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March 2024 by Babak Missaghian
Always
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February 2024 by K L
I apologize for the length of this but I would appreciate if everyone could readFor the record this is a great store with great employees so I apologize for the low rating it is the store manager Rachel who is the issue. This store has been my safe place where I go pretty much every day for the past 8 or so years. It’s like a second home to me. I’ve always gotten along with everyone there and I’ve been nothing but kind to everyone, and everyone here has always treated me with kindness and respect. Most of the time I just mind my own business and sit with my drink listening to my music. I’ve never had any problems until recently. I was accused by Rachel of “harassing” an employee who by the way, starts conversations with me and everyone. I just saw a positive review here even about how friendly he is! I am actually friends with his girlfriend and she made it clear to me that he didn’t actually feel that way and how much he cares for me. But Rachel who I honestly don’t think has ever liked me, I tried to apply for a job here last year and she wouldn’t even give me an interview because they were “fully staffed” but I saw her interviewing people two days later and then some new people started right after that. Rachel said I make this employee feel “unsafe” but wouldn’t really tell me what I did other than talking to him too much I guess but I’m not the only one who he has conversations with and he never told me not to talk to him. If he’s busy I don’t bother him or if he says he had to get back to work I walk away. Yet there is another regular customer who will talk to all the employees and interrupt them and I’ve seen him even go behind the counter before but that’s okay apparently. Anyway after Rachel said all of this I apologized to the employee for making him feel this way but he made it clear to me there was no problem so I thought everything was fine and after that he would still start conversations with me. Then Recently I’ve had some health problems and I actually ended up fainting outside of the store. This was after the store had closed which I promise is relevant. The employee I mentioned before came outside and helped me and called 911. Everything was fine though I did hit my head and had a concussion for a couple days but overall I was okay. Well I went back to the store the next day and things were fine but then the day after I walked in and sat down and Rachel said “based on your behavior I’m gonna have to ask you to leave for the day.” Which made no sense as I hadn’t done anything. I explained that I fainted which she showed no empathy for by the way. But she insisted again that I was bothering that employee and made me leave. She said it was just for the day so I went back the next day and everything was fine. But then the next day she somehow got my moms number and called her and said she wanted to have a meeting with both of us. It took a few days and I didn’t go to the store the days leading up to the meeting and my mom didn’t end up going but I met with Rachel and she not only banned me from this location for 6 months but every Starbucks location. I tried to explain my side of the story to her, that this employee starts conversations with me too and led me to believe everything was fine but that me fainting was not my fault but she said it made people feel “unsafe” which makes no sense as I’m the one whose safety was in jeapordy. She told me now that no one was comfortable having me around which breaks my heart as I love everyone there and have only ever been nice to everyone. I tried reaching out to customer support and they seemed to be on my side after I told them everything but I guess they talked to Rachel because I then got an email saying I was “disrupting business” which makes no sense as i fainted after the store had closed and “talking to anyone about this would not change the outcome.” I honestly feel like I’m being discriminated against and I don’t even feel safe in this shopping center anymore I feel like I’m being watched constantly. I don’t know what to do, I feel really helpless.
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February 2024 by Aleksandr
the queue is not respected, disgusting, terrible, I've been waiting for 1 hour
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February 2024 by Алехин Александр
the queue is not respected, disgusting. I wait 60 minutes
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December 2023 by Sirene Chehayeb
I wanted to leave a review about Aaron. Aaron is always super sweet and has a smile on. Despite being very busy and over whelming Aaron manages to stay positive and that’s so important in customer service. Amazing job on hiring this employee!
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November 2023 by T Lynn Fowler
Mobile ordered and was in and out in less than a min...
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October 2023 by sanaz izadi
Rachel she is the manager and she awesome!
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September 2023 by Wafaa Safaoui
The baristas are amazing, full of energy and managing the rush
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August 2023 by Hussein Nasser
Best place to study and finish some work while enjoying a cup of
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August 2023 by Brandan Althof
This is a typical Starbucks, however the staff leaves a lot to be desired. The two guys working there this Thursday must be new because they had no idea what they were doing and were extremely rude.
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August 2023 by Matt G.
Food service and ambiance are always top tier. It is like a second home or office for me. The team there is always great and ready to help.
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July 2023 by Justin Haines
Love the outdoor tables! Wish Starbucks would bring back patio furniture for a place to socialize and read a book in beautiful Cali weather ?
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June 2023 by Sophia P
The staff here is consistently kind and efficient!Vegetarian options: Spinach & feta wrap, impossible breakfast sandwich, egg bites.Parking: Lots of parking in the shared public parking of the plaza.
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May 2023 by Hannah G.
Horrible service. I'll never be back. Cost me an arm and a leg just to get my god damn sandwich. Not even worth it for the price in the first place. Sad
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May 2023 by Ptee Pan
The food is so over priced,Get your muffins at Costco12 muffins for the price of 2 at Starbucks and the costco ones are twice as
