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March 2024 by Ken Gibson
Dear upper management I am writing to bring to your attention a disappointing experience I had at your Laguna Niguel KFC store on Saturday 3.16.24 at 5:50 pm.I recently placed an online app order for a Family meal and picked it up from the store. However, upon arriving home, I discovered that two of the side items were missing from my order. Understandably concerned, I returned to the store to address the issue.Unfortunately, I was met with rudeness and disbelief from the store manager when I explained the situation. Despite my assurance that the items were missing, the manager accused me of lying and insisted that she had personally packed the order herself.As a loyal customer of KFC, I was deeply disappointed by the lack of accountability and professionalism displayed by the manager. Such treatment not only tarnishes the reputation of your establishment but also undermines the trust and confidence that customers like myself place in your brand. I believe that effective communication and genuine concern for customer satisfaction are essential aspects of any successful business.Therefore, I kindly request that you investigate this matter further and take appropriate action to address the issues raised. Additionally, I would appreciate feedback on how similar situations will be handled in the future to ensure that other customers do not encounter similar challenges. Thank you for your attention to this matter. I look forward to hearing from you soon and trust that you will take the necessary steps to uphold the high standards of service and quality that KFC is known for.
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February 2024 by durrangeliquetaco
Love the food here but this is the third time it's made me violently ill. The first two times I was willing to give it the benefit of the doubt bc the extra crispy is so good .. but this third time confirmed it. ): very good but makes me very sick.
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February 2024 by Sergio Tellez.
Extremely poor customer service !!" Hi may I take your order ?? Is all gone.....Cristina , the cashier was extremely rude, I guarantee she will shortly be viral in YouTube !
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January 2024 by Kaden Laursen
Live close and worked across the street at albertsons. I come here normally once a month. The new girl at the window was extremely rude when I told her about the person smoking not even a foot away from the drive thru order space.. i asked her move. She didn't. Didn't ask anything to be done just told the girl at the drive though about it. She looked at me like I was dumb. Laughed. Got somebody else to complete the order while both were giggling. Ive had hit or miss service from this location and I dont normally post alot but I'd recommend staying away from this kfc specifically. Employees have been very rude.
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December 2023 by Andy Reinelt
KFC is always good for a quick dinner.
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December 2023 by Boris muñoz
Well it's
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December 2023 by Don B.
Food is great but if you have rude staff who always messes up your order, then 1 star is enough. Looks cramp inside and not well kept. I did an online order and i forgot to tell myself to check the food. Surely enough, the put the wrong side and when i went back, they cant even me a free side. Very rude staff. I wish there was another KFC in the area.
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December 2023 by Jorge Magaña
Service
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December 2023 by Charlotte Caviar
The manager Maria was very rude to my boyfriend and started arguing with him after he confronted her for giving him the wrong thing. She gave us our drinks without straws and slammed the window on us before we could ask for them. Then after trying to get her attention she opened the window and gave us a rude look when we asked for straws.
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December 2023 by carlton stacks
Love KFC Chicken but it's getting pricey.
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September 2023 by Jim W.
I ordered the new 10 price nuggets meal with fry's a biscuit and drink. The nuggets are so salty and very spicy which they don't tell you. The fry's used to be good but they changed them and they are very bland. Biscuit is always good. The person working the window was extremely unfriendly did not smile say thank you or ask if I wanted sauce. I'm asked for napkins and was given a nasty look and no napkins in the bag period. This is my last time coming here. kFC food has really gotten bad. I hope they read the reviews as most are 1 stars. They really new to do something about this.
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September 2023 by cornealdata3
This place is filthy from the tables, floor, and bathrooms. The staff just stands around like they do not care when the restaurant is dirty. You can tell the owners of this location do not care at all. Eat here at your own risk. If you do not believe me look at the other reviews pictures. The owners should be ashamed of themselves.
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August 2023 by Nijole T.
I am not usually a fan of KFC, but this location surprised me! Service was very friendly, and the restaurant, clean and well run. They have great deals if you order through their app, and the food was fresh and hot. Their tenders and fries were tasty, as well as the KFC sauce. They have a drive-through and plenty of easy parking and indoor dining as well.
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August 2023 by George Horn
I ate here recently and I couldn't believe how bad the service was. I remember Kentucky Fried Chicken used to have good food(at reasonable prices), great service and, a nice environment. I was shocked on how bad the food was. The mashed potatoes were cold and tasted like instant, (as was the gravy) and, the chicken was greasy. The girls working were too busy on their phones to even take my order. I had to wait to place my order and I was the only guest, no one was even in the drive-thru. I'm bummed that this once great fast food store is now just another dying icon. I'll try the San Juan store and see if they are hopefully better.Parking: There's a lot of parking in the afternoon. The people going to Starbucks usually take up spaces.
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August 2023 by James F.
This place is horrible. The cashier last night had so much cologne on I couldn't breathe. Took my order at the box and then when we paid and was handed the order it was nothing like what we ordered. We paid over 63 dollars for 12 tenders, 12 nuggets, 4 piece with small spite and cole slaw. We also ordered the new BBQ sandwich they had no bacon or cheese, and they gave no discount. The chicken was greasy and old. The tenders for 29 dollars were small finger size. They said I couln't get the 5 piece only the 6 peice.I am done with KFC, never again!
