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November 2023 by Petra Escalera
Let’s be real a sandwich is a sandwich and you really can’t go wrong with that, especially when making it your own. However for some reason all the Latino/Hispanic employees are consistently rude to my sister, myself and (recently I’ve noticed) to the senior community. I’m not sure if it’s because I’m from the area(live here), or that I happen to be of Mexican descent myself but whenever I place an order it’s the same. I rarely come down to this specific chain and only when my younger sister visits as she hardly eats Subway herself so it’s really a treat for her. My concern is I’ve seen the senior community get treated rudely for no reason whatsoever and in front of other customers who happen to only speak Spanish, I can understand and speak Spanish myself which is why I can tell what is being said is not nice. The workers take care of the Spanish speakers first even though they have other customers(non-Spanish speakers). I don’t want to make this an ethnic/race comment as many people interpret situations their own way, but some communities take more time to place the order or need that extra help. That still shouldn’t warrant the treatment they receive. Especially when they’ve been in this community a lot longer than this chain. I hope they get better staff so everyone, especially the senior community can be treated fairly.
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November 2023 by Kelsey Felix
Martin is very rude & has very poor Coustomer service!!
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September 2023 by Gigi Medhat
I ordered catering from this store on August 6 and everything was delicious and ready on time for pickup as ordered. Alex helped me pick what fits best for my party, he was willing to accommodate us and was very pleasant to work with. The sandwiches were presented professionally and the cookies were very scrumptious and fresh. I highly recommend catering from this store. Thank you so much for the best service!!
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May 2023 by Reach Locals Digital Marketing
Great Subway, the attendant was very polite, she made my breakfast sandwich and tasted amazing. The minus one star is because they only open at 9am now, by this time I am starving! I wish they started to open at 7am again.The store looked very clean and stocked, the mall they are situated is right next to Armstrong gardens.I had the steak, eggs and cheese 6 inches flat bread with tomato, onions and olive, plus the sriracha sauce. I don’t even have a picture since I are so fast! lol thank you Subway, please go back to open early!
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April 2023 by Jesus Martinez
Very clean location, well made sandwiches and amazing customer service ?
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April 2023 by Parabh Dhillon
Best customer service, Pedro is super chill and friendly. Definitely coming back
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March 2023 by Geovanny Ticante
First time here was a very nice experience knowing that someone is there to help and be greeted with a smile. Bella thought it was a great experience.
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March 2023 by Selena Garcia
This place has improved their customer service by a lot! I’ve been coming here a lot more often and I’ve been getting really good experiences. I would highly recommend going there
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March 2023 by Zohreh R.
I went to this Subway location tonight for the first time. It was past 7:00pm & I didn't know they close at 7:00. Omg, the gentleman working there, I think his name is Pedro, opened the locked door and made sandwiches for me. I just couldn't believe it. The best service I have ever got. Not to mention, he made the best sandwiches too. He deserves a 5 star.
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December 2022 by Dwayne M.
Contrary to tax law, the employee insisted on charging sales tax on a cold sandwich to go, which is not taxable.
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March 2022 by John Rodriguez
Saw the sign that read, “under new management,” and thought it would be quick, easy and painless. Maybe the goood reviews were because someone else was helping them. I was at about 1:55pm today 3/14/2022. I walk in and the guy is making a sandwich. He doesn’t acknowledge me or say hello. So I wait….I wait….he still says nothing to me but has already seen me. He continues making the sandwich for what I assume was an Uber Eats or someone who wasn’t there yet. Then I keep browsing the menu waiting for him to finish. Then he finishes and I expect he might say hello or how can I help you? Still nothing from him. He looks at me and pushes a cart to the back. He’s in the back for about a minute. By now it’s awkward. Then we walks out again and walks passed me again. Now I’ve been waiting maybe 5 minutes with not even a hello. Finally he looks up at me and just looks at me saying nothing. Unbelievable! I work for Rolex and understand we all have bad days and I’m usually the guy, like him, behind the counter. But no matter what’s going on I always greet customers and if I can’t get to them right away say something like, “Someone will be right with you. Thank you for waiting.” At least to acknowledge the customer. I know I wasn’t at Rolex or any luxury establishment but basic fundamental customer service was non-existent here today. What a disaster. I wonder if the new management has ever seen this type of behavior before from its staff. I think a basic talking to this employee about basic customer service is definitely in order.
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March 2022 by Kim B.
Clean place, lovely staff, delicious fresh healthy food, I have always enjoyed coming here but I guess won't be coming anymore. Subway prioritizes profit over dead Ukrainian people. I don't like human blood on my sandwiches. Shame on you Subway, get out of Russia now so you can hold your head up at home with all the other big US companies that chose to do the right thing.
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January 2022 by starpubla
Tried to order three footlong tuna deluxe at 10:30 am Sunday 1/30/2022, The tuna container only had maybe 2 scoops left at the bottom of the bucket and I asked for a fresh container and was told they did not have any more. I questioned the clerk and he just walked away. The restaurant is at 28950 Golden Lantern, Laguna Niguel, CA92677. I drove to another restaurant and spent well over $35.00 plus tip on the take out meal.
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November 2021 by Jenny N.
The two staff members who were men had good customer service. I sometimes go here during my lunch breaks. Food is quite good.
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July 2021 by Advento Gutang
Great customers service❤️?
