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April 2024 by Kristina Blaich
Today I had the pleasure of interacting with Ashley Stypinski, a Membership Concierge at Lifetime gym, and I must say, she made all the difference in my experience. After facing medical challenges and relocating, I found myself in a predicament with my gym membership. Despite previous phone calls where I was told I had to physically come in to cancel my membership, I decided to visit the gym when I noticed unexpected charges on my account.Expecting the typical bureaucratic runaround, I was pleasantly surprised by Ashley's warmth and professionalism. Despite being busy with another call, she took the time to acknowledge me and assured me she would assist me shortly. When we spoke, Ashley not only listened to my situation but also took swift action to resolve it. Her understanding, helpful demeanor, and genuine care made me feel valued as a customer.Ashley's exceptional customer service skills left a lasting impression on me. Her smile, attitude and proactive approach to problem-solving stood out. It's rare to encounter someone who goes above and beyond in their role, but Ashley exceeded all expectations.I'm grateful that California gained such a gem from Chicago, and I commend Lifetime for hiring Ashley Stypinski. She is undoubtedly an asset to the company, and her presence enhances the overall experience for customers like myself. In a world where good customer service can be hard to come by, Ashley sets a stellar example. Kudos to Lifetime for having such a standout employee.
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April 2024 by Masoud Azam
Everything is super
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March 2024 by Jack T
Expensive but there are lots of equipment.A variety of free classes included with membership. Instructors are great.
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March 2024 by X Men
Been a Member for 4 years my Tech company set me up there in Texas Lifetime, awesome place Go Austin, my team transferred to Laguna so my membership transferred there, it was a nightmare dealing with 2 male staff and one older bitter lady my close friends who no longer workout there, told me to be careful of the staff try to avoid at all cost not friendly and watch out for this older lady named "Michelle"so I tried not to encounter the staff but had to for my out of state membership, this place is unfriendly and comes off as a unfriendly club to people of color' surprising because the owner is from the middle-east "Iran "Bahram Akradi" Dear.. CEO Mr Akradi you need to retrain your staff at Laguna 25600 Rancho Niguel Rd, Laguna Niguel, CA 92677 and remove older bitter staff to the back of the club their they cause more issues than needed "Racial Bias you can smell a mile away in laguna Lifetime $299 is $299 unless there is a new $299 I don't know about , not a Healthy environment for a Heathy environment. Go YMCA
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February 2024 by Sue Mahran
They do have the best hairstylist, Steven. Very efficient & talented. Have been going for years and always great experience!!
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February 2024 by Reza Dadestani
Great location, with lots of things to do. I regularly use the pickleball courts and have much fun there. All the staff are very polite and accommodating. Highly recommend the place.
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February 2024 by Bill P
A great gym with excellent classes
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February 2024 by Sara Tavakoli
Rude front desk. We came in for information and tour. A bunch of people at the front desk and we were turned away.Online their website is showed a bunch of open spots so we decided to walk in.Either way not a good first impression, not friendly at all.
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January 2024 by Christy Smith
Wonderful!!!!Relaxing and rejuvenating!
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December 2023 by Mark Edwards
Friendly staff front desk always greatMitch is awesome always cleaning Mitch is an awesome representation for lifetime Laguna niguel
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December 2023 by 美国
I joined lifetime Laguna niguel at the beginning of 2019 and recommended it to many people. Even during the covid when many people were reluctant to go, I never stopped. Because my work location changed, I joined Equinox in early 2022. After comparison, I found 1 .At lifetime the courses instructor can get more classs by have relationship with the manager, so some very good coaches have to be scheduled for some bad times because they do not have such a friendly relationship with the manager, which leads to their The course has been bad! 2. the prices of these two clubs are similar, but whether it is the cleaning after each class, the cleanliness of the yoga mats, or the hygiene of the bathroom, lifetime is much dirtier than Equinox and it can be said that there is basically no one to clean it! So a year later, when lifetime notified rise price again (yes, they kept raising prices, it didn’t matter how long you were a member or the service, they just kept raising prices), I finally made up my mind to stop their service. , and will never go back, and as far as I know, many members have left...
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December 2023 by carmen zella
Love the club- the spa at this location is an absolute disgrace!!! It is really unfortunate as it significantly brings the whole experience down. 2 appointments made for hair booked and both cancelled the day before the appointment despite the fact that I stopped by in person to confirm the stylists could do my hair and 5 phone calls from the club during the week confirming on their end. Horrific customer service. Too bad - go to another spa or use the Irvine location!!!! They are less then professional and need training.
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November 2023 by G C
Not providing services I paid money for, steer clear of this establishment if you care about customer service, calling my lawyer
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November 2023 by Reed Noble
Tracy the Queen of Massage at Lifetime Laguna Niguel has been a God Send for me as she has experience great technique & knowledge. I play on a Senior Volleyball Team traveling all over the UNITED states and when I get back from tournaments I can ALWAYS count on Tracy to help me in the recovery process. She is an outstanding asset to the Spa & the reason many Personal Trainers utilize her talents.Reed Noble 5 yr Lifetime Member
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October 2023 by Laura Poet Currie
Lifetime has a spa!!! You should go, and if you’re going to the spa, book with Tracy! She is outstanding and is an exceptional massage therapist. She has an amazing understanding of the body and anatomy. She is truly a healer!!