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March 2024 by anton spicijaric
This is an absolutely fantastic body shop. Alex is incredible. Kind and knowledgeable. Would never go anywhere elseService: Body & Trim
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March 2024 by Kate
Back in October 2023 I became a victim of hit and run driver and brought my car for repair to this shop. I was given an estimate of 2 1/2 to 3 1/2 weeks for the job to be done.I was impatient and after 3 weeks I called to get the status of the work; was told by Alex that they need another 1 - 1 1/2 week.I was waiting to get a call from them to pick up my car, but that never happened, so I called again. This time I was told that they are waiting for "one last part", but they don't know how long that will take. Also, the Thanksgiving will affect the production. At this point, I had to return the rental car or pay out of pocket for it (My insurance covers 1 month rent).Then I called again, and again, and again... They bothered themselves to call just one time to let me know that they need another part and another week.Finaly, after almost 3 months, I got a text to pick up my car.I was there the same day 45 min before they are closing. Alex let me know that I'm only responsible for my deductible. After such a long and unpleasant experience with them, I expected to be offered some kind of compensation - did not happened. When I asked for it, I was told that only the Manager Libni Vivas can do that, but if I want to see him, I HAVE to go to the shop M-F 8am-4pm. I asked Alex to call him, but Mr. Vivas did not answer. Then I asked Alex to be emailed by Mr. Vivas - never happened.The bottom line is, I'm satisfied with their work, but completely dissatisfied with their customer service, the worst I have ever received.
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February 2024 by Suzanne Becerra
Great customer service and final paint job was great!
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December 2023 by Vikrum Shah
This is long overdue since I am new to the world of reviews. I want you to be the judge of this. I brought in my mustang Dec 2021 and picked it up finally on June of 2022 for a complete paint job.1) If it hadn't been for me being pro active I would have never known the status of my car as a general rule they are pretty bad in keeping you upto date.2) When I picked up my car it had two blemishes on it and Mr. Alex took a jar of touch up paint and touched it up in front of me. (I was shocked and my jaw dropped that this was normal) I confronted Mr. Libni (Alex's manager) and this was his reply "The paint chips I felt seemed to be possible rock chips but we will apply touch up paint and try to get rid of them as best as we can". Which basically meant he is shifting the blame to me after having witnessed the touch up on sight. Still amazed.Bottom line there are many issues with this branch of Maaco and the sad part is even if they reached out to me to correct this situation it is impossible to get the bad taste out of my mouth or to set foot in that establishment and even look at Mr. Libni after all this time that has passed.
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November 2023 by Fred Molnar
Very happy with this shop, they try to please the customer and the paint job they did on my Honda Odyssey is really beautiful. I think those guys take pride in their work.Service: Painting
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October 2023 by Timber Cove
We brought two of our cars to Maaco they were very professional courteous and the price was right. Both cars came out perfect, and they were done when they said they would be done. Good shopService: Painting
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October 2023 by Kassandra Elia (Kassi)
Decided to try this Maaco location to paint parts on my bosses limousine. The quote was half of what my usual guy wanted to charge me. Two other places wanted the same ridiculous amount. They did a pretty good job except there was an awful lot of paint overspray all over the entire car, windows, rims, headlights, etc. So I did have to get the entire limo clay barred to remove all the excess paint. They definitely need to tape up better. Buffing on parts that should've been protected. Also took a week and ½ longer than promised. Other than that I'll probably use them again. Alex at front desk was wonderful! Thanks guys!Service: Painting
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October 2023 by John Rastello
Libby and Alex are true professionals!! They work with you! Amazing color selection!! Very happy indeed!!Services: Painting
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September 2023 by Derek Monzon
MAACO did a great job repainting our 2005 salsa red 4runner. There were minimal errors and overall we are satisfied and would recommend this location. We did opt for the most expensive option but the price was not unreasonable.Service: Painting
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August 2023 by Brad D.
These guys should be ashamed at the defective product sold to me. But even worse was the absolutely terrible customer service. I can't say enough bad about it. Fact is in biz stuff happens and it boils down to how you deal with it. Alex West estimator gave a master class in how you don't deal with it. Never once did I ever get the feeling he even gave a crap. Got my truck painted in Dec 2021. Noticed in approx May 2023 that the paint was literally falling off. Rust had actually formed on the bare metal on the roof. In other locations the paint had lost its shine. It was also going bad in other locations around the vehicle. All in all original paint job was a complete failure. Fast forward to first week in July. Made an appointment to get repainted. Guy said bring it back in 3 weeks. Okay so that's what I did. Brought it back Monday July 24th. The guy (Alex West) said originally if I brought it on Monday he could probably get it back on Friday the 28th. But on the day I dropped it off he was saying "we had a guy quit and another guy go on vacation" so probably can't get it done till Tuesday the 1st. I reluctantly said ok but told him I really need it back ASAP. Long story short I didn't get my truck back for 5 weeks. Finally I picked up on August 24th. Mind you I called 1 or 2 times each week to inquire. Alex always had a BS excuse and would say it will be done end of the week or top of next week. But the reality is they didn't do anything. They just kept blowing me off for paying customers.So in conclusion they gave me a really crappy paint job to start with. Yes they covered their poor quality work by agreeing to redo. Then they displayed some of the worst customer service ever. Over promised under delivered. I asked are you going to start my 4 year warranty again now since the original was a disaster. Old Alex was a hard no. Conclusion: if you want a shitty paint job and horrible service this is the place for you. If that's not what you are looking for I'd go elsewhere. 0 out of 5 starsUPDATE: THEIR REPLY SAYS IT ALLIf you read the reply it clearly shows that my assessment was on point. They had a chance to publicly apologize for their shortcomings. Instead they chose to blame the customer. If calling in once a week for 5 weeks to find out if my truck was done is being rude, guilty as charged. If saying a paint job that was falling off down to bare metal is shitty. Guilty as charged. These guys never once apologized for the bad paint job or the terrible service. Instead they try to divert you by blaming me the customer. Again I caution buyer beware.
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August 2023 by RY O.
Great work by Maaco. Great communication with Marty and Great Customer Service with Alex. Contact or see them for any Auto Body and Paint needs. Will do business again with them soon, hopefully, with my other vehicle. Solid work and price value all around and it's a family-owned business. You're welcome.
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August 2023 by Connor Bentley
The guy at the front desk is nice, but they messed up my weather sealing pretty bad and left some streaks of chemicals on my front and rear windshields that won't come off. The quality of the repair was lazy and borderline malicious.
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August 2023 by lisa B
Excellent service as always! I always fo back to Alex & his crew! Very professional and timely!Service: Body & Trim
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June 2023 by Thomas A.
I needed some minor body work on my car. I met with 3 shops and chose Maaco because of how they spent time understanding what I needed and the reasons why. I met with Alex who was very helpful in how he explained what their process of repair was, what outcome can I expect from their work and their guarantee of their work. Based upon that I felt most comfortable with Maaco, Alex and his team. When I picked up the car the work they exceeded my expectations, they did an incredible job on my car, cannot thank them enough.
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June 2023 by Jayne Hall
Maaco did a great job fixing the collision damages and repainting my Lexus two years ago. The paint still looks as good as new! My bumper was damaged when I was rear-ended recently and they worked with the meager amount that mercury insurance was willing to pay. My car looks amazing again! Thanks to all the estimators for being both kind and professional.
