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April 2023 by D S.
We moved our banking from the "horse and wagon" to PPB. The office manager provided excellent support in getting our accounts set up. Later on, they helped us get our trust account set up with similar ease. The references to rude employees must have been corrected as we've had five-star experience. We like the "Lifestyle 50" plan...simple and easy to access from the app. They also are one of the few banks that has/had available safety deposit boxes (as of mid 2022).
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March 2023 by Jack M.
After several months, I was finally contacted by the Manager, and my new account was opened. Therefore, I am updating my review. Support your local banks because I believe the Federal Reserve Bank would prefer just a few very large banks and put the smaller banks out of business due to recent actions by the current administration.
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January 2023 by Jason A.
Always accommodating and professional. I have been attending this bank for just under 6 months and they have always been very nice, respectful and helpful. thank you!
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May 2021 by Sonia H.
Newly moved into the area and our new Laguna Niguel branch has been very accommodating. I feel very cared for and the level of Customer Service is outstanding. Thank you!!
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April 2021 by Jason M.
BEWARE!!! Extremely rude cashier and staff. Horrible experience coming in here every time.
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January 2020 by Mike A.
Had the pleasure of dealing with the old lady that worked here in between 1:30-2:00pm on Monday the 30th of December. Went to cash a check and she treated me as if I was doing something horrible. Didn't ask how I would like my bills, doesn't smile, doesn't tell me "please hold while I verify the checks authenticity," etc., just sighs. The 2 stars are for the other bankers usually they are nice and very helpful.
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October 2017 by Emery F.
We had a great first experience with Opus in Laguna Niguel. This branch is top notch. They are polite, professional, caring and informative. They went above and beyond to provide a notary at no cost to us. We look forward to more pleasant transactions, and building a relationship with people who truly care. Thank you Kevin, we truly appreciate your kindness and expertise. If you are looking for a bank that cares about your individual needs, look no further.
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October 2015 by Daniel Abrams
Outstanding customer service Always a personal welcome walking into bank
