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September 2023 by Kaz
Complete and total waste of time. They let you book online when they have zero cars available. Their resaoning is because the reservation is free? The uber there wasn't free, and neither is my time. They told me to go to Mission Viejo which was a 20 min drive and they closed in 5 mins (moon on Sat) . I would avoid this branch like the plague.
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May 2023 by Shahbaz Salehi
Very helpful. I was picked up from mechanic and they had my car ready. Very fast and easy. Would recommend this location.
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April 2023 by Claudine Dumais
Mission Viejo Infinity signed an agreement with Enterprise to pay for loaners for its customers when repairs were needed. It is NOT true. Don't fall for the TRAP! Nothing is free. YOU, the customer, will pay for the car, BUT not when you return it, 3 months after when you are not aware, they are going to charge your VISA. Review your VISA bills closely. You think that MV Infinity will pay for the loaner because the Service Advisors stated it. BUT, it's not true. You will get a new bill with a new state stating that you need to pay for the car. We have called MV Infinity and NO answer. We called Enterprise but the Manager does not take calls from angry MV Infinity customers. Enterprise will send their falsified bill to collections. If this happens to you, call Infinity Headquarters to complain and ask them to pay. Call the Enterprise Headquarters to file a complaint about the Laguna Niguel Branch. It's a SCAM! Don't rent from Laguna Niguel Enterprise and don't even go near MV Infinity since they are going out of business. The manager of Laguna Niguel Enterprise is a SCAMMER.
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April 2023 by Peter Duarte
Beware of this enterprise. I'm no longer using Enterprise Car Rental after our family experienced back charges. Infiniti MViejo dealership had made an agreement with Enterprise LN to provide loaners. After Infiniti failed to pay the loaner cost, Enterprise charged our credit cart 6 months following the transaction - passing the dealership cost on to the consumer. This is not right, they should go after the dealership.
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March 2023 by Carol S.
Chris and Gabriel are absolutely amazing!! They handled everything in a quick matter to solve everything I needed and they did it with a smile on ther face. After Covid customer service has gone downhill. I'm so glad I chose the Laguna Niguel location!! I will never rent anywhere else.
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October 2022 by Joshua Jacob
I have my car in the dealership for repairs and there is a relationship between this enterprise and the dealer. I was told by the dealer that cars were available and at this location was told " we don't have cars for dealership customers" as the rep walked away. Very annoying and unpleasant experience with extremely poor customer service.
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October 2022 by Sean Struble
These people are crooks don’t use them. Told over the phone to make a reservation and because I was getting my car worked on with the mechanic, it would be $40 per day. Once we showed up to pick up the car they said it was $60. Untrustworthy sketchy rental place.
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October 2022 by George
Amir, The store manager he really deserves to be at least a district manager that guy makes my experiment amazing at that store he really look for your convenience and comfort. He’s very friendly and professional.
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October 2022 by BrAnDoNTravels
I am only giving this positive review because Gabriel the person who finally helped me out was able to assist me but I was put on hold to other times one by a female and another by a male and they said for me to hold on but they hung up their line because I drop my car off at the location in this description but I picked it up from a Costa Mesa location so they were some confusion Gabriel is the only one who took the time to assist me and help me and I appreciate it very much
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July 2021 by Hh B.
Not happy at all with these guys , was told to pick up my rental by no sooner than 12 Pm on Saturday And when I got there at 12.02 , I was told they are closed , no one is open after 1:00 Pm on Saturday and they really caused great disappointment and hard ship. Cold hearted employees that don't care whatever and confusing customer service and coordination between their online and internet sales and branches . I recommend you stay away from these guys or something really bad goes wrong with your car rental. Hi
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July 2021 by Dale Woytek
Enterprise Car Rental was fast, efficient and amazing! They were clear on pricing and even picked me up and took me to Precision Auto while my car was being repaired. I highly recommend them! Thank you Alex at Enterprise Car Rentals! Dale Woytek
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July 2021 by Keean Corrigan
Always stellar service when I pick up or drop off a rental car here. Always able to answer my questions and give the best customer service
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June 2021 by Matthew Baron
Sam is a phenomenal rep. He makes every trip here simple and is kind and accommodating. Wonderful team overall at this location. Thank you.
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June 2021 by Bob S.
We had a very bad experience renting a car from this location thanks to mr Michael The person that helped my wife was rude and very disrespectful .. On Friday afternoon my wife and kids went to this location from the Mechanic shop that arranged the rental They got to the store before 6:00 pm since door was open and he had time to show the car and he took the information from my wife Like her Driver's license and credit card We needed a minivan and he told my wife that they didn't have minivan and he showed Mazda CX3 which not practical for us at all. My wife was exploring the idea of renting the Mercedes SUV. She called me from the store to run the options by me to figure out what we should rent while she was on the phone with me he ( Michael) closed the door on them .. My wife told him why you are not finishing with us ? She told him that we really need the car since we had planed to leave the town tomorrow early morning that is why we needed to pick up the car. He simply told my wife "I DON'T CARE" .. She said this is not a good costumer service and again he told my wife "I don't care" My told him we are coming from the Mechanic shop that has reserved the car for us and our car is @ the shop and he again repeated that "I DON'T CARE" He told my wife that he has clocked out and he doesn't care and closed the door and left my wife and my kids outside I went back to store next day with my wife and Michael was @ store I went to him and asked him why he disrespected my wife and my kids and He didn't even wanted to talk to me and he just walked out without even acknowledging me ... It took me few minutes to process this behavior and control my anger ... I was very upset and had no choice to rent a small SUV and go on my trip and meet the rest of the group that they have left with out us since we didn't have the rental car .. I kept my calm and told my wife let's get out of here and I will write my experience on Yelp and will reach out to the branch manager to make sure he will hear my story and make sure that this won't happen to any other family I am running a company with 70 plus staff and always tell to my entire team and customer is always first and treat each client that it like they are your own family even when you are disagreeing with them and if you can't do this you don't belong to customer service industry I told Michael that didn't he think for one second what if this family has an emergency situation and they really need to rent a car ... What if they where his own family ? would he say the same thing,, I don't care I hope this review helps the store manager to talk to Michael and protect the reputation of the store and company. I have rented cars from this store before and never had bad experience But I could not believe how me and my family were treated ... I will be more than happy to talk to any member of the management if they like to reach out and make sure this won't happen to any one that may be in and emergency situation
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May 2021 by Access Granted “Access Granted” Men's Jewelry
Very helpful service. The guys here helped me insure the trunk space was adequate for our baby stroller and that the vehicle we rented was sufficient for all of our needs. Location has wide selection of luxury vehicles, not much of availability for suvs/trucks during our rental period though.
