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September 2023 by R V.
I miss Lowe's. Nine times out of ten, it's hard to get help in Home Depot. Today, I didn't need help and I only went in to buy cleaning supplies when my family and I were approached by Sean who was selling solar panels. He wouldn't take no for an answer and eventually walked away and under his breath called me a "dike." I complained to management who told me Sean and his solar panels are an outside company and they have no control over those employees. The only good thing Home Depot has to offer is a military discount.
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September 2023 by Hugh E.
WARNING DO NOT order anything online from Home Depot... it's a 3 rd party vendor and they have delays and can"t change or cancel your order until the vendor accepts the request!! Customer service woman was very rude and I asked for a supervisor she put me on hold for 10 minutes and came back and said what I did is all that can be done and supervisor didn't want to talk to me.... DO NOT USE.... WARNING
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August 2023 by Nessuh O.
We have gone to this location several times for random home improvements. The staff is always friendly and willing to go above and beyond to help us get what we need. There is no shortage of smiling faces and knowledgeable employees.
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August 2023 by Spencer A.
I came here to pick up an online order because the first two Home Depot stores ended making a mistake on their inventory. The first one, I was told it was in stock, came right down and they couldn't find it. Second store cancelled the order while I was enroute to pick up. I put in another online order here at the Home Depot at the La Paz location. I was already very irritated because this was for my son to help cool down during football practice. Usually I would let it go, but having to go to three stores to get a misting fan was over the top. But since the fan came highly recommended I decided to drive out. Picked up the fan and went inside to express my concerns. I explained the situation to Benjamin, who promptly took care of me. The kind of service you would expect at a 5 star resort. It seems cheesy to say...but these days..retail employees well...I haven't been too impressed...and I'm talking basic stuff....like looking customers straight in the eye while talking to them..He was extremely efficient and his customer service was as exemplary. In this day and age where you have people that work but work like they don't have bills to pay...Benjamin is an employee Home Depot needs to keep and promote. Thank you Home Depot and Benjamin.. Kings to you sir!!
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July 2023 by Urban Diner D.
Rockfield and El Toro Road Rocks the Greatest Home Depot and here's a few outstanding reasons why;
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July 2023 by Angie M.
I came here three different times for some rocks for our yard.The first time, I bought 4 bags. There was a bulk discount for 12 bags. I thought I needed 4, and off I went. Got home and realized nope, I actually could have used 12.I went right back, and asked, with my receipt, if I could purchase 8 more bags and get the discount. I explained it about 7 times... Return the 4 from my receipt, charge me for 12, and I will get 8 more. It would have evened out, but they would not allow me to do so.I ended up going back and getting 3 more another day, for another project. There were only bags on the top rack, not the ground.Of the 3 times I was there, not one person offered to help me. They stood and watched me, which was fine, I figured it out, but I had trouble getting the bags from the top and could have used help.The cashiers were neither friendly or rude, just quiet.I will probably go to another HD or Lowes next time.
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July 2023 by Michael Morgan
Large, clean Home Depot with everything you might need!
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July 2023 by Ginny Brideau
Hinting for firewood
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June 2023 by Monica E.
If I could give 0 stars, I would. They did not deliver my AC unit the first time they said it would be delivered. They changed the date all together, which they did not even verify with me and I was going to be out of town. When the delivery date was finally changed, they decide to tell me they do not bring the unit upstairs. That's the whole reason I paid $99 for delivery. So incredibly ridiculous! Non-service. 00000 stars.
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June 2023 by Amanda W.
The customer service here is non existent. The lady who answers the phone was not helpful and very rude.
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June 2023 by Hanju L.
Most of the staff here is very friendly and helpful unless you need something from the lumber department. I've been coming here over 15 years and always try to avoid the staff at lumber. I won't mention any names but they seems to just not want to help. Especially if you need a saw cut, yikes, don't even think about it. I was even told by another team member that most avoid saw cuts by telling the customer that the saw is not working. This happened to me several times. I honestly blame poor management in this department. Until...I met Troy. He walks around making eye contact (most avoid eye contact in that department) and really wanting to help. He was genuinely interested in what I needed and ran around finding it. He approached me seeing the blank and confused look in my face. He even offer to cut it to make it fit in my car. Troy is a superstar. Every Home Depot needs a Troy to train and inspire the rest of the team to care and value true customer service. Thanks Troy at lumber.
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September 2022 by Matt D.
Home Depot Laguna NiguelHired HD LN to replace my carpet with vinyl flooring. It took 2-3 months for the materials to arrive and during that time, I only got updates when I called them. No one at Home Depot called me to provide an update concerning delivery of the materials and installation. Oh, and I paid 100% upfront for the job.Home Depot only uses Carpet Pros in Orange, CA, for the installation. Eventually the materials arrive and the crew from Carpet Pros arrives to install the floor. They remove most of my carpet and the foreman says they cannot install the vinyl flooring as my floor isn't level. Home Depot tries to refer me to some contractors to check out my floor and level it out if necessary. Can we say upsell!!! Anyway, I met with and hired Tony of Payless Carpet & Flooring in San Juan Capistrano. Tony's master installer, Juan, not only installed the flooring without any problem, but he did an amazing job. Juan has worked in the trade for decades and didnt find a problem with my floor. So, perhaps it was a case of Home Depot upsell or laziness on behalf of the Carpet Pros crew.Thanks to Tony & Juan with Payless Carpet & Flooring, my vinyl flooring looks amazing!DO NOT HIRE HOME DEPOT FOR FLOORING!HIRE PAYLESS CARPET & FLOORING IN SAN JUAN CAPISTRANO!!!!
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January 2021 by John Drew
We bought that dishwasher from them in June 2018. We ordered a new one when it stopped working. The crew they sent says they cannot get the old Home Depot dishwasher out. What a waste.
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September 2017 by Cathryn Wade
Best prices and great selection for Christmas trees.