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March 2024 by Marcela
Excellent customer service. Any time I come there , there isn’t a long wait. Today the associate who normally processes passports opened her line for me. There were only 2 people in line including me.
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March 2024 by Regina Swain
I had the worst service ever from the supervisor Quan. The mailman fabricated a story stating that he tried to deliver my packages, but ended up leaving a redelivery notice. He told the supervisor that he tried to deliver it to the leasing office, but after confirming with management.. this was not so. Quan yelled at me in front of everyone including my son. I just had surgery so experiencing such really hurt me emotionally. He should not be in a position of authority with this behavior I told him that I would need help carrying the packages to my car since I am recovering (surgery was 4 days ago) and he told me "you better bring help"! Terrible service.
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March 2024 by UndertaleAU Geno
Honestly would have probably given a one star if it wasn’t for the fact that I did get my passport in the end. Key words:”the end”. Because honestly the whole ordeal was really painful and honestly the “Jung” lady helping us out, was just really confusing about what was needed for my passport. Like one moment it was this then this, and just over all more dramatic then it needed to be. Along with the fact that the manager was rude and workers were slow for any packages. My tracking number problem was just met with shrug. Overall, unless you have some really simple problems, don’t go here.
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December 2023 by Serene Ismael
they lost my package of items worth one hundred dollars. do not ever trust this place, i’m absolutely enraged and devastated that i have to face the repercussions of this corrupt business lacking in responsibility and organization.
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December 2023 by Clark Meyer
Closes early sometimes before 5p and they removed the package drop box from outside. It's really hard to ship stuff here.
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October 2023 by Shelley Hall
The gentleman at the desk was rude and not helpful at all. He didn’t even try and help me understand what I needed to get my post office box. I decided to leave but came back to find out his name and he stated “today my name is Whang” and asked what it was everyday and he just said it again. Rude. The other Laguna Niguel post office is amazing and I wrote a 5 Star review. He shouldn’t be working when he is so miserable ?
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October 2023 by josh blunt
I've used this location weekly for 8 years for shipping my wedding bands ( JBlunt Designs ) worldwide. I know each employee and love going to see them. Liam, Kevin, Kathy and Larry show great customer service and have been there watching my children grow throughout the years. Can't say enough about these people and their services. Josh
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September 2023 by Kelaia F.
All it take is for one employee to be amazing... and Jung in the passport department was just that! She took time that was supposed to be for her break to help me and explained everything to me in detail. I am new to this so I don't know much about the process of getting a passport and she was so patient and kind it was phenomenal. I made a few mistakes here and there and she was so willing to help me correct the mistakes. She broke down the pricing for me and made it so simple to understand. Her service was truly above and beyond. I will definitely be back to have my fiancé request his passport here.
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August 2023 by Chris V.
The video shows the quality of care these postal workers have. I understand being over worked and having inadequate resources and assistance from an employer but that's not my fault.
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August 2023 by Ryan Dillon
Called at 2:50pm 7/17/23 (Monday), automated phone system says office is currently closed and then proceeds to say that business hours are M-F 9:00am-5:00pm. It's not a holiday to my knowledge.
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July 2023 by Raul C.
What a terrific staff at Laguna Niguel. The employees are always happy and willing to help. Every time I go in there I feel valued and I never wait too long. Thanks for making a difference!!
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June 2023 by Wendy L.
Passport department is a joke! Family of 5 with an appointment for months including photos to be taken. 25 minutes into appointment they informed us that the camera isn't working. Acting like it just went down. Turns out it's been down for 3 years! Government living up to its horrible reputation.
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June 2023 by Eda Ak
Avoid this location at all costs if you have limited time. Sloths are working here. They should be in next Zootopia movie!They have a quick check out booth for not checking out! Self check out doesn’t have papers to print! So idk, this place is closed down secretly and we don’t know it I think. 2 staff members are acting like they’re working there but it’s like they died a while ago and they also don’t know about it! Just go somewhere else!
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May 2023 by Galit T.
US post office Laguna NiguelI have never wrote a review before but the lady in passport office was so rude and mean i had to share itHer name is Jung and she told her co worker she would not help me because I asked why my daughter needed a school ID to renew a passport when i had old passport and Birth cert plus my wife was also with me. Luckily my daughter had her ID or we would have been shuffled away. she is the type of government worker that gives them all a bad name.DT
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April 2023 by Lola K.
Passport Services are ON POINT with Jung!Customer service isn't the same as it used to be. Do you value knowledge and experience over efficiency, professionalism and friendliness? Or vice versa? Wait. Why do I have to choose?Umm, no. I'm old school. And luckily, you don't have to choose between one or the other if you're getting a passport at the Laguna Niguel USPS because Jung is the total package.She was all of the above and more - and we were only there for 15 minutes, if that. Thank you, Jung, for taking such good care of us!
