems like Chase doesn't want our business!
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September 2021 by Paula W.
Don't go to this bank if you need to make a business deposit or cash a check. I wondered around the bank looking for a teller and people saw me but no one ask if I needed help. I finally had to go into someone's office. There are no tellers. There are just a bunch of offices and 2 self serve machines. I needed to make a business deposit and they said they don't do that at that bank. They also don't cash checks. What is Chase doing with their banks? Taking the customer service away. I would never open up a personal account knowing their future banks will be like this.
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March 2021 by Bill Vasvary
It is only Teller Machines now. It was my favorite Chase Bank because of the friendly, helpful people working there. I really miss the place and it's staff.
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June 2020 by Riyad A.
I came to the right branch when I was helped by Violet, thank you for following up and providing much information. I appreciate it!
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May 2020 by Marie E.
All the banks are closed and go to an automated voice during Covid. You figure they would at least transfer the call to a central number. Bad service!
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March 2020 by Alex P.
This is not a REAL bank branch. This location is a fancy ATM with zero customer service. One employee sitting on a high chair and asks if you want any help working with ATM! I tried to get some cash from 2 different ATM machines and I got error on both. The reason Chase bank is my primary bank is they always have clarks (in other branches) and good customer service, but this branch is a joke with no customer service and unfortunately closest Chase bank to my home. I think it's the time for me to find another REAL bank.
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March 2020 by Vickie Marx
My favorite branch. Great customer service, and very friendly.
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March 2020 by David Psurny
No bank tellers at this location, it's just a room full of ATM machines.