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March 2024 by Mehrzad K.
Writing another review because of the way we were treated. The employees here are insane we had not stole anything but a lady was behind my car taking photos of my license plate when I got out to to see what's going on she was yelling at me saying we stole something being super disrespectful I took our bag inside and the receipt and was telling her to get her manager because we had not stole a thing and never would i told them there's cameras why don't you pull it up and show me I have ebt so it wouldn't make any sense to steal she cussed me and ran away when she figured out she messed up there was a teen girl that works there she saw us checkout and pay but chose to say nothing when I told her to tell them she saw us pay and checkout anyways the manager came and apologized but that's no way to treat a customer that has been going there for 5 years. And she doesn't even get payed enough to do all that
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February 2024 by John S.
The store is clean and, in general, the prices are reasonable. I have found some employees to be courteous and helpful but others not so much. The area most in need of improvement is the deli. Too often I have waited (first in line or the only customer waiting) "way too long" as deli workers glanced at me then passed by busy with other tasks. On my last visit, waiting and waiting to be helped with a sliced turkey and roast beef order, I finally left deciding to make my purchase at another store. I have shopped here 2 or three times a month primarily because it is close to my house. Recently I have begun to think that driving to another store, would be a more enjoyable experience.
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January 2024 by Morvarid Sharafat
I used to go to Ralphs for my grocery shopping but recently their staff has a bad attitude, so I’d rather go to newly established groceries in my neighborhood which respects customers more.
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January 2024 by Pablo Garcia
Great and awesome breakfast in San Juan Capistrano.
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January 2024 by Bart T.
Went to this Ralph's last night to pick up some Shrimp amongst other things at 8 pm only to find the deli closed and it looks to have been closed for a while! If the stores opened it should be opened!
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December 2023 by Angel Perez
One of my favorite for grocery shopping
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December 2023 by Nancy Huy
Fresh and fast
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November 2023 by Eric S.
Cashier I've had the misfortune of meeting there three times now and staff as a whole is rude and indifferent to the customer experience. I've had this same cashier multiple times now and I have had enough. She can't make eye contact, project her voice loud enough to hear her and is completely unhappy with being there. She's like this every time. I bought a lot of groceries and there was watermelon juice on the belt that's used to pull the groceries forward. Seeing the juice, she chose to not to bother to clean it up and put my grocery bags on top of it. I asked her why she was doing that and that I am not okay with her putting my grocery bags over watermelon juice that's just sitting on the belt and to change out my grocery bag. She proceeded to give me an attitude and changed my bag without even cleaning the watermelon juice. Disgusting behavior and approach to someone whose sole job description is to greet the customer with a smile and help them during the checkout period. These types of matters can only fall on management dropping the ball and carelessly employing whomever they can without consideration of fit since clearly this individual is not a good fit for her position.
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October 2023 by Felice B.
Absolutely the worst customer service I have ever experienced! Lost a beautiful bracelet, maybe in the store - maybe in the parking lot. Completely unsure of where I lost it but once aware of it missing from my wrist went back to look for it. Did I lose it at self-check? Did I lose it in the aisles? Did I lose it in the lot? Who knows but I could not find it. Nor had anyone turned it in. The circus act that went on from there defies imagination or description! Let me just say I had no real hope of finding my bracelet and after having looked around I could see none of its remnants. Told the lovely lady working the self-check about it and was prepared to leave the store when one of the cashiers turned away from her customer TO my direction to say that she may have seen something but threw it in the trash... YES! You are reading this correctly! "Was it a bracelet?" Unintelligible answer "Was it a pearl bracelet?" Unintelligible answer repeated. No one NO ONE in the store was bothered by this conduct NO ONE asked the cashier what the hell she saw or threw out - it was absolutely infuriating! Now I'm asking for directions to the trash can and for gloves to go thru the trash!!!No one could be bothered to ask this cashier what she actually saw OR why she would have tossed it!! I asked for a manager and proceeded to the trash can in the produce department where this employee tossed her sweepings. Outrageous!! The lovely Assistant Store manager and I tore through the trash can looking for nothing that existed! I was beyond upset and disgusted that we were going thru garbage instead of speaking to this cashier directly about what she saw. It was like a train wreck in slow motion! I left thoroughly disgusted! Days later I called the Store Manager, Kathy, who took no interest in the matter when she heard about from her own staff, but she apologized for the situation and offered to call in a Team to look it all up on surveillance footage. It was nothing but a sh*t show from there and because I walked out with another similar bracelet, I was accused of, not only, fabricating the loss but also of having accused her employees of stealing from me!!! You can see me on camera asking the employee, a few times, what type of "trinket" she saw/trashed but to please point in the general direction of where she trashed it! As I said, it defies both imagination AND description. Me accuse someone of stealing it from me?? OUTRAGEOUS! I lost it. It was my fault. I blamed no one I just didn't understand what this cashier was trying to tell me! Rookies and total amateurs running this show! The only good thing to report is the lovely and very kind assistant manager who's name, I believe, is Espy, who took the time sifting through produce and garbage with me only to find zero evidence of any lost treasure, even in the vaguest "one persons trash is another person's treasure" scenario! I told Espy I really didn't understand the trashing of a beautiful bracelet and that it would sooner go into a pocket than into a trash can...and that looking for it in trash felt false and utterly humiliating. No argument could be made here. Just a total nightmare! One thing to lose a valuable, sentimental bracelet, but it's quite another thing, entirely, to be treated so disgracefully!!! By a "store manager" nonetheless! DISGUSTING APPALLING DESPICABLE Three calls to their 800 number got me absolutely nowhere because no one cared. You'd think it could not happen in 2023 where every move you make is recorded but it totally happened right here at RALPH'S Laguna Niguel. At CVP and Greenfield! I was a Lifelong customer! I'm at a total loss, on every level!!
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September 2023 by Ryno503
Good to go all the stuff and things you need or don't need.
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September 2023 by Ryan Russell
Good to go all the stuff and things you need or don't need.
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September 2023 by Gail G.
I usually stop here after work. I live by a Albertsons, but the selection and prices here are better. It also helps that the employees are so super kind!! The cashiers and baggers have great customer service. Even in produce, the employees are great. Oh I have to add even my fellow shoppers are polite!!!! I leave smiling, great ending to a long work day. Thank you!
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August 2023 by Luke S.
The worst Ralphs ever. Never more than 1 checker to check you out. Plenty of employees standing around chatting amongst themselves. JP is the rudest checker, has a sense of entitlement who has yelled at me and other customers.
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August 2023 by Moni O.
Came in for a snack at the Hot bar and Sandra was so wonderful. She was personable, gave a good recommendation and a delight to be around. Pretty sure she's made a quick stop at the hot bar my new tradition as I enter Laguna. Got some wings and wedges. Overall tasty and hit the spot, but certain wings and sides definitely tasted fresher than others. Will def be back!
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August 2023 by Kenneth G.
Great inventory- with groovy background tunes Teresa is a welcome new addition warm kind and knowledgeable keep shopping here
