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February 2024 by Shawn A.
Bad experience with the Service Department. My immaculate Special Edition SL550 needed service for a vibrating noise coming from the windshield. I scheduled an appointment online with a loaner, which, at that point, I was expecting one. After bringing the car in and committing to a $520 diagnostic fee, they told me they don't have available loaners and would get me one if I proceeded with repairs. Later, I was quoted to replace an A-Pillar, and we proceeded and was given a loaner. After the car was ready and I paid nearly $2,000. I was relieved the vibrating noise was gone. A few days later, I looked at the A-Pillar, and it was not only installed crooked but also a different color! What's worse is that I found the OEM parts online for a small fraction of the cost I paid. I was shocked how they gave my car back in worse condition. Did they not look at it? Or did they think I wouldn't notice? At that point, I regret taking it there and hoped they would make it right. I took it back on a specific day early in the morning when my advisor said loaners would be available. After I left the car and got to the loaner office, the clerk said they didn't have any available to me! Several days later, I texted the service advisor, and he wrote it would hopefully be ready that day and would check with the shop. He didn't reply afterward or the next day. So, I called the department, which said there were many loaners and transferred me. The clerk once again didn't want to give me one. He said he would check with another advisor and call me back in 10 minutes. He didn't. I called back after 2 hours.. on and on. Long story short, they stopped answering until 1 p.m. until the department closed. So I have to wait until Monday. No one wanted to take responsibility. If we pay a premium for quality and service, I certainly was ripped off. My time is very limited and valuable to me and as well as others who depend on me. I'm stuck without a car on a holiday weekend and won't begin to list out all the harm this entire experience is causing. I had higher expectations for the Mercedes name. I will not return to this location, and I regret bringing my sweet car to these guys only to be treated like a chump. I'll update my review if anything changes.
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February 2024 by T P.
I had a wonderful experience with my salesperson Amir Razmjoo at MBLN. He was attentive, knowledgeable and great in the entire experience of getting our new lease. It had been years since I drove a MB and this experience reminded me why it was great to come back to MB.
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February 2024 by Roman E.
Had Pat Bolter's response with proper email for submittal, which I did in an effort follow up with his Service Manager, which I did. Of course no response and nothing but crickets as of date. Best customer experience and problem solution at this dealership is to ignore your customers.
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February 2024 by Samantha B.
It was George ...not Paul! My bad! Please accept my apologies for the error! Truly professionals! Thank you so much!
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February 2024 by Pj K.
I took my car in for service and Eddie provided OUTSTANDING customer service. He was very personable and 'genuine'. What I appreciated the most is that he explained what probably caused the problem which turned out to be something I did. When I picked up the car, he also spent time with me explaining the various features as the MB I bought has so many more technology advancements than my previous car which was not a MB. Thanks to Eddie, my customer service experience at this MB dealership was 'hassle free' - thanks Eddie!!
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January 2024 by Larry W.
If I could give ZERO stars , I would. The Service Manager, Matt, is the most non-customer service oriented person I have EVER interacted with in my 65 years. I have been a loyal customer of this Mercedes-Benz Laguna Niguel dealership since 2007 (that's 17 years). I have probably paid for my 1999 MBZ E430 at least three times over in service/maintenance over these years. About a year ago, I had brought my car in for service and it was was fine. EXCEPT, the dealership put it through the car wash and completely ruined my paint job, down to bare metal in some of the parts. There were hugely noticeable deep swirls from the mechanical car wash and the front license was bent out of shape proving the trauma to the vehicle. There was clearly something wrong with the wash. The service manager, Matt, completely denied the incident and said it was like that when it came in. The hood, roof and back lid were affected. The car was in pristine condition when it went in. After a heated exchange, he reluctantly offered $150 credit for a future visit that I reluctantly accepted. Fast forward to today. I bring my car in for "A" Service - an alleged $299 value. I asked the service advisor to apply that $150 credit and then I also presented a "Please enjoy a gift from us to you Gift Certificate for your next visit." It was for a $100.00 offer. In the fine print it says "cannot be combined with other offers. " The service advisor said he would not accept the Gift Certificate because I was trying to combine offers. I protested as I am not combining offers. One was a Gift Certificate, and the other part was a CREDIT that was sitting on my account for the Car Wash $150. The Service Manager Matt simply said NO. Really? You're going to lose a 17 year customer over $100? Where is that tradition of service that sets the Mercedes-Benz brand above others? I tried to give you guys a second shot after I had to pay $2500 at Macco to repaint my car that you damaged. You just lost ANOTHER formally loyal customer. To make matters worse, while the car was being serviced, I was going to order a EQS SUV electric vehicle - You just lost that sale too. I'll take my business to another dealership!
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January 2024 by Chantel Q.
Wow, wow, wow!! Talk about dream cars, SUV's and service. Kosta, (hopefully, I am spelling it right) is top notch and when I get my G-Wagon and I am coming for you!! Thank you for everything, you made me feel like a VIP and did not push me! That is quality right there not to mention THAT G-wagon!! Loved it but I think it is still not the right time. Spasibo
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January 2024 by Zhu Y.
I had a great experience with purchasing my car from MB of Laguna Niguel. I love the new car. I love the process of trading in my old car and driving a new car. It's very convenient to change or upgrade a new car here.
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January 2024 by Sabina K.
If you are in the market for a MB I highly recommend MB of Laguna Niguel. I shopped several dealers and this dealership was by far the most enjoyable to deal with and that is saying a lot as buying a car is probably my least favorite thing to do! Not only did I get the best deal between all the dealership I shopped but they were pleasant, direct, actually listened to what I was saying and above all not pushy! Bernie Mendez was my salesperson and he embodied all the good qualities of what a great salesperson should be. So if you want to save yourself some time and headache I highly recommend going to MB of Laguna Niguel.
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January 2024 by Eric Y.
Rosie was very nice and helpful. Normally I'd spend hours at the dealer trying to buy a car but with Rosie and everyone else's help I was able to get the car quickly. And she even bought me a Diet Coke. It was great experience doing business with MBLN.
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January 2024 by Derek D.
Kosta at Laguna MB was great. We've bought two cars from him and he always provides top notch service. The prices at MB of Laguna are very competitive. We will keep coming back to see Kosta.
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December 2023 by Jim S.
They had a special lease price for the EQB 300. Glen Davis helped me first and was very friendly and helpful. Alex helped finish the lease and really explained a lot about the car because he owns a EV. Overall, great price and great service.
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December 2023 by Joshua N.
I had nothing but an great experience at Laguna Niguel Mercedes dealership. The sales rep David service was exceptional and handled all my worries and questions. Then once we headed over to Paul in the financing he put the icing on the cake. He knew about all the extra coverage packets and helped me make the right decisions to protect me in the long run and my car. Overall I loved experience they really made me feel apart of the Mercedes-Benz family.
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December 2023 by Viviana P.
Cory Mc. Combs made my experience extraordinary. He made me feel appreciated and valued as a customer. Everybody I dealt with was friendly and helpful. I love my new car. I would highly recommend this dealership!
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December 2023 by Jeff P.
I had a great experience with purchasing my van from MB of Laguna Niguel. From the beginning, interest stages to signing the deal, which took a few weeks, the salesman Josh Vasile went above and beyond to exceed my expectations for the purchasing process. The level of honesty and integrity he displayed was ultimately what made me choose to buy from their dealership versus the others I had visited. Once the deal was worked up I had the pleasure of meeting and working with the sales manager, Stephen Hauser, who had me in stitches throughout closing the deal. He certainly brought a level of trust and confidence that I haven't always experienced in the past dealings with dealerships. I would highly recommend this dealership to anyone looking for old fashioned values and integrity. More importantly, the two gentlemen's names who ultimately made the experience so pleasant.
