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December 2023 by Dana Canning
We use Enterprise laguna Niguel every month as we travel for work and it's always an outstanding experience! Thank you to Josh for his exceptional costumer service, attention to detail, and friendly demeanor, who makes renting a car a breeze!
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November 2023 by Toni Brase
Jake was helpful & when there was a mix up, he was willing to make it right to my satisfaction. I appreciated him going the extra mile.
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November 2023 by Mike B.
Great experience! Highly recommended! Service was spot on and rates very reasonable. Was able to get in and out quickly and no wait for shuttle to and from LNC down the street. Car was clean and ready to go.
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November 2023 by Emily P
I'm very thankful to Josh, Assistant Mgr Jacob & Area Mgr Julian for their EXCELLENT customer service!! I have a serious allergy to fragrance & they went above & beyond to find me a great car that didn't have fragrance!! When I didnt feel comfortable driving the Tesla, they delivered a new Nissan which I loved! I highly recommend this Enterprise because Jacob, Josh & Julian really go the extra mile to exceed expectations & make you feel welcomed & valued!! Thank you Josh, Jacob & Julian for making my 2-week rental a safe, healthy & positive experience!
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November 2023 by Emily L.
I highly recommend this Enterprise because of the Fantastic customer service provided to me by Josh, Jacob & Julian!! I'm extremely allergic to fragrance found in cleaning products/air fresheners & they went above & beyond to accomodate me. I'm very grateful Josh, Jacob & Julian made my 2-week rental such a positive, healthy & safe experience with the Tesla & Nissan!! I really appreciated the amazing customer service I received from Josh, Jake & Julian!!!
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October 2023 by Josh M.
New cars, lots of options, and excellent customer service! This is the best place to rent a car!
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September 2023 by Kaz
Complete and total waste of time. They let you book online when they have zero cars available. Their resaoning is because the reservation is free? The uber there wasn't free, and neither is my time. They told me to go to Mission Viejo which was a 20 min drive and they closed in 5 mins (moon on Sat) . I would avoid this branch like the plague.
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August 2023 by Lisa M.
Amazing staff greeting me and making sure I get what I need. They make sure I get an upgrade if they have it, which is very nice!
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July 2023 by Jordan Bennett S.
Elena made my experience horrid. She was a total bitch unwilling to assist me. Thanks for wasting my lunch!
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July 2023 by Philip A.
I am having my car serviced at the nearby Audi dealership and rented a car at this Enterprise location while the car was being serviced. I worked with Irina (Branch Manager) and she rented me a Toyota Corolla Crossover. Unfortunately, I had to return the car a day after I rented it because the car was not safe because it did not accelerate onto the freeway properly. I almost got into a wreck because of this and I mentioned to Irina (Branch Manger). I also mentioned that Enterprise should not be renting cars that can't accelerate because it is a safety issue. I tried to exchange the car for a different one and then Irina said that she had no other cars available so I decided to stop doing business with Enterprise. Irina did not offer any kind of discount for the inconvenience. I was also given no apology for the safety issue or having to return the vehicle as I am still without rental transportation. When I asked for a ride, I was given pushback because the distance was a bit out of the normal range but learned from the driver that they didn't have any cars available for rental because they stopped keeping cars on the lot ever since covid because they losing too much money. I am giving this enterprise a one star because the cars they rent have safety issues and they don't have proper cars available to rent and seem to cater to dealerships call for rental cars more than they do for the individual consumer.
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May 2023 by Shahbaz Salehi
Very helpful. I was picked up from mechanic and they had my car ready. Very fast and easy. Would recommend this location.
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April 2023 by Claudine Dumais
Mission Viejo Infinity signed an agreement with Enterprise to pay for loaners for its customers when repairs were needed. It is NOT true. Don't fall for the TRAP! Nothing is free. YOU, the customer, will pay for the car, BUT not when you return it, 3 months after when you are not aware, they are going to charge your VISA. Review your VISA bills closely. You think that MV Infinity will pay for the loaner because the Service Advisors stated it. BUT, it's not true. You will get a new bill with a new state stating that you need to pay for the car. We have called MV Infinity and NO answer. We called Enterprise but the Manager does not take calls from angry MV Infinity customers. Enterprise will send their falsified bill to collections. If this happens to you, call Infinity Headquarters to complain and ask them to pay. Call the Enterprise Headquarters to file a complaint about the Laguna Niguel Branch. It's a SCAM! Don't rent from Laguna Niguel Enterprise and don't even go near MV Infinity since they are going out of business. The manager of Laguna Niguel Enterprise is a SCAMMER.
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April 2023 by Peter Duarte
Beware of this enterprise. I'm no longer using Enterprise Car Rental after our family experienced back charges. Infiniti MViejo dealership had made an agreement with Enterprise LN to provide loaners. After Infiniti failed to pay the loaner cost, Enterprise charged our credit cart 6 months following the transaction - passing the dealership cost on to the consumer. This is not right, they should go after the dealership.
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April 2023 by Josh Marble
Love this Branch!
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March 2023 by Brandon O.
We just rented a car from this Enterprise location. Gabriel helped me with the reservation pick up. He showed me available vehicles and also recommended an upgrade vehicle which we ended up going with for a very small upcharge. We returned the car a day early and they had no problem accepting early returns and made the adjustment on the bill. Everyone was very courteous and they have a good selections of vehicles. They are located along a street that has a lot of body shops and car dealerships so it is very convenient to go there.