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December 2023 by Owen G.
the guy at the front was on his phone and couldn't put it down and was talking to me i just asked if they had car paint and he gave me a weird look and said they only sell paint??? he just wasn't chill no greeting. short time in there but was enough for me to tell there is a low standard of service sherman williams is better in my opinion they've always had great customer service i couldn't tell you about price though
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May 2023 by Bill P.
The worst cust. service at the counter. 5/11/23. If I can give them a "0" I would. On 5/11/23 at 2:15 a very difficult dealing lady at the front desk dealt with me. Also, she was taking calls while I talking to her to get a match on a brick color - how rude. She would not put the spectrograph on the brick for a match until I committed to buying it - give me a brack. Home Depot does this all the time but their device could not work on my brick. I would never do buisnees with her or this store and tell others the same. Shame on you guys!!!
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October 2022 by Ken Dubowski
I am very pleased with Vista Paint in Laguna Niguel. I moved into a new home that was painted in 2016. I did not have any old paint, but I did have the paint names and manufacturer. Vista had a paint chip for one of the colors, and I provided a paint chip for the second color. Mark ran these through their computer, but he saw the resultant mix from the computer was a little off. Mark has the expertise to make adjustments to the formula to get closer to a perfect match. When I did the touch ups using these Vista Paint mixtures, they matched exactly. Mark did an excellent job creating my touch up paints. He also offered to make further adjustments if necessary, but no changes were required. I am very pleased with the customer service and expertise. Thanks!
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April 2022 by Hoda Hess
Terrible experience. Manager was unhelpful.
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March 2022 by Evgeniya Bozhko (KoriAndrTheCat)
When we came in, the employee was speaking with another employee for quite a while, and we had to wait for some time. It was somewhat rude and we had to waste some time because of that. When he finally paid attention to us, though, he was pretty helpful. The service overall could be improved, the employees are somewhat inattentive, detached, and indifferent.
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March 2022 by Dave Ross
Surly and unhelpful. Left paint can open. Just an all around unpleasant experience.
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July 2021 by Sacramento Fonseca
(Translated by Google) They attend with kindness and speak both languages(Original)Atienden con amabilidad y hablan los dos idiomas
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July 2021 by Tami H.
The manager at the Laguna Niguel store a woman is the best! She knows her stuff is beyond helpful and gave me info I didn't know about but am grateful for.
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March 2021 by Kathy Bauman
Vista Paint has always been my Go To for any paint project. The best quality of such supplies, paint, brushes etc. Friendly & helpful staff. Thanks to them for making my home beautiful ?
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December 2020 by Paul DiLoreto
Friendly, great selection and a nice clean store.
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October 2020 by Jessica Y.
Can I just get a can of paint without hearing the political views of the person at the register? So inappropriate! I will never come back to the store.
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September 2020 by Craig A.
A Big Thank you to Bruce and the Mission Viejo store! I stopped by the store yesterday to get a quart of touch up paint for the stucco on the front of my house. Bruce, the Manager, matched the paint to the paint sample I brought bring in. I went home and used the touch up paint but didn't quite match. I stopped by the store again this afternoon. Bruce explained to me the problem was the sample I brought in was from a shaded area (I was only able to scrap paint off a piece of wood, not stucco, that is mostly shaded). Bruce explained how I could bring in the plate cover off of my Cox cable connection and he would try to match that. That's what I did. I came back with the plate cover and Bruce worked hard trying different combinations in which to match the paint to the plate cover. Long story shot... I just used "Bruce's Formula" and it was a perfect match! I was a first time customer in this store... and if Bruce and his staff treat everyone like I was treated... Vista Paint has one heck off of great customer service team!!
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September 2020 by M S.
Kudos to the Vista Paint paint store on Alicia Parkway in Laguna Niguel! I can't say that I hang out in paint stores all that often, but they made me feel welcome, provided many quality options for my consideration, and helped me feel confident in my choices. The moment I walked in the door, I noticed Vista Paint's commitment to following COVID19 safety protocols. I appreciate that they look out for their clients' and employees' safety. And as someone who feels most comfortable in stores that hire competent, experienced staff, I was especially grateful to turn over my project to Linda K. She was extremely patient in answering my questions and prepared each of my paint samples with care. Joe W was great, too. He greeted incoming customers with a friendly smile, made product suggestions, and helped us locate the items we came for.I'm glad also for the opportunity to support a locally owned business. Vista Paint is a welcome reprieve from the impersonal, unpredictable nature of the staff and products you'll find online and in "big box" stores.
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July 2020 by David Gutierrez
I visited Vista Paint in Laguna Niguel and got excellent service beyond expectations. A contractor needed some finishing texture and paint for a difficult job that had no real idea of the matching textured color. I made 2 or 3 trips to the Vista Paint store to get the right match. Hope and Linda are the best of customer care, patience and knowledge for painting customers!!! I wish more stores are like them!
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July 2020 by Linda K.
This paint store is terrible. The supposed assistant manager was suppose to mix some paint for me and said it would be ready in 2 hours ??? They had no customers.I called after 3 hours. Hadn't even started to mix one gallon. Never heard from him and after 4 hours went back to the store. There sat the paint never even touched. I took the paint to the register and demanded my money back.They priced the paint at $66.00 for a gallon too. Said no other SIZE. No Customer Service and Way Way over priced. Went to Sherman Williams and got a quart and it was mixed and tinted in 15 minutes. AVOID this store.