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April 2024 by Pia Coonce
I shattered my phone screen and CPR replaced it within one hour. I brought my phone in two hours before appointment time and task was completed promptly at the promised time. The gentleman recommended a Zag screen protector to protect my Samsung screen. Was very pleased with service provided at this location.
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April 2024 by Chuho
I like this place this place is super awesome and I fix my phone because my Google pixel six
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April 2024 by O'Shea T.G.
Louis.... Give That Man A Raise. He Provides Excellent Customer Service & Is Pretty Good With Time Managing & Multi-Tasking. I Came In To Get My Cell Phone Screen Replaced, On A Weekend That It Should've Been At Least 2 Employee's Present. However, Louis Was The Only Employee Present & Was Still Able to Help Out Several Of Us Customers. Even With Alot Of Interference & Constant Stopping He Had To Do, Because Of All The Traffic Of The Store. Great Energy, Positive Vibes, Etc.. That's What Customer Service Is All About. So I Definitely Appreciate You Louis, Keep Up The Great Work !
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March 2024 by Barbara Opp
It was great to walk into a business with no appointment and be acknowledged with courtesy and a smile. They answered my questions and solved my problem within minutes. Great job guys!
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March 2024 by 4Truth05
DO NOT GO TO CPR Laguna Niguel for ANY repair of a COMPUTER!!! I first went to CPR Cell Phone Repair in Laguna Niguel several years back when my laptop HDD crashed. The personnel there at that time was superbly competent and professional in recovering my data and setting me up with a new solid state hard drive. I was elated to have such a competent, professional computer repair service so close to home. Fast forward to June 2023, I was hit with a virus while searching on the web as rather innocuous topic. I took my laptop and backup drive to CPR and was met by an individual who was not there during my first visit and was apparently the manager. After a consultation as to the repairs, I requested also to purchase a larger SSD. This "manager" suggested that I subscribe to Emsisoft anti-malware - anti-virus software for $79.00/year. This individual stated to me THREE times that Emsisoft has a firewall. Stupidly I agreed. I waited nearly TWO WEEKS for the return of my repaired laptop, which required my phoning to find out what was the hold up and when I came in as told on the phone by CPR, my laptop was still not ready. Upon bringing my laptop home and starting Emsisoft, I DID NOT see any indication of a firewall with the software. I contacted Emsisoft technical support who confirmed that their anti-malware - anti-virus software DOES NOT have a firewall. So I immediately deleted this software and installed my preferred anti-malware - anti-virus software. Also, CPR decided rather than use the Windows Restore function to download my files from my external backup drive to the new SSD, which I provided to them with my laptop, they must have simply used copy and paste from the external drive to a folder on the laptop's new internal SSC!! HELLO!!! This resulted in missing files in the pasted folders and the most irritating thing was that the entire UTC filename, with time stamp, appeared for all the filenames. I then deleted all the folders copied by CPR with all the their recovered "files" and used Windows Restore to successfully and properly reload my data files to my new SSD in the same original locations from my external drive. Why would one NOT use Windows Restore function to restore files but instead copy/paste?!?!?! Then, over the next two months, my laptop required an extremely longer amount of time to boot up and then more than10 minutes to shut down. This was NOT NORMAL behavior for a SSD. My final analysis, I WOULD NEVER GO BACK TO CPR Laguna Niguel for any computer repair. A for cellular phone or game station repair , I have no opinion. But the present employees should NEVEREVER be allowed near any computer!
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March 2024 by Aleksandra Varlamova
Unfortunately my phone didn't survive after falling in ocean water but I believe guys from CPR Laguna Niguel tried everything they could to bring it back to life. Thank you for your efforts!
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March 2024 by rachael nagel
Louis was extremely helpful and pleasant to work with.
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February 2024 by Karen Spencer-Cruz
Louis was excellent to work with. He listened to my concerns and addressed them. My computer was fixed in a timely manner. Louis communicated with me as promised. I won’t be going any other place! This computer repair store is excellent and Louis went above and beyond!
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February 2024 by Katiemarie Harmon
Fernando did an amazing job of fixing my phone after I dropped it in the ocean! Definitely recommend this business if you have a repair.
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January 2024 by S. K.
Excellent, fast service. Thanks Louis and the rest of the team at CPR!
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December 2023 by Michael Bernal
Great service and Great Customer support as well.
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December 2023 by Dylan Schuster
These dude rock. Super knowledgeable and friendly
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December 2023 by Adam Fagen
Louis was friendly, knowledgeable and professional. I was in and out quickly. He did a great job putting my replacement screen protector on! It was a great experience.
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November 2023 by Steve Singer
This group is just excellent. They cloned my new PC from my old one and did it for about half the price of what the others were quoting me and they just ordered me a new battery for my Galaxy cell phone.I trust them, they know what they're doing and they're really nice friendly people. It doesn't get better than that.Reach out to them. You'll like them.
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November 2023 by Scott Lapham
This CPR location has always been very informative and pleasant when explaining repair work or helping diagnostic issues. I would recommend them very highly as I am not a super tech guy and have been pleased with their customer service.
