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January 2024 by Matthew M.
Complete waste of time. Checked the app to make sure the item was available for pick up at store and when you get there they say it's not in stock.
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December 2023 by Susan S.
I have consistently received amazing service from the associates at this store.The associate Gill that helped me was polite, educated in a huge array of products and she was personable!What a wonderful experience! I purchased more BECAUSE you had trained staff available to help! Bravo!Thank you!
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November 2023 by Gail Hyde
After seeing all the negative comments I thought it was important to talk about my 1st time experience. A little intimidated to go in if everyone was rude especially since I am older. Wanted a specific foundation and needed to be color matched. Almost immediately was greeted with a smile and sweet if you need anything let me know. I said yes if you’re not busy I foundation and matching. She said sure! Helped pick out my foundation. I then said I needed a few other things and what were her recommendations. Well I bought everything and absolutely love all. This sweet, considerate, helpful employee is named Caroline. She was an angel. Because of her kindness I will definitely be back!!! Thx for hiring great employees Sephora.
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November 2023 by Shell S.
This location is ok if you need to get in and out quickly to get something you already know you want and have used in the past, that is if the small store carries the inventory. But if you want to learn about new products and need educated and knowledgeable staff you are in the wrong location. Ironically the woman "helping me" claimed to have been a hair stylist and I was asking her about two different brands of hair products I had already researched and narrowed down, not once did she ask me any questions about my hair type, what my concerns were, and what I needed the product to do for me. she just took me to a product line I had never heard about and said a lot of clients buy this... well, what for? Do they have the same issues as me? Oh wait, you didn't even ask... you were too busy giving me shallow compliments about my dress and trying to make a quick sale. Flattery only gets you so far, we also need product knowledge.For knowledgeable staff, I make the drive to South Coast and come out with the products that are really suited for my hair and skin type.
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September 2023 by M Khorram
Heard about Wow product on Instagram and went to Sephora to buy it for $24 dollars, got home followed instructions but the results was disappointing, nothing amazing about it as they claim.
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August 2023 by Molly K
Wow - every employee here is the worst customer service I’ve ever seen. Super super rude, horrible energy, and it’s a shame because it’s literally just makeup. Terrible
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August 2023 by J Garcia
Very rude sales lady named Bobby Joe. Went in to ask for Tom Ford Perfume Tuberuse Nue which is a 400$ bottle of perfume, she was busy doing something and just gave me a nasty look like I was bothering her and said "go ahead" screaming from behind the register as in I was bothering her just asking to see if they had the bottle in the back to purchase. What happened to customer service where they say hi, how are you today, how can I help you? This lady needs to retire or be fired for poor customer service.
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July 2023 by Jeff Bethard
My daughter purchased a bottle of Nars foundation at this store. While we were on vacation out of the country when she removed the cap the entire dispensing mechanism came with it. We tried to reassemble it but were unable to do so. She had used about 10% of the product when it became unusable.By the time we had returned to the US and were able to go to Sephora we were told that because it was beyond 60 days there was, “Unfortunately, nothing we can do.” It’s extremely disappointing that a company won’t stand behind a product it sells and clearly Sephora could choose to replace the product.This seems like a very poor policy in the face of competition in the market.I would recommend buying elsewhere.
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July 2023 by Jeff B.
My daughter purchased a bottle of Nars foundation at this store. While we were on vacation out of the country when she removed the cap the entire dispensing mechanism came with it. We tried to reassemble it but were unable to do so. She had used about 10% of the product when it became unusable.By the time we had returned to the US and were able to go to Sephora we were told that because it was beyond 60 days there was, "Unfortunately, nothing we can do." It's extremely disappointing that a company won't stand behind a product it sells and clearly Sephora could choose to replace the product.This seems like a very poor policy in the face of competition in the market.I would recommend buying elsewhere.
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June 2023 by Diane D.
Who remembers the scene from Pretty Woman where Julia Roberts goes into the dress shop to buy some clothes and is snubbed by the saleswomen because of the way she's dressed? That was my experience in this store. Without sounding like a conceited South OC cheer mom, I'll just say that I could walk into any Sephora and buy absolutely anything and everything I want. Money is no object. But that particular day, I was dressed in sweats and a t-shirt with my hair messy from the gym - and God forbid no makeup.I was there to exchange a lipstick that my daughter bought me for Mother's Day. It was too dark. A simple task. The girl greeting customers at the door was super friendly - for about two minutes until she looked me over and heard why I was there.I asked for a lighter shade and where I could find that particular lipstick. She pointed me i. The direction and I was on my own. I found the lipstick and the color I wanted, but there were none on the shelf. I traveled across the store, found her and asked about an alternative. She said there could be more of the color that I wanted in the back and she'd check. The problem is, she never did. After waiting several minutes, I looked over and saw her helping a new customer that was interested in buying a boatload of stuff. I stood nearby to see if she'd remember she was helping me. It didn't matter.I found another employee, explained again, and received the same disinterested attitude after a "look over" and hearing why I was there. Again, no help.At that point, I decided I was on my own. I walked through the store, which honestly I'm not familiar with - my daughter shops there. I buy my cosmetics at high-end department stores.I found a lipstick, not sure if it was one I'd like or not, took it to the register, and made my exchange. And when the cashier gave me her "Was anyone helping you today?" I said "Nope!" and decided to leave this review.Do these girls get paid commission? Is that why they pick and choose who to give less/more attention to? If so, that's wrong. This Sephora store will never see me again.Just as a follow up: We just returned from two weeks in Maui and I visited the Sephora store there at Whalers Village. What a drastic difference. The girls were SO friendly, without any expectations. A delight. And guess what? We ended up spending $475 on skin care and makeup. That's how a good store is run.
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June 2023 by Soni Lazo
Great selection. Very informative.
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May 2023 by Hoda Hess
Terrible employees. No manners and no customer service. Take your money to another Sephora store.
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March 2023 by Mary R.
Came to this store because I needed new safe face products because I was pregnant. Bailey was such a big help, and had a lot of knowledge of the products. I left very satisfied!
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March 2023 by Jaed A.
For the past year i've been coming to this sephora every weekend, I will never return to this location due to the employee who is a petite, older, blonde woman with short hair. She literally follows you around the store from the second you step in and starts harassing you asking if you need help or need any samples, say "no thank you" and instead of walking away she just stands at the end of whatever aisle you're in staring at you making sure you're not stealing anything. I come shopping here and see you every week maam i think you'd remember me by now LOL Yesterday I think she approached me 4-5 times within the less than 15 minutes I was in the store for. That is legitimately harassment at this point, this isn't agressive sales or customer service, it's just harassment. I walked out and went to ulta down the street to make my purchase. Please give her something to do so the customers aren't feeling targeting and terrorized while shopping
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February 2023 by Val S.
Shipment ID 322707994 Received partial order on January 10, 2023. Mascara product was void of mascara in container, nothing to be utilized. Returned February 5, 2023, store would only provide refund on Sephora Store Credit stating it was passed 30 days. There should be 100% refund for faulty product to original form of payment. This is predatory behavior towards the customer. Sephora delayed the order, sent a partial order, sent faulty product then, refuses to refund within 30 days. Bait and switch, dishonest & predatory on many levels.
