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October 2023 by patrick chiraulo
The worst bank to hold my auto loan. A bunch of hypocrites and price gougers. I will never ever bank with them again. I will never recommend them to friends or family. I hope to get a new bank to refinance my auto loan. I am in the Car Business and never experienced such a terrible bank. Don't do business with them.
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February 2023 by Austin Schneider
Atm machine doesn't take money. Really awesome when you try to deposit to keep your account of negative balance ?♂️
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March 2022 by Audrey Bina
Rude & un - helpfull staff.Bad service.
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August 2021 by John Mowbray
OC's SDCCU Laguna Niguel / Alicia Parkway Branch is a very pleasant location for in Lobby financial transactions.Branch Mgr Maria Benavides is certainly a retail Finance Industry professional. Xlnt Customer Service skills, Maria is polite and indeed has a very friendly personality. She is a motivational team-builder for her staff, and is a very good listener...Maria's obvious loyalty and pride working for SDCCU is immediatley evident. A valuable employee for any CU Management team...
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March 2021 by Terri F.
I can't think of one thing to recommend. I have 4 accounts and the service is so poor. Long wait times when you call. 25 minutes on average. The Vice President branch manager is Filotheea Simona Rosu. She is the rudest, most inconsiderate woman ever. I had 3 business transactions but was so hot and couldn't breath with the mask over my nose. She literally made me leave the bank and stand outside in the hot sun to get served. No table, no chair, no water. To sign the wire transfer documents, I placed the page on the wall to sign it. I have such disrespect for her and now the bank because of her. The promote in their adverts that put the customer above profit. Phooey. That's just a marketing ploy. Don't believe it for a moment.
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February 2021 by Valor M.
Been with SDCCU for 10 years or so now. I don't go in for much but when I have (during this pandemic) it has been pleasant. I'd definitely recommend this or any credit union over any large bank.
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February 2021 by Chris Dupart
Easy to find bank never to crowded, friendly staff
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January 2021 by David R.
We went in to do a lease buy out after a horrible experience at a Honda dealership. We were greated right away by a young lady named Alex. She was supper friendly and helpful. She took care of all the paperwork and guided us through the very easy and pleasant transaction. Amazing credit union and amazing people .
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January 2021 by Sylvia S.
I have been in the bank twice the past few weeks and interfaced with Kinard. She is loud, abrasive and should not be in a position that involves customer service. I only use this bank for a Xmas account. Would never recommend for a main bank. Terrible service.
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January 2021 by Deanna Hicks
I love banking with SDCCU Alicia Parkway Branch! they're always so helpful and friendly. Customer service 4 stars!
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December 2020 by Marilyn White
I have recently applied for a personal loan and i got approved within minutes. I love this bank and i highly recommend it to everyone.
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June 2020 by Fernando A.
1 star is not low enough, this credit union stinks and the manager and assistant manager at this location are worthless. I have over $15,000 monthly going through my accounts here on average and Im done with them, I even, until recently had a mortgage with them. I asked for the district manager to contact me and 3 days later nothing. I asked the branch staff to give me his/her direct name and contact info, but would only give me a name. WOW, and Ive been a member for 4 yrs. The Issue I had is that i needed some checks and they had never have given me any, which I really didnt need because Ied go into the branch and they would give me 4 for free, but now you have to pay for them .. 4 blanks checks and they costs you $1.50, They also charge charge wires.. which I had 1 wire since I opened my account and yet they charge me $25 for the wire and they would not reverse the wire fee. SO for about $30 they lost a customer..I wont say member because this place doesnt give a sh*t about its "members" Just like the big banks, SDCCU nickel and dimes you with stupid fees. Im done with this place, there are much better credit unions in Orange County.. send them back to San Diego..... Schools First, here I come, free checks and 1 wire credit a year. They need to get rid of the managers running the Alicia branch, they are not pleasant people to deal with.
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December 2019 by Jim Calhoun
There is a rude Arabic lady who works there. You can barely understand her broken English and when you ask her to repeat herself she will start screwing around with your account. Deposited checks were missing then I could not access my account online. Apparently she changed my password. Don't trust your money here. BIG mistake if you do.
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May 2019 by Joshua Himley
Took about 15 minutes just to get helped and I was the only person in line. Two tellers were helping one person each.
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November 2018 by AnneMarie McLinden
Wonderful professional staff working for a great Manager, Jessica at this branch. Can't say enough great things about folks that care about you as a patron. Kudos to the entire staff and Thank you! We're grateful to have knowledgeable individuals handing our financial needs. :) :)
