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February 2024 by Ron E.
After picking up my Rx today I discovered this notice with the receipts. Store closes end of February?
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January 2024 by Alex
So bad!! I've been on the phone for 2 hours, and have gotten hung up on multiple times. Someone will answer, talk to me for a couple seconds, put me on hold for an hour and hang up.
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January 2024 by John F.
I am very disappointed with the lack of service at Walgreens. The pharmacy is always understaffed and all the customers waiting in long lines make jokes of how long it always takes to simply pick up exact refills of needed medications. Today I was on hold to talk to the pharmacist , as there were 2 people ahead of me I had to wait a long time. Then when it was finally my turn to talk to the pharmacist the Walgreens phone system dropped my call. I have written this review while waiting for the pharmacist to hopefully pick up my call. So far it has taken over 25 minutes of my time just to talk to the pharmacy/ pharmacist. If this keeps up I will change to another pharmacy.
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December 2023 by David Manthe
Unbelievable went through having the Drs time to call in a prescription to find out an employee wasn’t forthcoming on availability so talking to him was such a waste of everyone’s time ?
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December 2023 by Francine H.
I've been here several times and find that everyone working here tries to be friendly and helpful. There is a drive through pharmacy which is nice if you don't want to park, however, there is a huge and easy to use parking lot as well. My biggest complaint about this store, is that the wait can be VERY long to pick up meds. I've only gone inside to pick up my meds. I have received vaccines here and they were easy and pain free. I like that they have a curtained private area to receive these injections. There is a very small FEDEX inside here if you need to return or send a package. There are two kiosks to make Christmas cards at a reasonable price. The store is small, and goods are limited.
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October 2023 by Amanda H.
Berlinda was extremely rude, will never return to this location. Berlinda likes to discriminate and when I called her manager to discuss this, she was just as useless. It's like they both shared 1 braincell. Berlinda likes to make her own rules when providing service to customers. I witnessed Berlinda have a nice cheery demeanor with the translucent lady in front of me, the lady happened to purchase the same thing I was purchasing. I don't know maybe because it's flu season? When it was my turn Berlinda decides to cop an attitude and demands to see my ID for flu medicine?? Excuses me since when? And why only me? Needless to say I left & made my way to my usual Walgreens where I was sold the medicine my kid needed with no hesitation or harassment. I asked that friendly cashier what the rules were on flu medicine? She stated that they are only to ID card people that they feel will misuse the medication. I literally LOL'd. Berlinda looked like she came to work straight from a halfway house but because I'm a shade darker than her she decides zero in on me. Avoid this Walgreens and head to Rite Aid across the street.
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October 2023 by Dina Sadoughi
On hold for 22 min, says 1 caller ahead and then disconnected.I call back and exact same loop - but this time a human picks up and says to hold on and after ringing for 19 min it disconnects me.Unreal that they can’t deliver basic service like picking up a phone.
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September 2023 by Tecey Bodine
This store obviously has a problem with a Google score under 3.0%. I had an emergency and I needed my meds so I transferred it from home to this location. They filled it and I picked it up but they charged me $204.18 for my meds which I understan, but they double charged me. Not a problem, except I called for a refund and they told me they could not do it. I have receipts and bank statements but they told me they can’t do it. I asked for a manger and David comes on the phone and also denies my request due to pharmacy not open. I work in retail and I know when you take $400 from someone and it was incorrect I would move heaven and earth to fix it. They did not care about my request and they told me Viviana is the DM and I’ll tell Viviana your store needs work and you need to fix your customer service. The fact I was told no is unacceptable, if this is not fixed by the end of week I’m going to the BBB and I will take all the time I need to make sure this does not happen to other humans! I’m on vacation with my children and they just ruined the week by taking our travel money and refusing to refund the payment. This is sad and you desperately should avoid this store at all cost.
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July 2023 by Sal P.
Without a doubt this has to be the worst pharmacy in Laguna Niguel. They tell you one thing on the telephone and then you get there and they tell you something else. The Customer service at this store is the worst that I have ever experienced. The only reason that I go there is because this is what my insurance company recommends. They have a drive-through window and you could wait as much as a half an hour in the drive-through window waiting for someone to take care of you. I am going to call my insurance company as soon as I get home and find out if there's another Pharmacy in the area that takes my insurance plan, this is a shame because this pharmacy is extremely convenient to my house but I have been harassed by them for the past two years and I no longer can take it. If you are looking to do business do yourself a favor do not use this Pharmacy they have zero Customer service.
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July 2023 by Reza HN
One of the most inefficient pharmacies I’ve been to, extremely long wait and they don’t refill anything unless you actually ask them in person even when it’s been days since it was sent over
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May 2023 by K A.
This is a review for the pharmacy only - even after filling 3 of the same prescriptions every month, prescribed by same doctor like clockwork every 30 days, I'd walk in and still have trouble filling it. There was always a mistake or I had to explain things as if it was always their first day on the job or I had never filled that prescription before. They also seem understaffed, there's always a long wait.
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May 2023 by jim mullen
Very helpful and polite folks in the pharmacy. Disconnect between robotic answer to prescription readiness ? and pharmacist response. (Pharmacist accurate) Probably overworked and understaffed with long time getting prescriptions filled.
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March 2023 by Therese Fleming
It’s always something with this pharmacy. And they take forever to resolve issues. Issues that are mainly created by their own systems or lack of efficient routines. This place seems constantly understaffed as well.
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March 2023 by Louann M.
The Pharmacy staff was a dream. I received a Covid Booster and the Pharmacist gave a terrific shot. She was knowledgeable, efficient, and kind. However, the rest of the store was a MESS. I mailed 2 packages at their FedEx and in the middle of assisting me, the male clerk went to a customer in Photos and began helping him. After over 5 minutes, the customer replied, "She was here first." The clerk said, "She needs more done." I thought, Yes, I do. That is your job. The clerk flagged down another employee and we began again from the beginning, a waste of her time and mine. They never did find the Photos for the extremely polite customer. Later, as I was looking at greeting cards, I watched a male cashier loudly chastise a customer in line waiting his turn. The customer was silent. The cashier kept going on and on. He and I made eye contact and he finally stopped. This cashier was very rude and out of line with his behavior. Walgreens in Town Center, Laguna Niguel is a chaotic place that needs a strong Manager to rehire, but leave the Pharmacy as is. I won't go back!
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March 2023 by Steve A.
I went to Walgreens to purchase a gift card and a birthday card.The teller told me that I needed cash to purchase the gift card.That I couldn't use a Visa card to purchase a gift Visa card.I told her I've purchased these card before with my credit card.I asked her to get the store manager.He came and the teller told him to verify what she told me "You need cash to purchase a gift card right?Swayed by what the teller told her and to keep from embarassing her the store manager agreed.Both incompetent employees.The Walgreens Store is in Laguna Niguel right across the street from city hall.
